MQM 227 Test 2 Questions and Answers
100% Correct
(T/F) service blueprinting is another name for a flow chart in process-flow
analysis - 🧠 ANSWER ✔✔true
(T/F) process flow must always be forward and cannot loop back to
previous options - 🧠 ANSWER ✔✔false
the first step in flow chart analysis is: - 🧠 ANSWER ✔✔to select an
appropriate process for analysis
process elements that might be changed when improving a process
include: - 🧠 ANSWER ✔✔job design, product or service design, the
customer (typically don't change the customer)
,lean emphasizes all of the following except: - 🧠 ANSWER ✔✔increasing
utilization of machines
lean emphasizes: - 🧠 ANSWER ✔✔cross training of workers, set up time
reduction, lot size reduction
with regards to suppliers lean systems typically require: - 🧠 ANSWER
✔✔long term relationships and commitments
reducing setup time is important because it: - 🧠 ANSWER ✔✔increases
available capacity, increases flexibility to meet schedule changes, and
reduces inventory
meantime between failures: - 🧠 ANSWER ✔✔is used to measure a product
reliability
quality of design: - 🧠 ANSWER ✔✔is determined before production by
market research, quality of concept, and specifications
not true about the cost of quality - 🧠 ANSWER ✔✔increasing prevention
cost increases appraisal, and internal and external failure cost
cost of quality - 🧠 ANSWER ✔✔actually the cost of poor quality
, the objective of quality control is: - 🧠 ANSWER ✔✔to ensure that
specifications are met by operations during production
a process control chart: - 🧠 ANSWER ✔✔separates the assignable cause
of variation from the common cause of variation
assumptions of process control: - 🧠 ANSWER ✔✔random variability cannot
be eliminated, production processes are not usually found in a state of
control, and common causes represent random variability
process flow analysis - 🧠 ANSWER ✔✔viewing and analyzing the
transformation process as a sequence of steps connecting inputs to
outputs
process flowcharting - 🧠 ANSWER ✔✔creation of a visual diagram to
describe a transformation process (process mapping, service blueprinting)
guiding principles in creating a flowchart - 🧠 ANSWER ✔✔identify and
select a relevant transformation process to study
identify an individual or team of individuals to be responsible for developing
the flowchart and analysis
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
100% Correct
(T/F) service blueprinting is another name for a flow chart in process-flow
analysis - 🧠 ANSWER ✔✔true
(T/F) process flow must always be forward and cannot loop back to
previous options - 🧠 ANSWER ✔✔false
the first step in flow chart analysis is: - 🧠 ANSWER ✔✔to select an
appropriate process for analysis
process elements that might be changed when improving a process
include: - 🧠 ANSWER ✔✔job design, product or service design, the
customer (typically don't change the customer)
,lean emphasizes all of the following except: - 🧠 ANSWER ✔✔increasing
utilization of machines
lean emphasizes: - 🧠 ANSWER ✔✔cross training of workers, set up time
reduction, lot size reduction
with regards to suppliers lean systems typically require: - 🧠 ANSWER
✔✔long term relationships and commitments
reducing setup time is important because it: - 🧠 ANSWER ✔✔increases
available capacity, increases flexibility to meet schedule changes, and
reduces inventory
meantime between failures: - 🧠 ANSWER ✔✔is used to measure a product
reliability
quality of design: - 🧠 ANSWER ✔✔is determined before production by
market research, quality of concept, and specifications
not true about the cost of quality - 🧠 ANSWER ✔✔increasing prevention
cost increases appraisal, and internal and external failure cost
cost of quality - 🧠 ANSWER ✔✔actually the cost of poor quality
, the objective of quality control is: - 🧠 ANSWER ✔✔to ensure that
specifications are met by operations during production
a process control chart: - 🧠 ANSWER ✔✔separates the assignable cause
of variation from the common cause of variation
assumptions of process control: - 🧠 ANSWER ✔✔random variability cannot
be eliminated, production processes are not usually found in a state of
control, and common causes represent random variability
process flow analysis - 🧠 ANSWER ✔✔viewing and analyzing the
transformation process as a sequence of steps connecting inputs to
outputs
process flowcharting - 🧠 ANSWER ✔✔creation of a visual diagram to
describe a transformation process (process mapping, service blueprinting)
guiding principles in creating a flowchart - 🧠 ANSWER ✔✔identify and
select a relevant transformation process to study
identify an individual or team of individuals to be responsible for developing
the flowchart and analysis
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
