Written by students who passed Immediately available after payment Read online or as PDF Wrong document? Swap it for free 4.6 TrustPilot
logo-home
Document preview thumbnail
Preview 3 out of 16 pages
Exam (elaborations)

MQM 227 – Operations Management | 100 Test Questions on Productivity, Capacity, Queuing, Quality Tools & Six Sigma | Illinois State University

Document preview thumbnail
Preview 3 out of 16 pages

This document contains 100 verified multiple-choice and true/false questions with correct answers from Test 1 of MQM 227 – Operations Management at Illinois State University. It covers essential foundational and intermediate topics in operations and supply chain management, including the goods–services continuum, productivity measurement (partial, multifactor, total), economies of scale and scope, and strategic decision-making in operations. Students will also explore concepts such as capacity planning (short-, medium-, long-range), break-even analysis, service-system design matrix, queuing structures, and Little’s Law. Important process strategies—project, batch, assembly line, and continuous flow—are tested alongside concepts like flow time, cycle time, work-in-process inventory, and bottlenecks. A major portion of the test evaluates quality management frameworks and tools, including Six Sigma (DMAIC), Pareto charts, control charts, fishbone diagrams, cost of quality (prevention, appraisal, internal and external failure), and the Malcolm Baldrige Award criteria. The role of quality pioneers (Crosby, Deming, Juran) is also assessed. This test preparation resource is ideal for students in operations management, supply chain, quality control, business analytics, and industrial engineering. It reinforces conceptual understanding, supports exam success, and builds fluency with operational tools and frameworks. Keywords: operations management, MQM 227, productivity, capacity planning, service design, queuing systems, Little’s Law, break-even analysis, process flow, cycle time, flow time, Six Sigma, DMAIC, quality management, control charts, cost of quality, Malcolm Baldrige, Pareto chart, Deming, Crosby, Juran

Content preview

MQM 227 test 1 Questions and Answers
100% Correct

The goods-services continuum consists of which set of the following

categories? - 🧠 ANSWER ✔✔Pure goods, core goods, core services, pure

services

Which of the following is not a characteristic that distinguishes services

from goods? - 🧠 ANSWER ✔✔Service jobs are unskilled.


Which of the following are defined as core goods? - 🧠 ANSWER ✔✔Data

storage systems

Which of the following is not a way that operations and supply processes

are categorized? - 🧠 ANSWER ✔✔Selecting

,All other things remaining the same, if the sales revenue increases, asset

turnover ratio will - 🧠 ANSWER ✔✔Increase


Which of the following is not a major strategic operational competitive

dimension that forms a company's competitive position? - 🧠 ANSWER

✔✔Management acumen


When a company seeks to match the benefits of a successful position while

maintaining its existing position in offering customers a variety of differing

services, what is this process called? - 🧠 ANSWER ✔✔Straddling


Which of the following is a partial measure of productivity? - 🧠 ANSWER

✔✔Output/Materials


Which of the following is a total measure of productivity? - 🧠 ANSWER

✔✔Output/Inputs


If all you knew about a production system was that total daily output was

400 units and the total labor necessary to produce the 400 units was 350

hours, and the total materials used were 425 units, what kind of productivity

measure could you use to compute productivity? - 🧠 ANSWER ✔✔Partial

measure and Multifactor measure

, The total output from a production system in one day is 900 units and the

total labor necessary to produce the 900 units is 900 hours. Using the

appropriate productivity measure, what is the resulting productivity ratio? -

🧠 ANSWER ✔✔1000


In a firm, if the employees attend a training program, then the time to

assemble one unit reduces by 10%. Training program will - 🧠 ANSWER

✔✔increase both labor and multifactor productivity


In a firm, all other things remaining the same, if the material usage per unit

of final product decreases to half of the current usage, then the firm will - 🧠

ANSWER ✔✔increase the multifactor productivity and double the material

productivity

The ability to rapidly and inexpensively switch production from one product

to another enables what are sometimes referred to as: - 🧠 ANSWER

✔✔Economies of scope


Capacity planning involving acquisition or disposal of fixed assets such as

buildings, equipment or facilities is considered as which one of the following

planning horizons? - 🧠 ANSWER ✔✔Long range




COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED

Document information

Uploaded on
November 29, 2025
Number of pages
16
Written in
2025/2026
Type
Exam (elaborations)
Contains
Questions & answers
$15.99

Wrong document? Swap it for free Within 14 days of purchase and before downloading, you can choose a different document. You can simply spend the amount again.
Written by students who passed
Immediately available after payment
Read online or as PDF

Seller avatar
Reputation scores are based on the amount of documents a seller has sold for a fee and the reviews they have received for those documents. There are three levels: Bronze, Silver and Gold. The better the reputation, the more your can rely on the quality of the sellers work.
PROFFKERRYMARTIN
3.4
(54)
Sold
274
Followers
9
Items
11012
Last sold
23 hours ago


Why students choose Stuvia

Created by fellow students, verified by reviews

Quality you can trust: written by students who passed their tests and reviewed by others who've used these notes.

Didn't get what you expected? Choose another document

No worries! You can instantly pick a different document that better fits what you're looking for.

Pay as you like, start learning right away

No subscription, no commitments. Pay the way you're used to via credit card and download your PDF document instantly.

Student with book image

“Bought, downloaded, and aced it. It really can be that simple.”

Alisha Student

Working on your references?

Create accurate citations in APA, MLA and Harvard with our free citation generator.

Working on your references?

Frequently asked questions