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The medical assistant needs a handwritten clinical order from the physician and, due to the
handwriting, cannot distinguish the dose of the medication ordered. The medical assistant should?
A: Make a best guest and take off the order.
B:Dismiss any concern and transcribe the order to the best of your ability.
C: Call the physician and verify the order.
D: Ask a coworker what they think the dose is. ✔Correct Answer--C
The psychologist who described developmental periods based on cognitive ability, such as pre-
operational and concrete operations, was named?
A: Sigmund Freud
B: Miles Erikson
C: Erik Erikson
D: Jean Piaget ✔Correct Answer--D
When communicating with an angry patient, the MA should do all of the following EXCEPT
A: Apologize for the circumstances, whether a delay or a rescheduled appointment
B: Apologize and let the person know that you will call the police if needed
C: Listen and let the person tell you his or her story
D: use a lower- volume voice with low tones to reply ✔Correct Answer--B
The Medical assistant is preparing for a sterile procedure. When applying sterile gloves, she opens
the peel pack. The correction action to take next:
A. Tuck the thumb into the palm and slide the hand into the glove
B. pick up the cuff of the non-dominant hand
C. Slide the fingers of the gloved hand under the other cuff
D. open the inner sterile packs using the tabs ✔Correct Answer--D. open the inner sterile packs
using the tabs
Wave Scheduling ✔Correct Answer--A method for assigning appointments for patients that brings
several patients in to see their health care professionals at the same time (e.g., at the beginning of
each hour instead of every 15 or 20 min during the hour).
Block Scheduling ✔Correct Answer--Is a system for scheduling the middle- or high-school day,
typically by replacing a more traditional schedule of six or seven 40-50 minute daily periods with
longer class periods that meet fewer times each day and week
CSF stands for:
A.Cerebral Stenosis finding
B. Cerebrospinal fluid
C. Chorionic stimulating factor
D. Cortical stimulating factor ✔Correct Answer--B
A Medical Assistant is proofreading the physician's letter to another physician. The Medical Assistant
would correct which of the following situations:
, A: The physician wants a carbon copy sent with the letter and writes "bcc: Dr. George Sterner."
B: The date is written "April 10, 2015"
C: The opening of the letter is "ATTN: Dr. Kramer"
D: The address to which the letter is to be sent is included in the opening of the letter. ✔Correct
Answer--A
Mitosis refers to the process of:
A: Cell division that creates cells with half the number of chromosomes as the parent cells
B: Cell division that creates cells with the same number of chromosomes as the parent cells
C: Immunodeficiency and memory B cells
D: Digestion and its effects on cells ✔Correct Answer--B
Physicians and other healthcare professionals who contract with the insurance carrier to care for
patients are known as:
A: Preferred providers
B: Primary care physicians
C: Assignment of benefits
D: managed care organizations ✔Correct Answer--A
Medicare ✔Correct Answer--Is the federal health insurance program for: People who are 65 or
older. Certain younger people with disabilities. People with End-Stage Renal Disease (permanent
kidney failure requiring dialysis or a transplant, sometimes called ESRD)
Medicaid ✔Correct Answer--Is a healthcare program that assists low-income families or individuals
in paying for long-term medical and custodial care costs. Medicaid is a joint program, funded
primarily by the federal government and run at the state level, where coverage may vary.
EKG Leads ✔Correct Answer--I, II, III, aVR, aVL, aVF, V1, V2, V3, V4, V5, V6
which of the following are foods is considered a good source of potassium?
A.Oranges
B.Chicken
C.Seafood
D.Bread ✔Correct Answer--A. Oranges
A patient identifies himself as John Smith upon registration at the office. The medical assistant
should be most careful in checking the patient's:
A. Mailing address
B. Nationality
C. Date of birth
D. Primary care physician ✔Correct Answer--C. Date of birth
Hinge Joint ✔Correct Answer--Fingers & Joints
Ball and Socket Joint ✔Correct Answer--Hip & Shoulder Joints
Pivot Joint ✔Correct Answer--atlantoaxial joint between the atlas and axis - neck.
Gliding Joint ✔Correct Answer--between radius, scaphoid and lunate bones - wrist.
5 Stages of Death: ✔Correct Answer--Denial