WGU C215 PRE-ASSESSMENT PVDC
QUESTIONS & ANSWERS(RATED A+)
Which definition used for quality evaluates how well a product performs its intended
function? - ANSWERFitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - ANSWER14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - ANSWERISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
ANSWERChecklist
Which quality control tool should be used to monitor the current status or end result of a
process? - ANSWERControl chart
Which group of keywords or phrases describes the critical role that marketing plays in
the total quality management (TQM) process? - ANSWEREnhance competition;
understand consumer preferences; maintain communication with operations
What is the common them in total quality management (TQM) across all functions in an
organization? - ANSWERTo satisfy customer needs
Which concept of variation measures the central tendency of a set of data? -
ANSWERMean
What do assignable causes of variation indicate? - ANSWEROut-of-control signals were
found in the process
Which continuous improvement method does Cpk measure? - ANSWERHow close one
is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - ANSWERTechnical tools
People involvement
, Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - ANSWERScreen patients and fast-track those with minor
ailments
Which two factors affect a service location decision? - ANSWERProximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? - ANSWERProximity
to customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - ANSWERCapacity planning
Which capacity planning measurement tells how much capacity a company is using? -
ANSWERCapacity utilization
Which instrument would use an allocation process for space requirements in an industry
scenario? - ANSWERBlock plan
What would be an organization's next step after it has revised or implemented new
operations? - ANSWERFollow up to make sure the new operation resolves quality
problems
Why is it beneficial for an organization to designate employees to communicate
alternative ways to complete a job in a methods analysis? - ANSWERThey may have
suggestions for improving the operation.
Which factor determines how long it takes a qualified operator to perform a duty of the
job requirements under the assumption that the operator is working at a sustainable
pace with the proper tools for the process? - ANSWERStandard time
Which design work system minimizes repetitiveness in tasks by assigning employees
the role of planning and scheduling? - ANSWERJob enrichment
Which work system acknowledges the benefits of employee proficiency? -
ANSWERLabor specialization
Which term means to schedule a job that starts immediately, regardless of the due
date? - ANSWERForward scheduling
What is the third basic element in the just-in-time (JIT) system if the first element is total
quality management (TQM) and the second is JIT manufacturing? - ANSWERRespect
for people
QUESTIONS & ANSWERS(RATED A+)
Which definition used for quality evaluates how well a product performs its intended
function? - ANSWERFitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - ANSWER14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - ANSWERISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
ANSWERChecklist
Which quality control tool should be used to monitor the current status or end result of a
process? - ANSWERControl chart
Which group of keywords or phrases describes the critical role that marketing plays in
the total quality management (TQM) process? - ANSWEREnhance competition;
understand consumer preferences; maintain communication with operations
What is the common them in total quality management (TQM) across all functions in an
organization? - ANSWERTo satisfy customer needs
Which concept of variation measures the central tendency of a set of data? -
ANSWERMean
What do assignable causes of variation indicate? - ANSWEROut-of-control signals were
found in the process
Which continuous improvement method does Cpk measure? - ANSWERHow close one
is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - ANSWERTechnical tools
People involvement
, Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - ANSWERScreen patients and fast-track those with minor
ailments
Which two factors affect a service location decision? - ANSWERProximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? - ANSWERProximity
to customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - ANSWERCapacity planning
Which capacity planning measurement tells how much capacity a company is using? -
ANSWERCapacity utilization
Which instrument would use an allocation process for space requirements in an industry
scenario? - ANSWERBlock plan
What would be an organization's next step after it has revised or implemented new
operations? - ANSWERFollow up to make sure the new operation resolves quality
problems
Why is it beneficial for an organization to designate employees to communicate
alternative ways to complete a job in a methods analysis? - ANSWERThey may have
suggestions for improving the operation.
Which factor determines how long it takes a qualified operator to perform a duty of the
job requirements under the assumption that the operator is working at a sustainable
pace with the proper tools for the process? - ANSWERStandard time
Which design work system minimizes repetitiveness in tasks by assigning employees
the role of planning and scheduling? - ANSWERJob enrichment
Which work system acknowledges the benefits of employee proficiency? -
ANSWERLabor specialization
Which term means to schedule a job that starts immediately, regardless of the due
date? - ANSWERForward scheduling
What is the third basic element in the just-in-time (JIT) system if the first element is total
quality management (TQM) and the second is JIT manufacturing? - ANSWERRespect
for people
