Page 1 of 58
CHAA (Certified Healthcare Access Associate) NAHAM
TESTBANK ALL 250 QUESTIONS AND CORRECT ANSWERS
LATEST UPDATE THIS YEAR
QUESTION: List six components of physician orders:
a. _____________________
b. _____________ name
c. ______________
d. ______________ or ______________ ordered
e. diagnosis, signs, or symptoms; and ____________________ signature. - ANSWER-a. Legible
b. Patient name
c. Date
d. Test, Therapy
e. Physician
QUESTION: Data Accuracy can be measured by a ____________ system (by hand), but in recent
years ______________/automated Quality Assurance processes have been designed to provide
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real time feedback. UMHC's system is known as _______________. - ANSWER-Manual,
electronic, AccuReg
QUESTION: Some benefits of Automated Quality Assurance Programs are: __________% of
registrations audited
a. Registrars receive feedback on errors and __________ _____________
b. Errors are corrected earlier in the _________ cycle
c. Clean data before ___________ _____________; etc. - ANSWER-100%
a. Self-Correct
b. Revenue
c. Bill drops
QUESTION: Internal auditing provides a snap-shot of the results produced by current
__________.
a. Accuracy of the registration data results in fewer ____________, rejected __________, and
other delays.
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b. The data measured is used to implement ____________ ____________ initiatives designed
to meet the revenue cycle goals of reducing Accounts Receivable (A/R) and improving cash flow
for the organization. - ANSWER-Processes
a. Denials, claims
b. Performance improvement
QUESTION: Resource Management is the efficient and effective ________________ and
________________ of an organization's resources when they are needed. Resources include
financial, supplies, human resources, and information technology (IT). - ANSWER-Utilization and
deployment
QUESTION: One of our most valuable resources is ___________.
a. The largest expense item in the patient access budget is ____________.
b. This expense can be managed by hiring __________ staffing levels and using _________
staffing to cover inconsistent volumes. - ANSWER-Time
a. Salary
b. Core, flex
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QUESTION: Customer Service impressions are the result of staff _____________ and
___________. - ANSWER-Behavior and attitudes
QUESTION: According to the Press-Ganey survey, "satisfied patients become ____________
patients," who will ________ their friends and family to our facility. - ANSWER-Loyal,
recommend
QUESTION: Patient Access Staff must provide _______________ and _________________
registration services.
a. Demonstrate a high level of understanding concerning _____________ __________ payer
requirements
b. ___________ of ______________ expenses
c. ___________________ _________________ programs, and government regulations and
guidelines.
d. They must also be able to _________________ this info to the patient. - ANSWER-Timely and
accurate
a. Third party
b. Out of Pocket
4
CHAA (Certified Healthcare Access Associate) NAHAM
TESTBANK ALL 250 QUESTIONS AND CORRECT ANSWERS
LATEST UPDATE THIS YEAR
QUESTION: List six components of physician orders:
a. _____________________
b. _____________ name
c. ______________
d. ______________ or ______________ ordered
e. diagnosis, signs, or symptoms; and ____________________ signature. - ANSWER-a. Legible
b. Patient name
c. Date
d. Test, Therapy
e. Physician
QUESTION: Data Accuracy can be measured by a ____________ system (by hand), but in recent
years ______________/automated Quality Assurance processes have been designed to provide
1
, Page 2 of 58
real time feedback. UMHC's system is known as _______________. - ANSWER-Manual,
electronic, AccuReg
QUESTION: Some benefits of Automated Quality Assurance Programs are: __________% of
registrations audited
a. Registrars receive feedback on errors and __________ _____________
b. Errors are corrected earlier in the _________ cycle
c. Clean data before ___________ _____________; etc. - ANSWER-100%
a. Self-Correct
b. Revenue
c. Bill drops
QUESTION: Internal auditing provides a snap-shot of the results produced by current
__________.
a. Accuracy of the registration data results in fewer ____________, rejected __________, and
other delays.
2
, Page 3 of 58
b. The data measured is used to implement ____________ ____________ initiatives designed
to meet the revenue cycle goals of reducing Accounts Receivable (A/R) and improving cash flow
for the organization. - ANSWER-Processes
a. Denials, claims
b. Performance improvement
QUESTION: Resource Management is the efficient and effective ________________ and
________________ of an organization's resources when they are needed. Resources include
financial, supplies, human resources, and information technology (IT). - ANSWER-Utilization and
deployment
QUESTION: One of our most valuable resources is ___________.
a. The largest expense item in the patient access budget is ____________.
b. This expense can be managed by hiring __________ staffing levels and using _________
staffing to cover inconsistent volumes. - ANSWER-Time
a. Salary
b. Core, flex
3
, Page 4 of 58
QUESTION: Customer Service impressions are the result of staff _____________ and
___________. - ANSWER-Behavior and attitudes
QUESTION: According to the Press-Ganey survey, "satisfied patients become ____________
patients," who will ________ their friends and family to our facility. - ANSWER-Loyal,
recommend
QUESTION: Patient Access Staff must provide _______________ and _________________
registration services.
a. Demonstrate a high level of understanding concerning _____________ __________ payer
requirements
b. ___________ of ______________ expenses
c. ___________________ _________________ programs, and government regulations and
guidelines.
d. They must also be able to _________________ this info to the patient. - ANSWER-Timely and
accurate
a. Third party
b. Out of Pocket
4
