BUSINESS OF IT APPLICATIONS D336 (ITIL CERT PREP)
2025/2026 LATEST UPDATE | QUESTIONS AND
ANSWERS | WITH COMPLETE SOLUTION!!
First phase of ITIL Strategy Answer - Service Strategy
Second phase of ITIL Strategy Answer - Service Design
Third phase of ITIL Strategy Answer - Service Transition
Fourth phase of ITIL Strategy Answer - Service operation
Last phase (5th) of ITIL Strategy Answer - Continual Service Improvement
IT staff and management have just completed the IT infrastructure library (ITIL)
phase in which a plan was developed to address customer concerns.
Which ITIL phase comes next?
Service Strategy
Service Design
Service Transition
, Service Operation
Continual Service Improvement Answer - Service Design?
Which term is used when an organization verifies all conditions are met for a
new service to be activated?
Service Level Agreements
Acceptance Testing
Improvement Plan
Availability Test Answer - Acceptance testing?
Which IT infrastructure library (ITIL) function is the point of contact for
reporting incidents and service requests?
Service Operation
Service desk
Service Transition
Service design Answer - Service Desk
Which role is responsible for negotiating the responsibilities of the provider
and the customer?
Capacity Manager
Compliance Manager
Service level manager
Information security manager Answer - Service level manager?
2025/2026 LATEST UPDATE | QUESTIONS AND
ANSWERS | WITH COMPLETE SOLUTION!!
First phase of ITIL Strategy Answer - Service Strategy
Second phase of ITIL Strategy Answer - Service Design
Third phase of ITIL Strategy Answer - Service Transition
Fourth phase of ITIL Strategy Answer - Service operation
Last phase (5th) of ITIL Strategy Answer - Continual Service Improvement
IT staff and management have just completed the IT infrastructure library (ITIL)
phase in which a plan was developed to address customer concerns.
Which ITIL phase comes next?
Service Strategy
Service Design
Service Transition
, Service Operation
Continual Service Improvement Answer - Service Design?
Which term is used when an organization verifies all conditions are met for a
new service to be activated?
Service Level Agreements
Acceptance Testing
Improvement Plan
Availability Test Answer - Acceptance testing?
Which IT infrastructure library (ITIL) function is the point of contact for
reporting incidents and service requests?
Service Operation
Service desk
Service Transition
Service design Answer - Service Desk
Which role is responsible for negotiating the responsibilities of the provider
and the customer?
Capacity Manager
Compliance Manager
Service level manager
Information security manager Answer - Service level manager?
