WGU C954 Information Technology Management
Exam 2024 [Actual Exam] Complete Questions &
100% Verified Answers
Question 1: Which IT governance framework emphasizes aligning IT strategy with business
objectives through a comprehensive control framework?
A) COBIT
B) ITIL
C) ISO 27001
D) Six Sigma
Correct Answer: A) COBIT
Explanation: COBIT (Control Objectives for Information and Related Technologies) provides a
complete governance and management framework that links IT goals to business requirements via
measurable control objectives.
Question 2: In the ISO 27001 standard, the Plan-Do-Check-Act (PDCA) cycle is used primarily to:
A) Develop software applications
B) Manage information-security risks continuously
C) Configure network devices
,D) Audit financial statements
Correct Answer: B) Manage information-security risks continuously
Explanation: ISO 27001 adopts PDCA for establishing, implementing, maintaining, and improving
an information-security management system (ISMS) through iterative risk management.
Question 3: Which balanced scorecard perspective measures system uptime and incident
response time?
A) Financial
B) Customer
C) Internal Process
D) Learning & Growth
Correct Answer: C) Internal Process
Explanation: Internal Process perspective focuses on operational excellence metrics such as
availability, mean-time-to-repair, and change-success rate that drive value delivery.
Question 4: Which cloud service category delivers complete applications over the internet on a
subscription basis?
A) IaaS
B) PaaS
C) SaaS
,D) DaaS
Correct Answer: C) SaaS
Explanation: Software-as-a-Service (e.g., Microsoft 365, Salesforce) provides ready-to-use
applications, eliminating the need for local installation and maintenance.
Question 5: Which project management methodology emphasizes iterative development, daily
stand-ups, and continuous customer collaboration?
A) Waterfall
B) Agile
C) PRINCE2
D) Critical Path
Correct Answer: B) Agile
Explanation: Agile methodologies (Scrum, Kanban) promote adaptive planning, evolutionary
delivery, and rapid feedback loops to accommodate changing requirements.
Question 6: Which document authorizes a project, assigns the project manager, and commits
organizational resources?
A) Project charter
B) Scope statement
C) Work breakdown structure
, D) Risk register
Correct Answer: A) Project charter
Explanation: The project charter formally initiates the project, documents business need,
objectives, and authority granted to the project manager.
Question 7: Which KPI best measures the effectiveness of an IT help-desk from a customer
perspective?
A) Server CPU utilization
B) First-call resolution rate
C) Lines of code produced
D) Budget variance
Correct Answer: B) First-call resolution rate
Explanation: First-call resolution reflects customer satisfaction and service efficiency by solving
issues during initial contact without escalation.
Question 8) Which risk response strategy transfers the impact of a threat to a third party?
A) Avoid
B) Mitigate
C) Accept
Exam 2024 [Actual Exam] Complete Questions &
100% Verified Answers
Question 1: Which IT governance framework emphasizes aligning IT strategy with business
objectives through a comprehensive control framework?
A) COBIT
B) ITIL
C) ISO 27001
D) Six Sigma
Correct Answer: A) COBIT
Explanation: COBIT (Control Objectives for Information and Related Technologies) provides a
complete governance and management framework that links IT goals to business requirements via
measurable control objectives.
Question 2: In the ISO 27001 standard, the Plan-Do-Check-Act (PDCA) cycle is used primarily to:
A) Develop software applications
B) Manage information-security risks continuously
C) Configure network devices
,D) Audit financial statements
Correct Answer: B) Manage information-security risks continuously
Explanation: ISO 27001 adopts PDCA for establishing, implementing, maintaining, and improving
an information-security management system (ISMS) through iterative risk management.
Question 3: Which balanced scorecard perspective measures system uptime and incident
response time?
A) Financial
B) Customer
C) Internal Process
D) Learning & Growth
Correct Answer: C) Internal Process
Explanation: Internal Process perspective focuses on operational excellence metrics such as
availability, mean-time-to-repair, and change-success rate that drive value delivery.
Question 4: Which cloud service category delivers complete applications over the internet on a
subscription basis?
A) IaaS
B) PaaS
C) SaaS
,D) DaaS
Correct Answer: C) SaaS
Explanation: Software-as-a-Service (e.g., Microsoft 365, Salesforce) provides ready-to-use
applications, eliminating the need for local installation and maintenance.
Question 5: Which project management methodology emphasizes iterative development, daily
stand-ups, and continuous customer collaboration?
A) Waterfall
B) Agile
C) PRINCE2
D) Critical Path
Correct Answer: B) Agile
Explanation: Agile methodologies (Scrum, Kanban) promote adaptive planning, evolutionary
delivery, and rapid feedback loops to accommodate changing requirements.
Question 6: Which document authorizes a project, assigns the project manager, and commits
organizational resources?
A) Project charter
B) Scope statement
C) Work breakdown structure
, D) Risk register
Correct Answer: A) Project charter
Explanation: The project charter formally initiates the project, documents business need,
objectives, and authority granted to the project manager.
Question 7: Which KPI best measures the effectiveness of an IT help-desk from a customer
perspective?
A) Server CPU utilization
B) First-call resolution rate
C) Lines of code produced
D) Budget variance
Correct Answer: B) First-call resolution rate
Explanation: First-call resolution reflects customer satisfaction and service efficiency by solving
issues during initial contact without escalation.
Question 8) Which risk response strategy transfers the impact of a threat to a third party?
A) Avoid
B) Mitigate
C) Accept
