HCB 101 HM 1 TEST 2026 FINAL PAPER EXAM
PREP QUESTIONS AND SOLUTIONS
◉ anyone requiring service? Answer: client
◉ listening carefully to what someone is saying and asking
questions? Answer: active listening
◉ a physical location a customer goes to obtain service? Answer:
contact point
◉ the tendency to move towards a situation or away from it?
Answer: attitude
◉ result of talent, training, or practice or a combination to have the
ability to do something well? Answer: skill
◉ speaking in good tone, volume and intensity to help clearly convey
a message? Answer: verbal communication
◉ facial expressions, gestures, voice tone, physical proximity are all?
Answer: nonverbal communication
,◉ If a patient has found peace with a diagnosis or prognosis means
they are in? Answer: acceptance
◉ Looks for a cause or fixes blame? Answer: Anger
◉ The wish for extension of life, or later relief of pain? Answer:
Bargaining
◉ state of having suffered a loss by death? Answer: Bereavement
◉ adjusting to or solving challenges? Answer: coping
◉ When a person cannot believe the diagnosis or prognosis?
Answer: Denial
◉ Sense of great loss of the impending loss of being? Answer:
depression
◉ the ability to imagine oneself in another's place and understand
the others feelings, and actions? Answer: Empathy
◉ The emotional feeling of pain and distress that a person
experience as a reaction to loss? Answer: Grief
, ◉ Philosophy of care for the dying and their families? Answer:
hospice
◉ a place where the bodies of the deceased persons are kept until
identified and claimed by relatives or released for burial? Answer:
Morgue
◉ the outward expression of grief and the behavior associated with
loss? Answer: mourning
◉ the number of deaths in a given time or place? Answer: mortality
◉ the relief of symptoms when cure is no longer possible and
treatment is provided solely for comfort? Answer: Palliation
◉ After death term Answer: postmorten
◉ An affinity or relationship between persons or things wherein
whatever affects one similarly affects the other Answer: sympathy
◉ An unhealthy condition of the body that ultimately leads to death?
Answer: terminal illness
PREP QUESTIONS AND SOLUTIONS
◉ anyone requiring service? Answer: client
◉ listening carefully to what someone is saying and asking
questions? Answer: active listening
◉ a physical location a customer goes to obtain service? Answer:
contact point
◉ the tendency to move towards a situation or away from it?
Answer: attitude
◉ result of talent, training, or practice or a combination to have the
ability to do something well? Answer: skill
◉ speaking in good tone, volume and intensity to help clearly convey
a message? Answer: verbal communication
◉ facial expressions, gestures, voice tone, physical proximity are all?
Answer: nonverbal communication
,◉ If a patient has found peace with a diagnosis or prognosis means
they are in? Answer: acceptance
◉ Looks for a cause or fixes blame? Answer: Anger
◉ The wish for extension of life, or later relief of pain? Answer:
Bargaining
◉ state of having suffered a loss by death? Answer: Bereavement
◉ adjusting to or solving challenges? Answer: coping
◉ When a person cannot believe the diagnosis or prognosis?
Answer: Denial
◉ Sense of great loss of the impending loss of being? Answer:
depression
◉ the ability to imagine oneself in another's place and understand
the others feelings, and actions? Answer: Empathy
◉ The emotional feeling of pain and distress that a person
experience as a reaction to loss? Answer: Grief
, ◉ Philosophy of care for the dying and their families? Answer:
hospice
◉ a place where the bodies of the deceased persons are kept until
identified and claimed by relatives or released for burial? Answer:
Morgue
◉ the outward expression of grief and the behavior associated with
loss? Answer: mourning
◉ the number of deaths in a given time or place? Answer: mortality
◉ the relief of symptoms when cure is no longer possible and
treatment is provided solely for comfort? Answer: Palliation
◉ After death term Answer: postmorten
◉ An affinity or relationship between persons or things wherein
whatever affects one similarly affects the other Answer: sympathy
◉ An unhealthy condition of the body that ultimately leads to death?
Answer: terminal illness
