ISDS 3115 EXAM 2 LATEST
Which of the following represents a common way to manage capacity in
the service sector?
A. reservations
B. changes in staffing levels
C. appointments
D. first come, first serve service rule
E. "early bird" specials in restaurants - ANSWERS-B. changes in
staffing levels
The typical goal used when developing a process-oriented layout
strategy is to
A. minimize the distance between adjacent departments
B. maximize job specialization
C. maximize the number of different tasks that can be performed by an
individual machine
D. minimize the level of operator skill necessary
E. minimize the material handling costs - ANSWERS-E. minimize the
material handling costs
Cross-docking processes items as they are received, rather than placing
them in storage.
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1
, ISDS 3115 EXAM 2 LATEST
True or false - ANSWERS-True
Which of the following represents a customer who reneged due to the
waiting line?
A. a car drives pas the first fast food restaurant because the drive
through was full
B. a customer at a gas station went inside to buy soda, but after waiting
in line for a minute left the soda behind and went outside empty-handed
C. a student ordered pizza online because the phone line was busy
D. a husband and wife decide to eat out instead after seeing the movie
ticket line
E. a Black Friday shopper skipped one story because the line went
around the building - ANSWERS-B. a customer at a gas station went
inside to buy soda, but after waiting in line for a minute left the soda
behind and went outside empty-handed
Which one of the following is NOT a characteristic of a Model C or
M/D/1 system?
A. single phase
B. unlimited population size
C. single server
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2
, ISDS 3115 EXAM 2 LATEST
D. exponential service time pattern
E. Poisson arrival pattern - ANSWERS-D. exponential service time
pattern
How does just-in-time (JIT) relate to total quality management (TQM)?
A. JIT is rooted in continuous improvement and forced problem solving,
which improve quality
B. JIT is not related to TQM
C. JIT increases finished-goods-inventory levels to be able to respond
quickly to customers
D. JIT systems encourage last-minute deliveries, which increases the
probability of a late delivery - ANSWERS-A. JIT is rooted in
continuous improvement and forced problem solving, which improve
quality
Which of the following TQM tools would be best suited for displaying
the number of students majoring in each business discipline?
A. Flowchart
B. Histogram
C. Scatter diagram
D. Cause-and-effect diagram - ANSWERS-B. Histogram
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3
Which of the following represents a common way to manage capacity in
the service sector?
A. reservations
B. changes in staffing levels
C. appointments
D. first come, first serve service rule
E. "early bird" specials in restaurants - ANSWERS-B. changes in
staffing levels
The typical goal used when developing a process-oriented layout
strategy is to
A. minimize the distance between adjacent departments
B. maximize job specialization
C. maximize the number of different tasks that can be performed by an
individual machine
D. minimize the level of operator skill necessary
E. minimize the material handling costs - ANSWERS-E. minimize the
material handling costs
Cross-docking processes items as they are received, rather than placing
them in storage.
END OF
PAGE
1
, ISDS 3115 EXAM 2 LATEST
True or false - ANSWERS-True
Which of the following represents a customer who reneged due to the
waiting line?
A. a car drives pas the first fast food restaurant because the drive
through was full
B. a customer at a gas station went inside to buy soda, but after waiting
in line for a minute left the soda behind and went outside empty-handed
C. a student ordered pizza online because the phone line was busy
D. a husband and wife decide to eat out instead after seeing the movie
ticket line
E. a Black Friday shopper skipped one story because the line went
around the building - ANSWERS-B. a customer at a gas station went
inside to buy soda, but after waiting in line for a minute left the soda
behind and went outside empty-handed
Which one of the following is NOT a characteristic of a Model C or
M/D/1 system?
A. single phase
B. unlimited population size
C. single server
END OF
PAGE
2
, ISDS 3115 EXAM 2 LATEST
D. exponential service time pattern
E. Poisson arrival pattern - ANSWERS-D. exponential service time
pattern
How does just-in-time (JIT) relate to total quality management (TQM)?
A. JIT is rooted in continuous improvement and forced problem solving,
which improve quality
B. JIT is not related to TQM
C. JIT increases finished-goods-inventory levels to be able to respond
quickly to customers
D. JIT systems encourage last-minute deliveries, which increases the
probability of a late delivery - ANSWERS-A. JIT is rooted in
continuous improvement and forced problem solving, which improve
quality
Which of the following TQM tools would be best suited for displaying
the number of students majoring in each business discipline?
A. Flowchart
B. Histogram
C. Scatter diagram
D. Cause-and-effect diagram - ANSWERS-B. Histogram
END OF
PAGE
3
