USPS SSA ACADEMY 421 EXAM WITH CORRECT ANSWERS

USPS SSA ACADEMY 421 EXAM WITH ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\




CORRECT ANSWERS ||\\||\\




Postal service employees operate under a mandate to protect and preserve the mail placed
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in its: - correct answers✔✔Custody
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A violation of the security and sanctity of the mail is: - correct answers✔✔Failing to deliver
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the mail. ||\\||\\




The first opportunity for a sales and services associate to start the customer experience on a
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positive note is to: - correct answers✔✔Deliver a first impression.
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The type of communication that can enhance or contradict messages is: - correct
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answers✔✔Non - verbal communication ||\\||\\ ||\\||\\ ||\\||\\




approach a sales and services associate can use to engage our customers and ensure their ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\




need are met is: - correct answers✔✔A+GIST ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\




Why is maintaining the security and sanctity mail one of the core responsibilities of the
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Postal Service ? - correct answers✔✔Instills customer confidence.
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Successful sales transactions occur when the Sales and Services Associate (SSA): - correct ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\




answers✔✔Makes an informed mutual decision with the customer on products services. ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\




What is the most positive way to impact customer perception of the Post Office? - correct
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answers✔✔Provide world - class customer service ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\

, The U.S. Postal Service is the only delivery service that reaches: - correct answers✔✔Every
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address in the nation six days a week. ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\




An organized workstation creates a more _________ workplace. - correct answers✔✔Efficient
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How a Sales and Services associate ( SSA ) conducts themselves on the job effects the: -
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correct answers✔✔Postal brand ||\\||\\ ||\\||\\




An active listening technique used to create a successful transaction is called: - correct
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answers✔✔Clarifying.



One of the first things a customer notices about a Sales and Services Associate (SSA) is their:
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- correct answers✔✔Personal appearance
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The primary law enforcement for the United States Postal Service the: - correct
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answers✔✔Postal Inspection Service ||\\||\\ ||\\||\\




Preferred services that usually offer the customer the best value are: - correct ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\




answers✔✔Priority Mail Express and Priority Mail ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\




A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific
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area. The Sales and Services Associate (SSA) may offer the service: - correct
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answers✔✔Every Door Direct Mail-Retail ||\\||\\ ||\\||\\ ||\\||\\




First Class Mail consists of greeting cards, statements, bills, and: - correct
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answers✔✔Business documents ||\\||\\




Any mailable item weighing _____ or less can be sent First-Class Mail. - correct
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answers✔✔13 oz ||\\||\\