USPS Exam 421 2026 exam with correct ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
answers
Sales & Services Distribution Associate (SSDA)
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Performs many of the same duties of an SSA; however, they also support the back office
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
distribution functions. ||\\||\\
Lobby Assistant ||\\||\\
Helps customers with package pick-ups identify mailing needs, ensures customers complete
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
required forms before they reach the window, and answers customer questions.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Lead Sales & Services Associate (LSSA)
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Maintains a comprehensive working knowledge of regulations ruling policy and procedures
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
relating to all phases of retail services. Provides technical guidance to retail employees
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
assigned to the unit, informing them of changes or clarifications in policies, procedures,
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
operations, or regulations. ||\\||\\ ||\\||\\
Postmaster/Manager
Business leaders and community anchors that make local contacts the postal service needs
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
to increase its share of the shipping maket.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Sales & Services Associate (SSA)
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Your teammates. You support each other by ensuring the correct processes are followed and
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
customer needs are met, as well as educate customers on our products and services.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Supervisor
Responsible for managing post office day-to-day operations and ensuring that employees are ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
properly trained and well-informed. ||\\||\\ ||\\||\\ ||\\||\\
A customer needs an item to arrive "as soon as possible," what is the best service for them?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Priority Mail Express (PME) ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
,A customer states: "Delivery in the next few days would be fine." What is the best service
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
for them? ||\\||\\
Priority Mail Express (PME) or Priority Mail (PM) ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
A customer states: "I am not in a hurry, just give me the cheapest rate." What is the best
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
service for them? ||\\||\\ ||\\||\\
Ground Advantage (GA) ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
Postal Service employees operate under a mandate to protect and preserve the mail placed
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
in its:||\\||\\
Custody
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
A violation of the security and sanctity of the mail is:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Failing to deliver the mail ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
The first opportunity for a Sales & Services Associate (SSA) to start the customer experience
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
on a positive note is to:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Deliver a first impression ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
The type of communication that can enhance or contradict messages is:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Non-verbal Communication. ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
The approach a Sales & Services Associate (SSA) can use to engage our customers and
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
ensure their needs are met is: ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
A+G.I.S.T.
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
Why is maintaining the security and sanctity of the mail one of the core responsibilities of
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
the postal service? ||\\||\\ ||\\||\\
,Instills customer confidence ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
Successful sales transactions occur when the Sales & Services Associate (SSA): ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Makes an informal mutual decision with the customer on products/services
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is the most positive way to impact customer perception of the Post Office?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Provide world-class customer service ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
The US Postal Service is the only delivery service that reaches:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Every address in the nation six days a week ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
An organized workstation creates a more ____ workplace.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Efficient
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
How a Sales & Services Associate (SSA) conducts themselves on the job affects the:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Postal brand ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
An active listening technique used to create a successful transaction is called:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Clarifying
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
One of the first things a customer notices about a Sales & Services Associate (SSA) is their:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Personal appearance ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
The primary law enforcement for the US Postal Service is the:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
US Postal Inspection Service
||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
, You must have what ability when building customer relationships?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Ability to adapt ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is the first step in the G.I.S.T. sales process?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Greet
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What skill do you need to build a comfortable rapport with customers?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Ability to communicate ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is the second step in the G.I.S.T. sales process?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Inquire
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is especially important in today's competitive market when dealing with a customer?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Their perception of you||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What locations do customers enter and recognize you as the Postal Service?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Retail area ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is the third step in the G.I.S.T. sales process?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Suggest
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What do you provide customers with when you develop positive interactions with them?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Customer satisfaction ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is the fourth step in the G.I.S.T. sales process?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Thank
answers
Sales & Services Distribution Associate (SSDA)
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Performs many of the same duties of an SSA; however, they also support the back office
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
distribution functions. ||\\||\\
Lobby Assistant ||\\||\\
Helps customers with package pick-ups identify mailing needs, ensures customers complete
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
required forms before they reach the window, and answers customer questions.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Lead Sales & Services Associate (LSSA)
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Maintains a comprehensive working knowledge of regulations ruling policy and procedures
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
relating to all phases of retail services. Provides technical guidance to retail employees
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
assigned to the unit, informing them of changes or clarifications in policies, procedures,
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
operations, or regulations. ||\\||\\ ||\\||\\
Postmaster/Manager
Business leaders and community anchors that make local contacts the postal service needs
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
to increase its share of the shipping maket.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Sales & Services Associate (SSA)
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Your teammates. You support each other by ensuring the correct processes are followed and
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
customer needs are met, as well as educate customers on our products and services.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Supervisor
Responsible for managing post office day-to-day operations and ensuring that employees are ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
properly trained and well-informed. ||\\||\\ ||\\||\\ ||\\||\\
A customer needs an item to arrive "as soon as possible," what is the best service for them?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Priority Mail Express (PME) ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
,A customer states: "Delivery in the next few days would be fine." What is the best service
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
for them? ||\\||\\
Priority Mail Express (PME) or Priority Mail (PM) ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
A customer states: "I am not in a hurry, just give me the cheapest rate." What is the best
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
service for them? ||\\||\\ ||\\||\\
Ground Advantage (GA) ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
Postal Service employees operate under a mandate to protect and preserve the mail placed
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
in its:||\\||\\
Custody
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
A violation of the security and sanctity of the mail is:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Failing to deliver the mail ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
The first opportunity for a Sales & Services Associate (SSA) to start the customer experience
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
on a positive note is to:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Deliver a first impression ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
The type of communication that can enhance or contradict messages is:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Non-verbal Communication. ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
The approach a Sales & Services Associate (SSA) can use to engage our customers and
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
ensure their needs are met is: ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
A+G.I.S.T.
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
Why is maintaining the security and sanctity of the mail one of the core responsibilities of
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
the postal service? ||\\||\\ ||\\||\\
,Instills customer confidence ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
Successful sales transactions occur when the Sales & Services Associate (SSA): ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Makes an informal mutual decision with the customer on products/services
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is the most positive way to impact customer perception of the Post Office?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Provide world-class customer service ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
The US Postal Service is the only delivery service that reaches:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Every address in the nation six days a week ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
An organized workstation creates a more ____ workplace.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Efficient
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
How a Sales & Services Associate (SSA) conducts themselves on the job affects the:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Postal brand ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
An active listening technique used to create a successful transaction is called:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Clarifying
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
One of the first things a customer notices about a Sales & Services Associate (SSA) is their:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Personal appearance ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
The primary law enforcement for the US Postal Service is the:
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
US Postal Inspection Service
||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
, You must have what ability when building customer relationships?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Ability to adapt ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is the first step in the G.I.S.T. sales process?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Greet
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What skill do you need to build a comfortable rapport with customers?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Ability to communicate ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is the second step in the G.I.S.T. sales process?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Inquire
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is especially important in today's competitive market when dealing with a customer?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Their perception of you||\\||\\ ||\\||\\ ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What locations do customers enter and recognize you as the Postal Service?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Retail area ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is the third step in the G.I.S.T. sales process?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Suggest
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What do you provide customers with when you develop positive interactions with them?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Customer satisfaction ||\\||\\
3 multiple choice options
||\\||\\ ||\\||\\ ||\\||\\
What is the fourth step in the G.I.S.T. sales process?
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Thank
