Page 1 of 288
TCOLE Practice Exam A, B & C ALL 600 QUESTIONS AND
CORRECT ANSWERS LATEST UPDATE JUST RELEASED
THIS YEAR
Question: Actions that are taken to ensure standards and procedures are upheld in order to
deliver services that meet performance requirements are part of this performance standard
process.
a. Quality Assurance
b. Quality Control
c. Quality Improvement
d. Quality Promotion - ANSWER✔✔A. Quality Assurance
Question: An occurrence of damage resulting from an extraordinary natural or man-made
cause is a(n) __________________.
a. PSAP
b. Preventable Tragedy
c. Emergency
d. Unavoidable Incident - ANSWER✔✔C. Emergency
Question: Under Section 217.1 Minimum Standards for Enrollment and Initial Licensure, what is
the age requirement for telecommunicators? - ANSWER✔✔18
, Page 2 of 288
Question: A system for evaluating the current quality of the services provided is part of this
performance standard process.
a. Quality Assurance
b. Quality Control
c. Quality Improvement
d. Quality Promotion - ANSWER✔✔C. Quality Improvement
Question: __________________ is the process of exchanging information using symbols, signs,
and behavior.
a. Communication
b. Telecommunication
c. Downloading
d. Commiserating - ANSWER✔✔A. Communication
Question: An applicant seeking a license from the Commission must be examined by a
__________________ and a __________________.
a. psychic; physiologist
b. physiologist; physician
c. psychologist, psychic
, Page 3 of 288
d. physician; psychologist - ANSWER✔✔D. physician; psychologist
Question: The title of Chapter 217 of Title 37 Texas Administrative Code is
__________________. - ANSWER✔✔Enrollment, Licensing, Appointment, and Separation
Question: A __________________ is responsible for receiving and processing 9-1-1 calls
according to specific operational policy.
a. Public Safety Answering Point
b. 9-1-1 Call Center
c. Telecommunicator
d. Dispatcher - ANSWER✔✔A. Public Safety Answering Point
Question: Which of the following is a standardized evaluation guideline to record observed
performance to an established standard during training?
a. Daily Quality Inspection
b. Daily Inspection Report
c. Daily Observation Report
d. Daily Standard Observation - ANSWER✔✔C. Daily Observation Report
Question: Form F5 is filed with the Commission in which of the following scenarios?
, Page 4 of 288
a. Officer deciding to leave their current agency
b. Agency firing an officer for misconduct
c. Officer receiving an appointment
d. Officer filing for physical assessment - ANSWER✔✔A. Officer deciding to leave their current
agency
Question: The title of Chapter 223 of Title 37 Texas Administrative Code is
__________________. - ANSWER✔✔Enforcement
Question: Suspension of a license based on a Class A misdemeanor shall be at least
__________________ days. - ANSWER✔✔120
Question: The license of a person who fails to comply with legislative continuing education
requirements may be suspended up to __________________ days for second-time
noncompliance? - ANSWER✔✔180
Question: The mission of TCOLE is to establish and enforce standards so the people of Texas are
served by highly __________________ and __________________ telecommunications
personnel.
a. reliable; valid
b. trained; ethical
TCOLE Practice Exam A, B & C ALL 600 QUESTIONS AND
CORRECT ANSWERS LATEST UPDATE JUST RELEASED
THIS YEAR
Question: Actions that are taken to ensure standards and procedures are upheld in order to
deliver services that meet performance requirements are part of this performance standard
process.
a. Quality Assurance
b. Quality Control
c. Quality Improvement
d. Quality Promotion - ANSWER✔✔A. Quality Assurance
Question: An occurrence of damage resulting from an extraordinary natural or man-made
cause is a(n) __________________.
a. PSAP
b. Preventable Tragedy
c. Emergency
d. Unavoidable Incident - ANSWER✔✔C. Emergency
Question: Under Section 217.1 Minimum Standards for Enrollment and Initial Licensure, what is
the age requirement for telecommunicators? - ANSWER✔✔18
, Page 2 of 288
Question: A system for evaluating the current quality of the services provided is part of this
performance standard process.
a. Quality Assurance
b. Quality Control
c. Quality Improvement
d. Quality Promotion - ANSWER✔✔C. Quality Improvement
Question: __________________ is the process of exchanging information using symbols, signs,
and behavior.
a. Communication
b. Telecommunication
c. Downloading
d. Commiserating - ANSWER✔✔A. Communication
Question: An applicant seeking a license from the Commission must be examined by a
__________________ and a __________________.
a. psychic; physiologist
b. physiologist; physician
c. psychologist, psychic
, Page 3 of 288
d. physician; psychologist - ANSWER✔✔D. physician; psychologist
Question: The title of Chapter 217 of Title 37 Texas Administrative Code is
__________________. - ANSWER✔✔Enrollment, Licensing, Appointment, and Separation
Question: A __________________ is responsible for receiving and processing 9-1-1 calls
according to specific operational policy.
a. Public Safety Answering Point
b. 9-1-1 Call Center
c. Telecommunicator
d. Dispatcher - ANSWER✔✔A. Public Safety Answering Point
Question: Which of the following is a standardized evaluation guideline to record observed
performance to an established standard during training?
a. Daily Quality Inspection
b. Daily Inspection Report
c. Daily Observation Report
d. Daily Standard Observation - ANSWER✔✔C. Daily Observation Report
Question: Form F5 is filed with the Commission in which of the following scenarios?
, Page 4 of 288
a. Officer deciding to leave their current agency
b. Agency firing an officer for misconduct
c. Officer receiving an appointment
d. Officer filing for physical assessment - ANSWER✔✔A. Officer deciding to leave their current
agency
Question: The title of Chapter 223 of Title 37 Texas Administrative Code is
__________________. - ANSWER✔✔Enforcement
Question: Suspension of a license based on a Class A misdemeanor shall be at least
__________________ days. - ANSWER✔✔120
Question: The license of a person who fails to comply with legislative continuing education
requirements may be suspended up to __________________ days for second-time
noncompliance? - ANSWER✔✔180
Question: The mission of TCOLE is to establish and enforce standards so the people of Texas are
served by highly __________________ and __________________ telecommunications
personnel.
a. reliable; valid
b. trained; ethical
