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TTEC QUESTIONS WITH DETAILED
VERIFIED ANSWERS
If a customer does not have a card in their possession, what appropriate
option should should be offered to access their funds? Ans: Contact the
sponsor
Selecting printable version at the bottom of the account history or posted
transaction will display 10 screen pages of information. Ans: True
What is the daily maximum amount that an edd cardholder may withdraw
at an ATM? Ans: $1000
When the card is received, it can be activated on the automated phone
system, the consumer website, or with customer service. Ans: True
It is acceptable to refuse a customer's request to speak to a supervisor or
to hang-up on customer. Ans: False
If a customer calls to request a card be expedited to them, however a
card was already sent yesterday via standard mail, what should you
advise the customer? Ans: Encourage the customer to wait for the card
to arrive that was ordered.
If customer does not have card in their possession, what appropriate
options should be offered to access their funds? Ans: Contact the
sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB).
They still need to correctly answer the security question if it is on the
account in PAS. Ans: True
How can a cardholder avoid a gas hold? Ans: Use card with the cashier
What screen provides the detail of all deposits only? Ans: Funding
History
TTEC QUESTIONS WITH DETAILED
VERIFIED ANSWERS
If a customer does not have a card in their possession, what appropriate
option should should be offered to access their funds? Ans: Contact the
sponsor
Selecting printable version at the bottom of the account history or posted
transaction will display 10 screen pages of information. Ans: True
What is the daily maximum amount that an edd cardholder may withdraw
at an ATM? Ans: $1000
When the card is received, it can be activated on the automated phone
system, the consumer website, or with customer service. Ans: True
It is acceptable to refuse a customer's request to speak to a supervisor or
to hang-up on customer. Ans: False
If a customer calls to request a card be expedited to them, however a
card was already sent yesterday via standard mail, what should you
advise the customer? Ans: Encourage the customer to wait for the card
to arrive that was ordered.
If customer does not have card in their possession, what appropriate
options should be offered to access their funds? Ans: Contact the
sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB).
They still need to correctly answer the security question if it is on the
account in PAS. Ans: True
How can a cardholder avoid a gas hold? Ans: Use card with the cashier
What screen provides the detail of all deposits only? Ans: Funding
History
