intellectual abilities - The capacity to do mental activities - thinking, reasoning, and
problem solving
physical abilities - the capacity to do tasks that demand stamina, dexterity, strength, and
similar characteristics
Define affect, emotions, mood (Exhibit 4-1) (What are the main differences between
emotions/moods?) - ANSWER-affect: broad range of feelings people experience
emotions: intense feelings that are directed at someone or something
mood: less intense feelings than emotions and not directed at an object
Define cognitive dissonance - ANSWER-when your feeling do not match your actions
Define emotional intelligence (3 key components) - ANSWER-The ability to detect and
to manage emotional cues and information
1. perceive emotions in self and others
2. understanding the meaning of emotions
3. regulate emotions
Define organizational behavior - ANSWER-A field of study that investigates the impact
that individuals, groups, and structure have on attitudes and behavior within
organizations, for the purpose of applying such knowledge toward improving an
organization's effectiveness
*determinants of OB - individuals, groups, and structure
Define perception and describe the three main factors influencing perception. (Ex. 6-1) -
ANSWER-A process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment
perceiver, target, situation
Define positive and negative affect (two mood dimensions) - ANSWER-positive affect: A
mood dimension that consists of specific positive emotions such as excitement, self-
assurance, and cheerfulness at the high end and boredom, sluggishness and tiredness
at the low end.
negative affect: A mood dimension that consists of emotions such as nervousness,
stress, and anxiety at the high end and relaxation, tranquility, and poise at the low end
, Define terminal and instrumental values. - ANSWER-terminal values: desirable end-
states of existence; the goals a person would to achieve during his or her lifetime
instrumental values: Preferable modes of behavior or means of achieving one's terminal
values
Define the Dark Triad:
Machiavellianism
Narcissism
Psychopathy - ANSWER-Machiavellianism: The degree to which an individual is
pragmatic, maintains emotional distance, and believes that ends can justify the means
"it's okay to walk all over people"
Narcissism: The tendency to be arrogant, have a grandiose sense of self-importance,
require excessive admiration, and have a sense of entitlement
Psychopathy: The tendency for a lack of concern for others and a lack of guilt when
their actions cause harm
Define the following personality attributes:
Core self-evaluation
Self-monitoring
Proactive personality - ANSWER-Core self-evaluation: bottom-line conclusions
individuals have about their capabilities, competence, and worth as a person
Self-monitoring: A personality trait that measures ab individual's ability to adjust his or
her behavior to external, situational factors
Proactive personality: People who identify opportunities, show initiative, take action, and
persevere until meaningful change occurs
Define the following research terminology.
• Hypothesis and theory
• Causality
• Correlation coefficient - ANSWER-Hypothesis: A tentative explanation of the
relationship between two or more values (deductive study only)
Theory: Describes a set of systematically interrelated concepts or hypothesis that
purports to explain and predict phenomena a.k.a. models
Causality: A hypothesis implies a relationship, which implies a presumed cause and
effect the presumed cause and effect are causality
A --causes--> B
Correlation coefficient: is used to indicate the strength of association between two
variables and is expressed as a number between -1.00 and +1.00