WGU C215 OPERATIONS
MANAGEMENT QUESTIONS &
ANSWERS(RATED A+)
Advertising revenue model - ANSWERProvides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - ANSWERCompanies receive a referral fee for directing
business to an affiliate
Appraisal cost - ANSWERThe cost associated with uncovering defects
Automated order entry systems - ANSWERA method using telephone models to send
digital orders to suppliers.
Backwards integration - ANSWEROwning or controlling sources of raw materials and
components.
Benchmarking - ANSWERStudying other companies business practices for comparison.
Bullwhip effect - ANSWERInaccurate or distorted demand information created in the
supply chain.
Business to Business commerce - ANSWERBusinesses buying and selling to other
businesses.
Business to consumer commerce - ANSWERBusinesses selling to individual
consumers.
Cause and effect diagrams - ANSWERA chart that identifies potential causes of
particular quality problems.
Checklist - ANSWERA list of common defects and the number of observed occurrences
of each.
Conformance to specifications - ANSWERhow well a product or service meets the
targets and tolerances set by designers.
Continuous improvement - ANSWERA philosophy of never ending improvement.
Control charts - ANSWERCharts used to evaluate whether a process is operating within
expectations.
, Crossdocking - ANSWEREliminates storage and order picking functions of a distribution
warehouse.
Customer defined quality - ANSWERan integrated effort designed to improve quality
performance at every level of the organization.
Deming Prize - ANSWERJapanese award for companies to recognize efforts in quality
improvement.
Distribution management - ANSWERResponsible for the movement of material from the
manufacturer to the customer.
Distribution warehouse - ANSWERUsed for short term storage, consolidation, and
product mixing.
Distributor crossdocking - ANSWERthe receiving and consolidating of inbound products
from different vendors into a multi-SKU pallet.
E-commerce - ANSWERUsing the internet and web to do business.
E-distributors - ANSWERIndependently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing - ANSWERCompanies that connect onlone MRO suppliers to businesses
that pay fees to join the market, usually for long term contractual purchasing.
Early supplier involment (ESI) - ANSWERInvolvement of critical suppliers in new
product design.
Electronic data interchange (EDI) - ANSWERA form of computer to computer
communications that enables sharing business documents.
Electronic requests for quotes (eRFQs) - ANSWERAn electronic request for a quote on
goods and services.
Electronic storefront - ANSWERonline catalogs of products made available to the
general public by a single supplier
Exchanges - ANSWERMarketplaces that focus on spot requirements of larger firms in a
single industry
External Failure costs - ANSWERCosts associated with failures that occur at the
customer site.
Extranets - ANSWERintranets that are linked to the internet so that suppliers and
customers can be included in the system.
MANAGEMENT QUESTIONS &
ANSWERS(RATED A+)
Advertising revenue model - ANSWERProvides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - ANSWERCompanies receive a referral fee for directing
business to an affiliate
Appraisal cost - ANSWERThe cost associated with uncovering defects
Automated order entry systems - ANSWERA method using telephone models to send
digital orders to suppliers.
Backwards integration - ANSWEROwning or controlling sources of raw materials and
components.
Benchmarking - ANSWERStudying other companies business practices for comparison.
Bullwhip effect - ANSWERInaccurate or distorted demand information created in the
supply chain.
Business to Business commerce - ANSWERBusinesses buying and selling to other
businesses.
Business to consumer commerce - ANSWERBusinesses selling to individual
consumers.
Cause and effect diagrams - ANSWERA chart that identifies potential causes of
particular quality problems.
Checklist - ANSWERA list of common defects and the number of observed occurrences
of each.
Conformance to specifications - ANSWERhow well a product or service meets the
targets and tolerances set by designers.
Continuous improvement - ANSWERA philosophy of never ending improvement.
Control charts - ANSWERCharts used to evaluate whether a process is operating within
expectations.
, Crossdocking - ANSWEREliminates storage and order picking functions of a distribution
warehouse.
Customer defined quality - ANSWERan integrated effort designed to improve quality
performance at every level of the organization.
Deming Prize - ANSWERJapanese award for companies to recognize efforts in quality
improvement.
Distribution management - ANSWERResponsible for the movement of material from the
manufacturer to the customer.
Distribution warehouse - ANSWERUsed for short term storage, consolidation, and
product mixing.
Distributor crossdocking - ANSWERthe receiving and consolidating of inbound products
from different vendors into a multi-SKU pallet.
E-commerce - ANSWERUsing the internet and web to do business.
E-distributors - ANSWERIndependently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing - ANSWERCompanies that connect onlone MRO suppliers to businesses
that pay fees to join the market, usually for long term contractual purchasing.
Early supplier involment (ESI) - ANSWERInvolvement of critical suppliers in new
product design.
Electronic data interchange (EDI) - ANSWERA form of computer to computer
communications that enables sharing business documents.
Electronic requests for quotes (eRFQs) - ANSWERAn electronic request for a quote on
goods and services.
Electronic storefront - ANSWERonline catalogs of products made available to the
general public by a single supplier
Exchanges - ANSWERMarketplaces that focus on spot requirements of larger firms in a
single industry
External Failure costs - ANSWERCosts associated with failures that occur at the
customer site.
Extranets - ANSWERintranets that are linked to the internet so that suppliers and
customers can be included in the system.
