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PGA PGM 3.0 LEVEL 1 EXAM TEST 2025
ACTUAL EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) ALL
ANSWERED {450 Q & A} ALREADY GRADED A+ |
GUARANTEED PASS
A Golf Professional is purchasing a golf course. The business
plan he presented to his banker included his history of
operating successfully operating similar facilities, budget
projections for the first five years under his management, and
objectives and strategies for reaching his goals. The banker
rejected the loan application because of missing information.
What important element is missing from the business plan?
ANS >>> Current state of the business
What is the main purpose of a post-tournament review? - ✔✔✔
Correct Answer > determines whether goals were achieved, what
can be done to improve performance, and how to achieve goals
in the future
Aside from relationships, what do all customer interactions
involve? ANS >>> the task-what the service provider and
customer are trying to accomplish
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What should be the base line reference for evaluating
tournament performance? ANS >>> information on past
tournaments
An Upset customer is concerned about the lack of action to
speed up play. He seeks the golf professional to express his
displeasure. What needs to be on place for the golf
professional to resolve the situation. ANS >>> Challenging
situation; intrapersonal skill; show understanding
A clear policy on how to handle customers who arrive late for
a tee time is an example of a procedure to be followed in a
routine situation ANS >>> False
The Head Professional is explaining the club's "no starting
from the 10th tee" policy to a foursome that has attempted to
do so. He explains the reasoning for the policy and politely
extends an invitation to place them as the next group off 1
tee. This scenario illustrates the concept of the dual
perspective of customer relations interactions. ANS >>> False-
this illustrates the procedure and skills took in place of
handling the situation
The task-relationship connection concept allows that a
foundation for successful future relations can be built by
attending to the customer relationship without the presence of
a
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task focus. ANS >>> false- when golf professionals attend to
the relationship and have a sufficient task focus, they build a
solid foundation for effective customer relations with almost
any customer
Time is a factor affecting the value of any resource. - ✔✔✔ Correct
Answer > true-resources may be human, financial, and material
or time based
Expectations are a key requirement for good customer relations
ANS >>> true
Running out of scorecards indicates a breakdown of what
key requirement for good customer relations? ANS >>>
resources
What is defined as the means available to support staff in
completing a task? ANS >>> resources
What will directly benefit from keeping records on tournament
formats, sizes of the fields, and daily start and finish times? -
✔✔✔
Correct Answer >
field size- help determine how long it takes to run
a tournament
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Analyzing tournament records is a good means for finding
ways to improve future events. ANS >>> true
The post-tournament review might be analyzed to determine
future groupings. ANS >>> false
Who should provide direction for creating the business plan at
a Golf Operation ANS >>> Key Stakeholders
According to the business planning Model, a business plan
should build on and refine the operation plan ANS >>> False
Long - Range Planning should initially assume an adversarial
relationship between neighboring facilities that directly
compete with each other. ANS >>> True
What is the usual business destination for long range planning? -
✔✔✔ Correct Answer > 3-5 years Achieve its vision
what is the most significant benefit of strategic business
Planning. ANS >>> Provide a long term vision & Destination
PGA PGM 3.0 LEVEL 1 EXAM TEST 2025
ACTUAL EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) ALL
ANSWERED {450 Q & A} ALREADY GRADED A+ |
GUARANTEED PASS
A Golf Professional is purchasing a golf course. The business
plan he presented to his banker included his history of
operating successfully operating similar facilities, budget
projections for the first five years under his management, and
objectives and strategies for reaching his goals. The banker
rejected the loan application because of missing information.
What important element is missing from the business plan?
ANS >>> Current state of the business
What is the main purpose of a post-tournament review? - ✔✔✔
Correct Answer > determines whether goals were achieved, what
can be done to improve performance, and how to achieve goals
in the future
Aside from relationships, what do all customer interactions
involve? ANS >>> the task-what the service provider and
customer are trying to accomplish
,2|Page
What should be the base line reference for evaluating
tournament performance? ANS >>> information on past
tournaments
An Upset customer is concerned about the lack of action to
speed up play. He seeks the golf professional to express his
displeasure. What needs to be on place for the golf
professional to resolve the situation. ANS >>> Challenging
situation; intrapersonal skill; show understanding
A clear policy on how to handle customers who arrive late for
a tee time is an example of a procedure to be followed in a
routine situation ANS >>> False
The Head Professional is explaining the club's "no starting
from the 10th tee" policy to a foursome that has attempted to
do so. He explains the reasoning for the policy and politely
extends an invitation to place them as the next group off 1
tee. This scenario illustrates the concept of the dual
perspective of customer relations interactions. ANS >>> False-
this illustrates the procedure and skills took in place of
handling the situation
The task-relationship connection concept allows that a
foundation for successful future relations can be built by
attending to the customer relationship without the presence of
a
,3|Page
task focus. ANS >>> false- when golf professionals attend to
the relationship and have a sufficient task focus, they build a
solid foundation for effective customer relations with almost
any customer
Time is a factor affecting the value of any resource. - ✔✔✔ Correct
Answer > true-resources may be human, financial, and material
or time based
Expectations are a key requirement for good customer relations
ANS >>> true
Running out of scorecards indicates a breakdown of what
key requirement for good customer relations? ANS >>>
resources
What is defined as the means available to support staff in
completing a task? ANS >>> resources
What will directly benefit from keeping records on tournament
formats, sizes of the fields, and daily start and finish times? -
✔✔✔
Correct Answer >
field size- help determine how long it takes to run
a tournament
, 4|Page
Analyzing tournament records is a good means for finding
ways to improve future events. ANS >>> true
The post-tournament review might be analyzed to determine
future groupings. ANS >>> false
Who should provide direction for creating the business plan at
a Golf Operation ANS >>> Key Stakeholders
According to the business planning Model, a business plan
should build on and refine the operation plan ANS >>> False
Long - Range Planning should initially assume an adversarial
relationship between neighboring facilities that directly
compete with each other. ANS >>> True
What is the usual business destination for long range planning? -
✔✔✔ Correct Answer > 3-5 years Achieve its vision
what is the most significant benefit of strategic business
Planning. ANS >>> Provide a long term vision & Destination
