Ace Your Social Media Marketing
Certification Exam 2026 | Free Practice Test
Description
Prepare with confidence for your Social Media Marketing Certification using our comprehensive
2026 practice exam. This targeted resource features 60 updated questions and detailed
answers covering all essential domains: from core strategy and platform mastery
(Instagram, TikTok, Meta, YouTube) to advanced analytics, paid advertising, and
emerging trends.
We’ve designed these questions to mirror the actual exam format, helping you identify
knowledge gaps, reinforce key concepts, and build the confidence needed to excel.
Stop stressing and start mastering the material.
Download your free practice test now and take the first step toward certifying your expertise!
, Social Media Marketing Certification Practice Test 2026
1. In the context of service design, what is the term for the documented agreement between a
service provider and a customer that identifies services and the expected level of service?
a) Service Catalogue
b) Operational Level Agreement (OLA)
c) Service Level Agreement (SLA)
d) Service Portfolio
Answer: c) Service Level Agreement (SLA)
Explanation: A Service Level Agreement (SLA) is a formally documented agreement between a
service provider and a customer. It specifically outlines the services to be delivered and the
mutually agreed-upon levels of service performance, against which the delivery is measured.
2. Which value chain activity is primarily responsible for ensuring that services are delivered and
supported according to agreed specifications and stakeholders' expectations?
a) Design and Transition
b) Obtain/Build
c) Deliver and Support
d) Improve
Answer: c) Deliver and Support
Explanation: The 'Deliver and Support' value chain activity focuses on the operational
management of services. Its core purpose is to ensure that services are delivered, supported, and
maintained effectively, meeting agreed-upon performance standards and user expectations on a
day-to-day basis.
3. A problem that has been analysed but has not been resolved is formally known as a:
a) Workaround
b) Known Error
c) Major Incident
d) Risk Event
, Answer: b) Known Error
Explanation: A Known Error is the status assigned to a problem after its root cause has been
identified but a full resolution or fix has not yet been implemented. Information about known
errors is documented to assist in future incident diagnosis and to facilitate the development of
workarounds.
4. Which practice is focused on ensuring that risks are properly assessed, changes are authorized,
and the change schedule is managed to maximize successful service and product changes?
a) Incident Management
b) Change Enablement
c) Deployment Management
d) Service Level Management
Answer: b) Change Enablement
Explanation: The Change Enablement practice is designed to control the lifecycle of all
changes. Its objectives are to ensure that risks are evaluated, changes are approved by the
appropriate authority (change authority), and the change schedule is effectively managed to
facilitate successful outcomes with minimal disruption.
5. The ability of an organization to anticipate, prepare for, respond to, and adapt to unplanned
external influences is a definition of:
a) Service Reliability
b) Organizational Velocity
c) Organizational Resilience
d) Risk Capacity
Answer: c) Organizational Resilience
Explanation: Organizational Resilience refers to the overall ability of an organization to
proactively anticipate, withstand, and adapt to disruptive events, whether they are related to
technology, market shifts, or other external factors, thereby ensuring its long-term survival and
success.
Certification Exam 2026 | Free Practice Test
Description
Prepare with confidence for your Social Media Marketing Certification using our comprehensive
2026 practice exam. This targeted resource features 60 updated questions and detailed
answers covering all essential domains: from core strategy and platform mastery
(Instagram, TikTok, Meta, YouTube) to advanced analytics, paid advertising, and
emerging trends.
We’ve designed these questions to mirror the actual exam format, helping you identify
knowledge gaps, reinforce key concepts, and build the confidence needed to excel.
Stop stressing and start mastering the material.
Download your free practice test now and take the first step toward certifying your expertise!
, Social Media Marketing Certification Practice Test 2026
1. In the context of service design, what is the term for the documented agreement between a
service provider and a customer that identifies services and the expected level of service?
a) Service Catalogue
b) Operational Level Agreement (OLA)
c) Service Level Agreement (SLA)
d) Service Portfolio
Answer: c) Service Level Agreement (SLA)
Explanation: A Service Level Agreement (SLA) is a formally documented agreement between a
service provider and a customer. It specifically outlines the services to be delivered and the
mutually agreed-upon levels of service performance, against which the delivery is measured.
2. Which value chain activity is primarily responsible for ensuring that services are delivered and
supported according to agreed specifications and stakeholders' expectations?
a) Design and Transition
b) Obtain/Build
c) Deliver and Support
d) Improve
Answer: c) Deliver and Support
Explanation: The 'Deliver and Support' value chain activity focuses on the operational
management of services. Its core purpose is to ensure that services are delivered, supported, and
maintained effectively, meeting agreed-upon performance standards and user expectations on a
day-to-day basis.
3. A problem that has been analysed but has not been resolved is formally known as a:
a) Workaround
b) Known Error
c) Major Incident
d) Risk Event
, Answer: b) Known Error
Explanation: A Known Error is the status assigned to a problem after its root cause has been
identified but a full resolution or fix has not yet been implemented. Information about known
errors is documented to assist in future incident diagnosis and to facilitate the development of
workarounds.
4. Which practice is focused on ensuring that risks are properly assessed, changes are authorized,
and the change schedule is managed to maximize successful service and product changes?
a) Incident Management
b) Change Enablement
c) Deployment Management
d) Service Level Management
Answer: b) Change Enablement
Explanation: The Change Enablement practice is designed to control the lifecycle of all
changes. Its objectives are to ensure that risks are evaluated, changes are approved by the
appropriate authority (change authority), and the change schedule is effectively managed to
facilitate successful outcomes with minimal disruption.
5. The ability of an organization to anticipate, prepare for, respond to, and adapt to unplanned
external influences is a definition of:
a) Service Reliability
b) Organizational Velocity
c) Organizational Resilience
d) Risk Capacity
Answer: c) Organizational Resilience
Explanation: Organizational Resilience refers to the overall ability of an organization to
proactively anticipate, withstand, and adapt to disruptive events, whether they are related to
technology, market shifts, or other external factors, thereby ensuring its long-term survival and
success.
