OPERATIONS MANAGEMENT C215 (210
QUESTIONS AND ANSWERS) 2024 LATEST
UPDATED GRADED 100% PASS.
One common definition of quality is __________, which focuses on
measuring how well the product or service meets targets and tolerances
determined by its designers. - answer conformance to specifications
What is fitness for use? - answer It evaluates how well the product
performs for its intended use.
The cost of defect correction - answer is less costly the earlier defects are
found.
Costs of quality inspections, testing, auditing, and test equipment are
examples of _____________ costs. - answer appraisal
Warranty claims, customer complaints, and costs of litigation are examples
of __________ costs. - answer external failure
According to Dr. Taguchi's view of quality, - answer as conformance
values move away from the target, loss increases as a quadratic function.
__________________ is the philosophy that seeks to improve quality by
eliminating the causes of product defects. - answer Total quality
management
Who coined the saying "quality is free"? - answer Philip Crosby
A chart used in TQM that identifies potential causes of particular quality
problems is called a - answer cause-and-effect diagram.
The purpose of the ISO 9000 is to - answer establish international quality
standards.
,ISO 14000 provides tools to identify and report on the adverse impacts of
business, including systems and standards for promoting - answer
environmental responsibility.
Which of the following is a common cause for TQM failure? - answer Lack
of top management support
Companies that have attained the benefits of TQM have developed a
process to identify - answer the meaning of customer-defined quality.
TQM is a complete philosophy that has to be - answer embraced with true
belief.
What is the term for inspecting a random sample of an output from a
process and determining if it produces products within a predetermined
range? - answer Statistical process control
What are the two causes of variation? - answer Common and assignable
Which of the following is an example of common causes of variation? -
answer Slight differences in machines
What are assignable causes of variation? - answer Causes that can be
identified and eliminated
What happens when a plot of data falls outside preset control limits? -
answer The process is out of control.
A control chart for ______________ is used to monitor characteristics that
can be measured and have a continuous scale. - answer variables
A control chart for ______________ is used to monitor characteristics that
have discrete values and can be counted. - answer attributes
What process width is typically used when computing the process
capability index Cp? - answer 6σ
What does a Cp = 1 tell us? - answer It means that the process variability
just meets specifications; the process is minimally capable.
, The Six Sigma approach is organized around what plan? - answer Define,
Measure, Analyze, Improve, Control
Six Sigma quality implies how many average defects per million? - answer
3.4
What makes acceptance sampling different from statistical process control?
- answer Acceptance sampling is done before or after the process.
What is the process of randomly inspecting a certain number of items from
a lot or batch in order to decide whether to accept or reject the entire
branch? - answer Acceptance sampling
Which of the following is TRUE with regard to implementing SPC? -
answer How often to inspect depends on product cost and product volume.
Which of the following is TRUE with regard to quality inspection? - answer
Processes that do not change frequently do not need to be inspected often.
Which of the following is an issue that complicates quality control in service
organizations? - answer The presence of the customer during service
delivery.
What is a reason that services have lagged behind manufacturing in the
use of statistical process control? - answer It is difficult to measure the
quality of a service.
Which of the following is a reason that capacity and location decisions are
usually made simultaneously? - answer The size of a new facility may
affect its location.
Capacity decisions at the strategic level include - answer investment in
new facilities and equipment.
Compared to large facilities, focused factories - answer are more flexible.
When discussing the capacity of a facility, we need what two types of
information? - answer The amount of available capacity and the
effectiveness of capacity use
QUESTIONS AND ANSWERS) 2024 LATEST
UPDATED GRADED 100% PASS.
One common definition of quality is __________, which focuses on
measuring how well the product or service meets targets and tolerances
determined by its designers. - answer conformance to specifications
What is fitness for use? - answer It evaluates how well the product
performs for its intended use.
The cost of defect correction - answer is less costly the earlier defects are
found.
Costs of quality inspections, testing, auditing, and test equipment are
examples of _____________ costs. - answer appraisal
Warranty claims, customer complaints, and costs of litigation are examples
of __________ costs. - answer external failure
According to Dr. Taguchi's view of quality, - answer as conformance
values move away from the target, loss increases as a quadratic function.
__________________ is the philosophy that seeks to improve quality by
eliminating the causes of product defects. - answer Total quality
management
Who coined the saying "quality is free"? - answer Philip Crosby
A chart used in TQM that identifies potential causes of particular quality
problems is called a - answer cause-and-effect diagram.
The purpose of the ISO 9000 is to - answer establish international quality
standards.
,ISO 14000 provides tools to identify and report on the adverse impacts of
business, including systems and standards for promoting - answer
environmental responsibility.
Which of the following is a common cause for TQM failure? - answer Lack
of top management support
Companies that have attained the benefits of TQM have developed a
process to identify - answer the meaning of customer-defined quality.
TQM is a complete philosophy that has to be - answer embraced with true
belief.
What is the term for inspecting a random sample of an output from a
process and determining if it produces products within a predetermined
range? - answer Statistical process control
What are the two causes of variation? - answer Common and assignable
Which of the following is an example of common causes of variation? -
answer Slight differences in machines
What are assignable causes of variation? - answer Causes that can be
identified and eliminated
What happens when a plot of data falls outside preset control limits? -
answer The process is out of control.
A control chart for ______________ is used to monitor characteristics that
can be measured and have a continuous scale. - answer variables
A control chart for ______________ is used to monitor characteristics that
have discrete values and can be counted. - answer attributes
What process width is typically used when computing the process
capability index Cp? - answer 6σ
What does a Cp = 1 tell us? - answer It means that the process variability
just meets specifications; the process is minimally capable.
, The Six Sigma approach is organized around what plan? - answer Define,
Measure, Analyze, Improve, Control
Six Sigma quality implies how many average defects per million? - answer
3.4
What makes acceptance sampling different from statistical process control?
- answer Acceptance sampling is done before or after the process.
What is the process of randomly inspecting a certain number of items from
a lot or batch in order to decide whether to accept or reject the entire
branch? - answer Acceptance sampling
Which of the following is TRUE with regard to implementing SPC? -
answer How often to inspect depends on product cost and product volume.
Which of the following is TRUE with regard to quality inspection? - answer
Processes that do not change frequently do not need to be inspected often.
Which of the following is an issue that complicates quality control in service
organizations? - answer The presence of the customer during service
delivery.
What is a reason that services have lagged behind manufacturing in the
use of statistical process control? - answer It is difficult to measure the
quality of a service.
Which of the following is a reason that capacity and location decisions are
usually made simultaneously? - answer The size of a new facility may
affect its location.
Capacity decisions at the strategic level include - answer investment in
new facilities and equipment.
Compared to large facilities, focused factories - answer are more flexible.
When discussing the capacity of a facility, we need what two types of
information? - answer The amount of available capacity and the
effectiveness of capacity use
