WGU C215 OA STUDYING QUESTIONS
& SOLUTIONS
Average amount of time product take to move through the system -
ANSWERThoughput time
demand-based options - ANSWERA group of options that respond to demand
fluctuations through the use of inventory or back orders, or by shifting the demand
pattern.
finished goods inventory - ANSWER-manufactured items that are completed and ready
for sale
-used to absorb demand fluctuations
shifting demand - ANSWERa marketing strategy that attempts to shift demand from
peak periods to nonpeak periods to smooth out the demand pattern
level aggregate plan - ANSWERA planning approach that produces the same quantity
each time period. Inventory and back orders are used to absorb demand fluctuations.
chase aggregate plan - ANSWERa planning approach that varies production to meet
demand each period
hybrid aggregate plan - ANSWERa planning approach that uses a combination of level
and chase approaches while developing the aggregate plan
Sales and Operations Planning - ANSWERThe process that companies use to keep
demand and supply in balance and to coordinate distribution, marketing, and financial
plans.
aggregate plan - ANSWERIncludes the budgeted levels of finished products, inventory,
backlogs, workforce size, and aggregate production rate needed to support the
marketing plan.
synonym for aggregate plan - ANSWERproduction plan
Master Production Schedule (MPS) - ANSWERA part of the material requirements plan
that details how many end items will be produced within specified periods of time
-anticipated production schedule
Point of Departure (POD) - ANSWERthe percentage of normal capacity your company
is currently operating at
, psychological criteria - ANSWERa subjective definition that focuses on the judgmental
evaluation of what constitutes product or service quality
quality circle - ANSWERa team of employees who meet on company time to solve
problems of product quality
Fishbone diagram - ANSWERcause and effect diagram
Flowchart - ANSWERA diagram that shows step-by-step progression through a
procedure or system especially using connecting lines and a set of conventional
symbols.
Checklists - ANSWERList of common defects and the number of observed occurrences
of these defects.
Control chart - ANSWERused to evaluate whether a process is operating within
expectations relative to some measured value such as weight, width, or volume
Scatter diagram - ANSWERa graph that shows the degree and direction of relationship
between two variables
Pareto Analysis - ANSWERtechnique for classifying problem areas according to degree
of importance, and focusing on the most important
histogram - ANSWERa bar graph depicting a frequency distribution
Quality Function Deployment (QFD) - ANSWERa tool used to translate the preferences
of the customer into specific technical requirements
Malcom Baldrige National Quality Award - ANSWERan award given by the President of
the United States to organizations judged to be outstanding in specific managerial tasks
that lead to improved quality for both products and services
Deming Prize - ANSWERPrize established by the Japanese and awarded annually to
firms that distinguish themselves with quality management programs.
ISO 9000 - ANSWERthe common name given to quality management and assurance
standards
ISO 14000 Standards - ANSWERA set of environmental guidelines that are recognized
as the global standard for environmental management.
change in savings/change in income
Used with MRP - ANSWERMarginal propensity to save (MPS)
& SOLUTIONS
Average amount of time product take to move through the system -
ANSWERThoughput time
demand-based options - ANSWERA group of options that respond to demand
fluctuations through the use of inventory or back orders, or by shifting the demand
pattern.
finished goods inventory - ANSWER-manufactured items that are completed and ready
for sale
-used to absorb demand fluctuations
shifting demand - ANSWERa marketing strategy that attempts to shift demand from
peak periods to nonpeak periods to smooth out the demand pattern
level aggregate plan - ANSWERA planning approach that produces the same quantity
each time period. Inventory and back orders are used to absorb demand fluctuations.
chase aggregate plan - ANSWERa planning approach that varies production to meet
demand each period
hybrid aggregate plan - ANSWERa planning approach that uses a combination of level
and chase approaches while developing the aggregate plan
Sales and Operations Planning - ANSWERThe process that companies use to keep
demand and supply in balance and to coordinate distribution, marketing, and financial
plans.
aggregate plan - ANSWERIncludes the budgeted levels of finished products, inventory,
backlogs, workforce size, and aggregate production rate needed to support the
marketing plan.
synonym for aggregate plan - ANSWERproduction plan
Master Production Schedule (MPS) - ANSWERA part of the material requirements plan
that details how many end items will be produced within specified periods of time
-anticipated production schedule
Point of Departure (POD) - ANSWERthe percentage of normal capacity your company
is currently operating at
, psychological criteria - ANSWERa subjective definition that focuses on the judgmental
evaluation of what constitutes product or service quality
quality circle - ANSWERa team of employees who meet on company time to solve
problems of product quality
Fishbone diagram - ANSWERcause and effect diagram
Flowchart - ANSWERA diagram that shows step-by-step progression through a
procedure or system especially using connecting lines and a set of conventional
symbols.
Checklists - ANSWERList of common defects and the number of observed occurrences
of these defects.
Control chart - ANSWERused to evaluate whether a process is operating within
expectations relative to some measured value such as weight, width, or volume
Scatter diagram - ANSWERa graph that shows the degree and direction of relationship
between two variables
Pareto Analysis - ANSWERtechnique for classifying problem areas according to degree
of importance, and focusing on the most important
histogram - ANSWERa bar graph depicting a frequency distribution
Quality Function Deployment (QFD) - ANSWERa tool used to translate the preferences
of the customer into specific technical requirements
Malcom Baldrige National Quality Award - ANSWERan award given by the President of
the United States to organizations judged to be outstanding in specific managerial tasks
that lead to improved quality for both products and services
Deming Prize - ANSWERPrize established by the Japanese and awarded annually to
firms that distinguish themselves with quality management programs.
ISO 9000 - ANSWERthe common name given to quality management and assurance
standards
ISO 14000 Standards - ANSWERA set of environmental guidelines that are recognized
as the global standard for environmental management.
change in savings/change in income
Used with MRP - ANSWERMarginal propensity to save (MPS)
