C215: PRE-ASSESSMENT QUESTIONS
& ANSWERS(RATED A+)
b - ANSWERWhich definition used for quality evaluates how well a product performs its
intended function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
c - ANSWERWhich total quality management (TQM) process was developed to stress
management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
a - ANSWERWhich total quality management (TQM) process consists of 13 published
standards and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
d. ISO 9002
a - ANSWERA company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company would
like to measure the number of defects and observe the number of occurrences to isolate
the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
a. Checklist
b. Flowchart
c. Scatter diagram
d. Control chart
d - ANSWERWhich quality control tool should be used to monitor the current status or
end result of a process?
a. Scatter diagram
b. Flowchart
c. Checklist
d. Control chart
d - ANSWERWhich group of keywords or phrases describes the critical role that
marketing plays in the total quality management (TQM) process?
, a. Baseline for managing quality process; investment in preventative costs; budgeting
b. Reward employees; motivate staff performance; manage operations planned
changes
c. Review and recommend product changes; satisfy customer needs; open
communication
d. Enhance competition; understand consumer preferences; maintain communication
with operations
c - ANSWERWhat is the common theme in total quality management (TQM) across all
functions in an organization?
a. To ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams
a - ANSWERWhich concept of variation measures the central tendency of a set of data?
a. Mean
b. Variable
c. Standard deviation
d. Range
a - ANSWERWhat do assignable causes of variation indicate?
a. Out-of-control signals were found in the process.
b. Equipment was found to be out of control.
c. Human resources found an operator was at fault.
c. A computer virus was found in the system.
c - ANSWERWhich continuous improvement method does C pk measure?
a. Parts per million on the capability index
b. The most common measurement process
c. How close one is to a target and how consistent one is with the average performance
d. What a process is capable of and how long it will take to conclude
a, b - ANSWERWhat are two important aspects of Six Sigma?
a. Technical tools
b. People involvement
c. Facility location
d. Job design
d - ANSWERWhich strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
a. Screen patients and send the last 25 to another facility
b. See each patient in the order in which they arrived
c. Screen patients and schedule follow-up appointments for those who have the most
serious injuries
d. Screen patients and fast-track those with minor ailments
& ANSWERS(RATED A+)
b - ANSWERWhich definition used for quality evaluates how well a product performs its
intended function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
c - ANSWERWhich total quality management (TQM) process was developed to stress
management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
a - ANSWERWhich total quality management (TQM) process consists of 13 published
standards and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
d. ISO 9002
a - ANSWERA company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company would
like to measure the number of defects and observe the number of occurrences to isolate
the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
a. Checklist
b. Flowchart
c. Scatter diagram
d. Control chart
d - ANSWERWhich quality control tool should be used to monitor the current status or
end result of a process?
a. Scatter diagram
b. Flowchart
c. Checklist
d. Control chart
d - ANSWERWhich group of keywords or phrases describes the critical role that
marketing plays in the total quality management (TQM) process?
, a. Baseline for managing quality process; investment in preventative costs; budgeting
b. Reward employees; motivate staff performance; manage operations planned
changes
c. Review and recommend product changes; satisfy customer needs; open
communication
d. Enhance competition; understand consumer preferences; maintain communication
with operations
c - ANSWERWhat is the common theme in total quality management (TQM) across all
functions in an organization?
a. To ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams
a - ANSWERWhich concept of variation measures the central tendency of a set of data?
a. Mean
b. Variable
c. Standard deviation
d. Range
a - ANSWERWhat do assignable causes of variation indicate?
a. Out-of-control signals were found in the process.
b. Equipment was found to be out of control.
c. Human resources found an operator was at fault.
c. A computer virus was found in the system.
c - ANSWERWhich continuous improvement method does C pk measure?
a. Parts per million on the capability index
b. The most common measurement process
c. How close one is to a target and how consistent one is with the average performance
d. What a process is capable of and how long it will take to conclude
a, b - ANSWERWhat are two important aspects of Six Sigma?
a. Technical tools
b. People involvement
c. Facility location
d. Job design
d - ANSWERWhich strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
a. Screen patients and send the last 25 to another facility
b. See each patient in the order in which they arrived
c. Screen patients and schedule follow-up appointments for those who have the most
serious injuries
d. Screen patients and fast-track those with minor ailments
