QDM EXPERT EXAM NEWEST 2025 ACTUAL EXAM
(100% CORRECT ANSWERS) |ALREADY GRADED A+
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my
department uses it 3 Nobody uses it 4 QDM applies to all functions and activities
CORRECT ANSWER QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids
CORRECT ANSWER $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... CORRECT
ANSWER failures, variation, and success
Which principle addresses waste reduction and/or elimination CORRECT ANSWER
Optimize Business Performance
Which type of activity is the customer willing to pay for CORRECT ANSWER value-
added activity
Which action does not embody the Be Scientific Principle CORRECT ANSWER
Following your gut instinct
Which tool is used in a quality improvement project and states the business objectives
CORRECT ANSWER QAT Charter
Which tool will help determine the scope of my project CORRECT ANSWER SIPOC
What tool will help me gain insight into customer expectations CORRECT ANSWER
Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer relationships
CORRECT ANSWER Customer Corridor
You should always pilot your solution to ensure it performs as expected CORRECT
ANSWER False
A diagram used to brainstorm causes of a failure and sort the causes into categories
CORRECT ANSWER Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's cause
CORRECT ANSWER 5 Whys
, Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation
plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale implementation
CORRECT ANSWER Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans
CORRECT ANSWER Flow Chart
How much a measure deviates from the norm over time CORRECT ANSWER Variation
A graph that pictures the degree of variation in a process CORRECT ANSWER Run
Chart
If your targets aren't achieved you should return to the Assess phase and restart
CORRECT ANSWER False
Repacking equipment to move storage is an example of what type of activity CORRECT
ANSWER Non-value add
What type of activity is training on a new regulation CORRECT ANSWER Value
enabling
What type of waste can result from under-delivering on a product or service CORRECT
ANSWER Correction
Which tool helps you to maintain an organized, safe and high-performing way of
working CORRECT ANSWER 5S+1
Identifying and removing core constraints is an example of CORRECT ANSWER
Systems thinking
Paul can tell with just a glance if a tool is missing. What QDM tool is he using
CORRECT ANSWER Visual Management
Which change management approach should be used in conditions of high risk
CORRECT ANSWER Power-coercive
The environmental-adaptive change management approach should be used in which
condition CORRECT ANSWER When radical change is necessary
The basic assumption of the Normative-re-education approach is that CORRECT
ANSWER People want to go with the flow
Which answer is not one of the objectives common to all projects
Time Scope Performance Success CORRECT ANSWER Success
(100% CORRECT ANSWERS) |ALREADY GRADED A+
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my
department uses it 3 Nobody uses it 4 QDM applies to all functions and activities
CORRECT ANSWER QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids
CORRECT ANSWER $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... CORRECT
ANSWER failures, variation, and success
Which principle addresses waste reduction and/or elimination CORRECT ANSWER
Optimize Business Performance
Which type of activity is the customer willing to pay for CORRECT ANSWER value-
added activity
Which action does not embody the Be Scientific Principle CORRECT ANSWER
Following your gut instinct
Which tool is used in a quality improvement project and states the business objectives
CORRECT ANSWER QAT Charter
Which tool will help determine the scope of my project CORRECT ANSWER SIPOC
What tool will help me gain insight into customer expectations CORRECT ANSWER
Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer relationships
CORRECT ANSWER Customer Corridor
You should always pilot your solution to ensure it performs as expected CORRECT
ANSWER False
A diagram used to brainstorm causes of a failure and sort the causes into categories
CORRECT ANSWER Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's cause
CORRECT ANSWER 5 Whys
, Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation
plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale implementation
CORRECT ANSWER Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans
CORRECT ANSWER Flow Chart
How much a measure deviates from the norm over time CORRECT ANSWER Variation
A graph that pictures the degree of variation in a process CORRECT ANSWER Run
Chart
If your targets aren't achieved you should return to the Assess phase and restart
CORRECT ANSWER False
Repacking equipment to move storage is an example of what type of activity CORRECT
ANSWER Non-value add
What type of activity is training on a new regulation CORRECT ANSWER Value
enabling
What type of waste can result from under-delivering on a product or service CORRECT
ANSWER Correction
Which tool helps you to maintain an organized, safe and high-performing way of
working CORRECT ANSWER 5S+1
Identifying and removing core constraints is an example of CORRECT ANSWER
Systems thinking
Paul can tell with just a glance if a tool is missing. What QDM tool is he using
CORRECT ANSWER Visual Management
Which change management approach should be used in conditions of high risk
CORRECT ANSWER Power-coercive
The environmental-adaptive change management approach should be used in which
condition CORRECT ANSWER When radical change is necessary
The basic assumption of the Normative-re-education approach is that CORRECT
ANSWER People want to go with the flow
Which answer is not one of the objectives common to all projects
Time Scope Performance Success CORRECT ANSWER Success
