DEVOTED HEALTH AGENT CERTIFICATION EXAM 2025
UPDATED ACTUAL EXAM WITH CORRECT SOLUTIONS.
/. Mr. Malone wants to enroll in a Devoted Health Medicare Advantage plan during the
Medicare Annual Enrollment Period. He can do so by...
-He can enroll through all three of these methods.
-Call Devoted Health or approved telesales center and enroll over the phone.
-Meeting with a licensed and certified Devoted Sales Agent or Broker who completes
his enrollment electronically or by paper.
-Go online to Medicare.gov or Devoted.com and enroll online. - Answer-✅He can enroll
through all three of these methods.
/.How many days in advance must agents register informal or educational events with
Devoted Health?
-14 days
-30 days
-7 days
-3 days - Answer-✅7 days
/.Mr. Finn, an agent with Devoted Health, is giving a sales presentation and wants to
provide some food for his guests. What can Mr. Finn provide?
-Lunch at a restaurant but ordering off of a limited menu so as to keep the overall cost
of the meal below $10 per person.
-A buffet dinner as long as the cost is not above $15 per person.
-A sit down meal offered in a separate room, before or after the promotional portion of
the event.
-Light refreshments or snacks. - Answer-✅Light refreshments or snacks.
, /.Luis lives in Phoenix and receives full subsidy low income subsidy (LIS). He is
reviewing Devoted's MAPD options with his agent, Wayne. Which statement is most
appropriate for Wayne to make regarding Luis' options?
-Because Luis receives the full low-income subsidy (LIS) from SSA or the Federal
government, he would not be subject to paying the premium on the Devoted Health
Select/Prime/Premium plans, and may suit his needs best.
-The Devoted HMO Select/Prime plan has a monthly premium; it will cost Luis more
than choosing other options.
-The Devoted Health's Select/Prime/Premium plans are plans that expedites the
shipping of prescription medications to Luis' house for the price of a higher monthly
premium.
-The Devoted HMO Select/Prime plan is only for full dual eligibles - people who have
both Medicare A&B and Medicaid, so Luis would only be eligible if he had full Medicaid
benefits. - Answer-✅Because Luis receives the full low-income subsidy (LIS) from SSA
or the Federal government, he would not be subject to paying the premium on the
Devoted Health Select/Prime/Premium plans, and may suit his needs best.
/.In what situation is an agent representing Devoted Health required to review the entire
summary of benefits during a compliant sales presentation to a prospect...
-Only when the prospects requests it to be reviewed in its entirety.
-Only during seminar presentations but not during one-on-one presentations.
-On every sales presentation.
-Only if the the prospect has additional questions after the Sales Agent reviewed the
Benefits-at-a-Glance. - Answer-✅On every sales presentation.
/.Devoted Health's value proposition is to...
-All of these are a part of Devoted Health's value proposition
-Help simplify its members' healthcare experience.
-Treat every member like it would for its own family member.
-Provide all in one healthcare - Answer-✅All of these are a part of Devoted Health's
value proposition
/.What is important to review with a prospect during our sales presentations related to
prescriptions?
UPDATED ACTUAL EXAM WITH CORRECT SOLUTIONS.
/. Mr. Malone wants to enroll in a Devoted Health Medicare Advantage plan during the
Medicare Annual Enrollment Period. He can do so by...
-He can enroll through all three of these methods.
-Call Devoted Health or approved telesales center and enroll over the phone.
-Meeting with a licensed and certified Devoted Sales Agent or Broker who completes
his enrollment electronically or by paper.
-Go online to Medicare.gov or Devoted.com and enroll online. - Answer-✅He can enroll
through all three of these methods.
/.How many days in advance must agents register informal or educational events with
Devoted Health?
-14 days
-30 days
-7 days
-3 days - Answer-✅7 days
/.Mr. Finn, an agent with Devoted Health, is giving a sales presentation and wants to
provide some food for his guests. What can Mr. Finn provide?
-Lunch at a restaurant but ordering off of a limited menu so as to keep the overall cost
of the meal below $10 per person.
-A buffet dinner as long as the cost is not above $15 per person.
-A sit down meal offered in a separate room, before or after the promotional portion of
the event.
-Light refreshments or snacks. - Answer-✅Light refreshments or snacks.
, /.Luis lives in Phoenix and receives full subsidy low income subsidy (LIS). He is
reviewing Devoted's MAPD options with his agent, Wayne. Which statement is most
appropriate for Wayne to make regarding Luis' options?
-Because Luis receives the full low-income subsidy (LIS) from SSA or the Federal
government, he would not be subject to paying the premium on the Devoted Health
Select/Prime/Premium plans, and may suit his needs best.
-The Devoted HMO Select/Prime plan has a monthly premium; it will cost Luis more
than choosing other options.
-The Devoted Health's Select/Prime/Premium plans are plans that expedites the
shipping of prescription medications to Luis' house for the price of a higher monthly
premium.
-The Devoted HMO Select/Prime plan is only for full dual eligibles - people who have
both Medicare A&B and Medicaid, so Luis would only be eligible if he had full Medicaid
benefits. - Answer-✅Because Luis receives the full low-income subsidy (LIS) from SSA
or the Federal government, he would not be subject to paying the premium on the
Devoted Health Select/Prime/Premium plans, and may suit his needs best.
/.In what situation is an agent representing Devoted Health required to review the entire
summary of benefits during a compliant sales presentation to a prospect...
-Only when the prospects requests it to be reviewed in its entirety.
-Only during seminar presentations but not during one-on-one presentations.
-On every sales presentation.
-Only if the the prospect has additional questions after the Sales Agent reviewed the
Benefits-at-a-Glance. - Answer-✅On every sales presentation.
/.Devoted Health's value proposition is to...
-All of these are a part of Devoted Health's value proposition
-Help simplify its members' healthcare experience.
-Treat every member like it would for its own family member.
-Provide all in one healthcare - Answer-✅All of these are a part of Devoted Health's
value proposition
/.What is important to review with a prospect during our sales presentations related to
prescriptions?
