WGU C954 FINAL EXAM STUDY
GUIDE -INFORMATION TECHNOLOGY
MANAGEMENT CORRECT 100%
Which data set consumes disk space equal to the change in the data since it was last
captured?
A. Static
B. Snapshot
C. Dynamic
D. Big - ANSWERB
A business wants to allow its employees to communicate online with each other in real
time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email - ANSWERB
An organization wants to calculate its sales by region.
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM) - ANSWERC
Which component functions as a computer's working memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD) - ANSWERC
What is a secondary storage medium?
A. Read-only memory
B. Cache
C. Magnetic tape
,D. Random access memory - ANSWERC
Which type of network should a company use if they want to connect a group of
computers in an office building?
A. LAN
B. WAN
C. PAN
D. MAN - ANSWERA
Which network topology uses a central hub to which all devices on the network are
connected?
A. Wireless
B. Bus
C. Star
D. Hybrid - ANSWERC
Which multiuser operating system originated at AT&T's Bell Laboratories?
A. OS X
B. Android
C. Unix
D. Linux - ANSWERC
Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align with
those of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO) - ANSWERA
Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry - ANSWERD
Which two subcategories are found within the service strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
,D. Problem management
E. Financial management - ANSWERAE
Which IT ethics policy protects a company by outlining the corporate guidelines or
principles governing online communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use - ANSWERA
What is an example of a best practice in an ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches - ANSWERC
Which IT ethical policy is violated when an employee shares information with non-
employees about an impending release of a new software application?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management - ANSWERA
Which IT ethics policy requires a user to agree to follow a policy that indicates
requirements for corporate email use, information systems, and the Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use - ANSWERD
Which IT ethics policy provides guidance to employees about posting information
regarding the organization on websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit - ANSWERA
Which sustainability concern is addressed by upcycling?
A. Increased energy consumption
B. Decreased energy consumption
, C. Increased reuse of electronic waste
D. Decreased reuse of electronic waste - ANSWERC
Which type of sustainable computing infrastructure makes an electrical system more
reliable by adding the ability to remotely monitor, analyze, and control the transmission
of power?
A. Smart grid
B. Virtualized
C. Cloud
D. Utility - ANSWERA
What is an example of a sustainable IT practice?
A. A company installs 500 GB, rather than 1 TB, hard disks on office computers.
B. A company uses a powerful computer as its backup server to make sure its business
is sustainable if the main server fails.
C. A company signs a contract with a virtualization service provider to host its disaster
recovery.
D. A company asks their employees to bring their laptops to work to enhance the
company's computing power. - ANSWERC
Which type of unified communications system is used to analyze product cycles and
competitive intelligence?
A. Systems analysis
B. Sales analytics
C. Supply chain management
D. Customer analytics - ANSWERB
What is a benefit attributed to the use of unified communications?
A. Customers have direct access to logistics information.
B. Vendors are encouraged to use electronic data interchange (EDI) as a control
technique for reorder.
C. Data is easier to organize and archive.
D. Electronic messages can be sent and received using different forms of
communication. - ANSWERD
Which characteristic of a podcast enable it to be used as a marketing tool?
A. Can resolve questions or problems immediately
B. Can make visual presentation over the web.
C. Can answer simple questions quickly and easily
D. Can be used for discussing detailed product overviews. - ANSWERD
GUIDE -INFORMATION TECHNOLOGY
MANAGEMENT CORRECT 100%
Which data set consumes disk space equal to the change in the data since it was last
captured?
A. Static
B. Snapshot
C. Dynamic
D. Big - ANSWERB
A business wants to allow its employees to communicate online with each other in real
time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email - ANSWERB
An organization wants to calculate its sales by region.
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM) - ANSWERC
Which component functions as a computer's working memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD) - ANSWERC
What is a secondary storage medium?
A. Read-only memory
B. Cache
C. Magnetic tape
,D. Random access memory - ANSWERC
Which type of network should a company use if they want to connect a group of
computers in an office building?
A. LAN
B. WAN
C. PAN
D. MAN - ANSWERA
Which network topology uses a central hub to which all devices on the network are
connected?
A. Wireless
B. Bus
C. Star
D. Hybrid - ANSWERC
Which multiuser operating system originated at AT&T's Bell Laboratories?
A. OS X
B. Android
C. Unix
D. Linux - ANSWERC
Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align with
those of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO) - ANSWERA
Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry - ANSWERD
Which two subcategories are found within the service strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
,D. Problem management
E. Financial management - ANSWERAE
Which IT ethics policy protects a company by outlining the corporate guidelines or
principles governing online communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use - ANSWERA
What is an example of a best practice in an ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches - ANSWERC
Which IT ethical policy is violated when an employee shares information with non-
employees about an impending release of a new software application?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management - ANSWERA
Which IT ethics policy requires a user to agree to follow a policy that indicates
requirements for corporate email use, information systems, and the Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use - ANSWERD
Which IT ethics policy provides guidance to employees about posting information
regarding the organization on websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit - ANSWERA
Which sustainability concern is addressed by upcycling?
A. Increased energy consumption
B. Decreased energy consumption
, C. Increased reuse of electronic waste
D. Decreased reuse of electronic waste - ANSWERC
Which type of sustainable computing infrastructure makes an electrical system more
reliable by adding the ability to remotely monitor, analyze, and control the transmission
of power?
A. Smart grid
B. Virtualized
C. Cloud
D. Utility - ANSWERA
What is an example of a sustainable IT practice?
A. A company installs 500 GB, rather than 1 TB, hard disks on office computers.
B. A company uses a powerful computer as its backup server to make sure its business
is sustainable if the main server fails.
C. A company signs a contract with a virtualization service provider to host its disaster
recovery.
D. A company asks their employees to bring their laptops to work to enhance the
company's computing power. - ANSWERC
Which type of unified communications system is used to analyze product cycles and
competitive intelligence?
A. Systems analysis
B. Sales analytics
C. Supply chain management
D. Customer analytics - ANSWERB
What is a benefit attributed to the use of unified communications?
A. Customers have direct access to logistics information.
B. Vendors are encouraged to use electronic data interchange (EDI) as a control
technique for reorder.
C. Data is easier to organize and archive.
D. Electronic messages can be sent and received using different forms of
communication. - ANSWERD
Which characteristic of a podcast enable it to be used as a marketing tool?
A. Can resolve questions or problems immediately
B. Can make visual presentation over the web.
C. Can answer simple questions quickly and easily
D. Can be used for discussing detailed product overviews. - ANSWERD
