PAST QUESTIONS FROM ACHE'S BOARD
OF GOVERNORS EXAM WITH
COMPLETE SOLUTIONS GRADED A+
QUESTIONS AND ANSWERS
For the routine service cost center, an increase in the number of patient days over the
budgeted number of patient days will result in:
1. A higher average cost per patient day.
2. A lower average cost per patient day.
3. An increase in the budgeted fixed costs for the routine service cost center.
4.No change in the average cost per patient day. ANSWER -2.
Which of the following balance sheet items would differ between a for-profit and a
not-for-profit healthcare organization?
1.Retained earnings.
2.Plant, property, and equipment.
3.Real estate.
4.Investments. ANSWER -1.
Which of the following leadership actions most clearly supports organizational
transformation toward total quality management?
1.Convening and chairing the Quality Council.
2.Changing the name of the quality department from QA to CQI.
3.Requiring all direct reports to attend an introductory course in TQM.
4.Hiring a customer service representative. ANSWER -1.
In the healthcare field, the accountability of management is best measured by the:
1.Balance maintained between service quality and operational efficiency.
2.Results shown on the annual expense and income statement.
3.Balance maintained between physician satisfaction and patient needs.
4.Degree to which management's needs are met ANSWER -1.
Consumer "report card" development and distribution has become a high priority for
managed care organizations because:
1.Measurements of performance have now become well established, standardized, and
accepted by all parties.
OF GOVERNORS EXAM WITH
COMPLETE SOLUTIONS GRADED A+
QUESTIONS AND ANSWERS
For the routine service cost center, an increase in the number of patient days over the
budgeted number of patient days will result in:
1. A higher average cost per patient day.
2. A lower average cost per patient day.
3. An increase in the budgeted fixed costs for the routine service cost center.
4.No change in the average cost per patient day. ANSWER -2.
Which of the following balance sheet items would differ between a for-profit and a
not-for-profit healthcare organization?
1.Retained earnings.
2.Plant, property, and equipment.
3.Real estate.
4.Investments. ANSWER -1.
Which of the following leadership actions most clearly supports organizational
transformation toward total quality management?
1.Convening and chairing the Quality Council.
2.Changing the name of the quality department from QA to CQI.
3.Requiring all direct reports to attend an introductory course in TQM.
4.Hiring a customer service representative. ANSWER -1.
In the healthcare field, the accountability of management is best measured by the:
1.Balance maintained between service quality and operational efficiency.
2.Results shown on the annual expense and income statement.
3.Balance maintained between physician satisfaction and patient needs.
4.Degree to which management's needs are met ANSWER -1.
Consumer "report card" development and distribution has become a high priority for
managed care organizations because:
1.Measurements of performance have now become well established, standardized, and
accepted by all parties.
