WGU C724 Exam Study Questions with
Correct Detailed Answers Graded A+ 2026
Data
Symbols or signals that are input, stored, and processed by a computer for
output as usable information.
Hardware
the physical equipment and devices that make up a computer system and are
connected by networks. Includes input, output, and storage devices.
People
are the information system professionals and users who use computers
Software
Made up of programs and instructions to run your computer and network.
Network
a system of computers joined together so they can communicate and share
resources.
Processes
Processes and procedures provide a structured sequence of activities to
govern the use, operation, and maintenance of IS.
Executive Information System (EIS)
This system supports senior executives by providing important data in the
form of graphs and charts to analyze and identify long-term trends.
Decision-Support Systems (DSS)
focus on supporting all phases of specific decision-making processes and
procedures for arriving at a solution.
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The Four Components of Decision-Support Systems (DSS)
data, model, knowledge, and user interface management.
Management Information Systems (MIS)
represent a category of information systems that serve low or first level
managers and are usually focused on short- to medium-term business
decisions.
The Five Components of Management Information Systems (MIS)
hardware, software, database, network, and people.
Transaction processing systems (TPS)
collect, store, update, and retrieve transaction data within an organization and
is used by middle management.
Key Performance Indicators (KPI)
are used by executive and upper management to see how the organization is
performing in certain areas.
Executive Support Systems (ESS)
use internal and external data to help executives make unstructured decisions.
The Four Components of the Executive Support Systems (ESS)
hardware, software, user interface, and telecommunications.
Information Systems
an integrated network of components that provide managerial and operational
support to businesses by collecting and processing data into useful
information as well as providing for storage, retrieval, and security of data
and the information it's transformed into.
Information Technology
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refers to the hardware and software required to manage and deliver
information.
Information
is the meaningful organization of data so that statements can be made about
them.
Major Reasons Firms Invest in Information Systems
1. achieve operational excellence
2. develop new products and services
3. attain customer intimacy and service
4. improve decision making
5. promote competitive advantage
6. ensure long-term survival
7. develop strong relationships with suppliers
An information system can provide solutions to problems and economic
value to a business.
Information Management
is concerned with collecting, managing, manipulating, organizing and
reorganizing, and distributing information from a variety of sources to a
variety of audiences in an organization.
Data Cleansing
ensuring data accuracy and integrity by correcting inaccurate information and
deleting erroneous or duplicate data.
Information Technology Management
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is concerned with the management of resources that facilitate access to
information.
Major Business Functions Provided by Information Systems
accounting and finance
Human Resources
Production and Operations
Sales and Marketing
Strategic Information Systems
provide tools used by an organization to accomplish specific tasks in order to
gain a competitive advantage in the marketplace.
Porter's 5 Forces Model
that helps companies develop competitive strategies using Information
Systems. Includes new entrants, substitute products or services, bargaining
power of customers and suppliers, and competitive rivalry.
Value Chain
a set of inputs used by a strategic information system and put into meaningful
outputs to help a company gain a competitive advantage in the marketplace
Network Economics
the cost of adding another business participant to a business venture is small,
the potential gain is great.
Virtual Company Model
Networks of people and resources join together to provide a service or create
a product without the traditional storefront boundaries.
Business Ecosystems
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