ADM 1100 KEY EXAM QUESTIONS AND
CORRECT ANSWERS
Management is at the top of the structure
Leadership is the foundation of the structure - CORRECT ANSWERS Organizational
Structure
Organizational Structure - CORRECT ANSWERS Management is at the top of the structure
Leadership is the foundation of the structure
What resources do managers allocate? - CORRECT ANSWERS Human
Financial
Physical
Informational
What functions do managers use? - CORRECT ANSWERS Planning
Organizing
Controlling
Leading
Efficiency - CORRECT ANSWERS Getting things done and getting the most utility out of the
allocated resources
"Doing things right"
Getting the most output from the least amount of inputs
,Effectiveness - CORRECT ANSWERS "Doing the right things"- taking into account the effect
of the actions to achieve organizational goals
Completing activities so that organizational goals are achieved
Open Innovation - CORRECT ANSWERS Opening up the search for new ideas beyond the
organization
Closed Innovation - CORRECT ANSWERS Keeping the ideas and new products discovered
and invented within the company's boundaries
Social Innovation - CORRECT ANSWERS When a business focuses on helping society
ie. Hospitals are focused on profiting, but they provide a huge social benefit to the people in the
country
Features of Management - CORRECT ANSWERS Goal oriented
Continuous- ongoing policies and problems
Human, physical, financial integration
Pervasive- management is present everywhere
Group specific- group effort to achieve goals
Management at Apple - CORRECT ANSWERS Innovation is open to everyone
Ideas are not constricted and flow throughout the organization
Flexibility
Trust everyone to do their own work
Take feedback
Division of labour
Committees
,What is a manager? - CORRECT ANSWERS Person who coordinates work with others and
organizes the way in which people will work to achieve an organizational goal
Top Managers - CORRECT ANSWERS CEOs
CFOs
COOs
Responsible for making organization-wide decisions
Middle Managers - CORRECT ANSWERS Regional managers
Work with lower and upper level management
First Line Manager - CORRECT ANSWERS Lower level management
Manage the work of non-managerial employees
Management and Coca Cola - CORRECT ANSWERS Innovative: using water from a local
supply
Flexibility
Promotion of employees
Morale of the employees is high
Why are managers important? - CORRECT ANSWERS Organizations need their managerial
skills and abilities more than ever in these uncertain, complex, and chaotic times.
Managerial skills and abilities are critical in getting things done.
The quality of the employee/supervisor relationship is the most important variable in
productivity and loyalty.
, Who are managers and where do they work? - CORRECT ANSWERS Someone who
coordinates work to achieve organizational goals
Actions affected by internal culture and external environment
What is an organization? - CORRECT ANSWERS Distinct purpose, composed of people,
deliberate structure
What do managers do? - CORRECT ANSWERS Plan
Lead
Organize
Control
Functions Approach - CORRECT ANSWERS Henry Fayol
1. Planning
2. Organizing
3. Coordinating
4. Controlling
5. Commanding
Today, we have 4 functions: planning, leading, controlling, organizing
Planning - CORRECT ANSWERS Set goals
Establish strategies
Develop plans
CORRECT ANSWERS
Management is at the top of the structure
Leadership is the foundation of the structure - CORRECT ANSWERS Organizational
Structure
Organizational Structure - CORRECT ANSWERS Management is at the top of the structure
Leadership is the foundation of the structure
What resources do managers allocate? - CORRECT ANSWERS Human
Financial
Physical
Informational
What functions do managers use? - CORRECT ANSWERS Planning
Organizing
Controlling
Leading
Efficiency - CORRECT ANSWERS Getting things done and getting the most utility out of the
allocated resources
"Doing things right"
Getting the most output from the least amount of inputs
,Effectiveness - CORRECT ANSWERS "Doing the right things"- taking into account the effect
of the actions to achieve organizational goals
Completing activities so that organizational goals are achieved
Open Innovation - CORRECT ANSWERS Opening up the search for new ideas beyond the
organization
Closed Innovation - CORRECT ANSWERS Keeping the ideas and new products discovered
and invented within the company's boundaries
Social Innovation - CORRECT ANSWERS When a business focuses on helping society
ie. Hospitals are focused on profiting, but they provide a huge social benefit to the people in the
country
Features of Management - CORRECT ANSWERS Goal oriented
Continuous- ongoing policies and problems
Human, physical, financial integration
Pervasive- management is present everywhere
Group specific- group effort to achieve goals
Management at Apple - CORRECT ANSWERS Innovation is open to everyone
Ideas are not constricted and flow throughout the organization
Flexibility
Trust everyone to do their own work
Take feedback
Division of labour
Committees
,What is a manager? - CORRECT ANSWERS Person who coordinates work with others and
organizes the way in which people will work to achieve an organizational goal
Top Managers - CORRECT ANSWERS CEOs
CFOs
COOs
Responsible for making organization-wide decisions
Middle Managers - CORRECT ANSWERS Regional managers
Work with lower and upper level management
First Line Manager - CORRECT ANSWERS Lower level management
Manage the work of non-managerial employees
Management and Coca Cola - CORRECT ANSWERS Innovative: using water from a local
supply
Flexibility
Promotion of employees
Morale of the employees is high
Why are managers important? - CORRECT ANSWERS Organizations need their managerial
skills and abilities more than ever in these uncertain, complex, and chaotic times.
Managerial skills and abilities are critical in getting things done.
The quality of the employee/supervisor relationship is the most important variable in
productivity and loyalty.
, Who are managers and where do they work? - CORRECT ANSWERS Someone who
coordinates work to achieve organizational goals
Actions affected by internal culture and external environment
What is an organization? - CORRECT ANSWERS Distinct purpose, composed of people,
deliberate structure
What do managers do? - CORRECT ANSWERS Plan
Lead
Organize
Control
Functions Approach - CORRECT ANSWERS Henry Fayol
1. Planning
2. Organizing
3. Coordinating
4. Controlling
5. Commanding
Today, we have 4 functions: planning, leading, controlling, organizing
Planning - CORRECT ANSWERS Set goals
Establish strategies
Develop plans
