TEST BANK
Administrative Medical Assisting, 9th Edition
By Linda L. French, Lisa H. Turner
SC
O
R
EG
U
ID
ES
,Table of Content
Unit 1. Professional and Career Responsibilities
Chapter 1. Introduction to Administrative Medical Assisting
Chapter 2. The Health Care Environment
Chapter 3. Medicolegal and Ethical Responsibilities
SC
Unit 2. Interpersonal Communication
Chapter 4. The Art of Communication
Chapter 5. Written Communication and Correspondence
O
Chapter 6. Processing Mail and Electronic Correspondence
Unit 3. Managing the Office
R
Chapter 7. The Front Office Environment
EG
Chapter 8. Telephone Procedures
Chapter 9. Appointments
Chapter 10. Office Managerial Responsibilities
U
Unit 4. Records Management
ID
Chapter 11. Filing Procedures
Chapter 12. Medical Records
ES
Chapter 13. Drug and Prescription Records
Unit 5. Health Claims
Chapter 14. Procedure Coding
Chapter 15. Diagnostic Coding
Chapter 16. Health Insurance Systems
Chapter 17. Insurance Claims Processing
,Unit 6. Financial Administration
Chapter 18. The Revenue Cycle: Fees, Credit, and Collection
Chapter 19. Bookkeeping and Banking
Chapter 20. Financial Management
SC
Chapter 21. Seeking a Position as an Administrative Medical Assistant
O
R
EG
U
ID
ES
, Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
1. Which job responsibility would be expected of a medical assistant as a patient navigator?
a. code patient care
b. identify patient resources
c. collect patient payments
SC
d. make patient-related decisions
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.c Assist patient in navigating issues and concerns (i.e., insurance
policy information, medical bills, and physician/provider orders)
O
ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant
CAAHEP: V.C.10 Identify the role of the medical assistant as a patient navigator
LO 01.01: Describe the medical assistant’s role in providing customer service and serving as a patient navigator.
R
2. Which response would be appropriate for a medical assistant during an emergency situation?
a. speak loudly
b. work quickly
EG
c. follow instructions
d. act independent
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.8.g Recognize and respond to medical office emergencies
U
ABHES: MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative
practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant
A.8 Demonstrate self-awareness
ID
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
3. Which communication style describes assertiveness?
a. overbearing
b. confident
ES
c. defensive
d. passive
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.1 Identify types of verbal and nonverbal communication
Copyright Cengage Learning. Powered by Cognero. Page 1
Administrative Medical Assisting, 9th Edition
By Linda L. French, Lisa H. Turner
SC
O
R
EG
U
ID
ES
,Table of Content
Unit 1. Professional and Career Responsibilities
Chapter 1. Introduction to Administrative Medical Assisting
Chapter 2. The Health Care Environment
Chapter 3. Medicolegal and Ethical Responsibilities
SC
Unit 2. Interpersonal Communication
Chapter 4. The Art of Communication
Chapter 5. Written Communication and Correspondence
O
Chapter 6. Processing Mail and Electronic Correspondence
Unit 3. Managing the Office
R
Chapter 7. The Front Office Environment
EG
Chapter 8. Telephone Procedures
Chapter 9. Appointments
Chapter 10. Office Managerial Responsibilities
U
Unit 4. Records Management
ID
Chapter 11. Filing Procedures
Chapter 12. Medical Records
ES
Chapter 13. Drug and Prescription Records
Unit 5. Health Claims
Chapter 14. Procedure Coding
Chapter 15. Diagnostic Coding
Chapter 16. Health Insurance Systems
Chapter 17. Insurance Claims Processing
,Unit 6. Financial Administration
Chapter 18. The Revenue Cycle: Fees, Credit, and Collection
Chapter 19. Bookkeeping and Banking
Chapter 20. Financial Management
SC
Chapter 21. Seeking a Position as an Administrative Medical Assistant
O
R
EG
U
ID
ES
, Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
1. Which job responsibility would be expected of a medical assistant as a patient navigator?
a. code patient care
b. identify patient resources
c. collect patient payments
SC
d. make patient-related decisions
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.c Assist patient in navigating issues and concerns (i.e., insurance
policy information, medical bills, and physician/provider orders)
O
ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant
CAAHEP: V.C.10 Identify the role of the medical assistant as a patient navigator
LO 01.01: Describe the medical assistant’s role in providing customer service and serving as a patient navigator.
R
2. Which response would be appropriate for a medical assistant during an emergency situation?
a. speak loudly
b. work quickly
EG
c. follow instructions
d. act independent
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.8.g Recognize and respond to medical office emergencies
U
ABHES: MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative
practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant
A.8 Demonstrate self-awareness
ID
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
3. Which communication style describes assertiveness?
a. overbearing
b. confident
ES
c. defensive
d. passive
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.1 Identify types of verbal and nonverbal communication
Copyright Cengage Learning. Powered by Cognero. Page 1
