SERVICENOW CSA ACTUAL EXAM PAPER
2026 QUESTIONS WITH CORRECT ANSWERS
GRADED A+
◉ If prefix of incident needs to be changed, where should you refer?
Answer: Number Maintenance Table
◉ Which of the following is possible via an inbound action?
A) Schedule a job
B) Sends an email notificaiton
C) Modifying existing records
D) All of the above Answer: B) Sends an email notificaiton
◉ _________ Is an Elevated Privileges. Answer: Session
◉ As an end user, which modules of service catalog do you see?
A) My requests
B) Requested Items
C) My approvals
,D) None Answer: A & B) My Requests & Requested Items
◉ Which setting allows the user to view knowledge articles without
logging in?
A) ESS Role
B) Public Setting
C) View All Setting
D) View all Role Answer: A) ESS Role
◉ ACL is part of which security?
A) Physical Security
B) Compliance Security
C) Contextual Security
D) None of the above Answer: Contextual Security
◉ Jelly scripting is used in which of the following?
A) UI Macros
B) Content Management System
,C) UI Policies Answer: A & B) UI Macros & Content Management
System
◉ What are the variables that you can add when you create a catalog
item?
A) Slush bucket, Multiple choice
B) Additional category, Single line text
C) Multi-line text, Choice list, Checkbox
D) Multiple choice, Multi-line text, Choice list, Checkbox Answer: D)
Multiple choice, Multi-line text, Choice list, Checkbox
◉ What are the workflow stages?
A) Waiting for approval
B) Fulfillment
C) Delivery
D) Completed Answer: A, B, C, & D) Waiting for approval, Fulfillment,
Delivery, & Completed
◉ Tables and Fields can be viewed and manipulated where?
A) Record List
, B) Form
C) Tables and Columns
D) All of the above Answer: D) All of the above
◉ If a request is rejected what happens?
A) Notification is sent and sets the status to cancelled
B) Notification is sent and sets the status to Not Approved Answer:
A) Notification is sent and sets the status to cancelled
◉ Contextual Security-Question on hierarchy
A) Generic to all
B) Generic to specific Answer: B) Generic to specific
◉ How do you change the color of the instance?
A) Using Navigation Menu under Content Management
B) Using Navigation Menu under Application
C) Under Content Management, Instance color marking
D) None of the above Answer: A) Using Navigation Menu under
Content Management
2026 QUESTIONS WITH CORRECT ANSWERS
GRADED A+
◉ If prefix of incident needs to be changed, where should you refer?
Answer: Number Maintenance Table
◉ Which of the following is possible via an inbound action?
A) Schedule a job
B) Sends an email notificaiton
C) Modifying existing records
D) All of the above Answer: B) Sends an email notificaiton
◉ _________ Is an Elevated Privileges. Answer: Session
◉ As an end user, which modules of service catalog do you see?
A) My requests
B) Requested Items
C) My approvals
,D) None Answer: A & B) My Requests & Requested Items
◉ Which setting allows the user to view knowledge articles without
logging in?
A) ESS Role
B) Public Setting
C) View All Setting
D) View all Role Answer: A) ESS Role
◉ ACL is part of which security?
A) Physical Security
B) Compliance Security
C) Contextual Security
D) None of the above Answer: Contextual Security
◉ Jelly scripting is used in which of the following?
A) UI Macros
B) Content Management System
,C) UI Policies Answer: A & B) UI Macros & Content Management
System
◉ What are the variables that you can add when you create a catalog
item?
A) Slush bucket, Multiple choice
B) Additional category, Single line text
C) Multi-line text, Choice list, Checkbox
D) Multiple choice, Multi-line text, Choice list, Checkbox Answer: D)
Multiple choice, Multi-line text, Choice list, Checkbox
◉ What are the workflow stages?
A) Waiting for approval
B) Fulfillment
C) Delivery
D) Completed Answer: A, B, C, & D) Waiting for approval, Fulfillment,
Delivery, & Completed
◉ Tables and Fields can be viewed and manipulated where?
A) Record List
, B) Form
C) Tables and Columns
D) All of the above Answer: D) All of the above
◉ If a request is rejected what happens?
A) Notification is sent and sets the status to cancelled
B) Notification is sent and sets the status to Not Approved Answer:
A) Notification is sent and sets the status to cancelled
◉ Contextual Security-Question on hierarchy
A) Generic to all
B) Generic to specific Answer: B) Generic to specific
◉ How do you change the color of the instance?
A) Using Navigation Menu under Content Management
B) Using Navigation Menu under Application
C) Under Content Management, Instance color marking
D) None of the above Answer: A) Using Navigation Menu under
Content Management
