Operations Management – Processes and Supply Chains (13th Edition, Krajewski et al.) – Complete Test Bank (Ch. 1–15) – Verified Exam Questions & Accurate Answers

TEST BANK - Operations Management:
Processes and Supply Chains, 13th Edition
by Lee Krajewski
ALL CHAPTERS 1-15 COVERED| VERIFIED
EXAM QUESTIONS AND ACCURATE
ANSWERS
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, Chapter 1: Using Operations to Create Value

1.1Role of Operations in an Organization

1) Operations management refers to the direction and control of inputs that transform processes into products
and services.

Accurate Answer: TRUE

Difficulty: Easy

Keywords: operations management, inputs, process, transformation

Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization AACSB: Application of Knowledge

Learning Objective: Describe the role of operations in an organization and its historical evolution over time.



2) An operation is a group of resources performing all or part of one or more processes. Accurate Answer:
TRUE

Difficulty: Easy

Keywords: operations management, inputs, process, transformation

Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization AACSB: Application of Knowledge

Learning Objective: Describe the role of operations in an organization and its historical evolution over time.



3) The three main line functions of any business include Operations, Finance and Marketing. Accurate
Answer: TRUE

Difficulty: Easy

Keywords: operations, finance, marketing

Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization AACSB: Application of Knowledge

Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
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4) The scope of supply chain management is restricted to the synchronization of the process among the various
business functions within the firm.
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Accurate Answer: FALSE
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,Difficulty: Easy

Keywords: supply chain management, processes

Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization AACSB: Application of Knowledge

Learning Objective: Describe the role of operations in an organization and its historical evolution over time.



5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an
organization, they are all linked together through:

A) management.

B) processes.

C) customers.

D) stakeholders. Accurate Answer: B Difficulty: Moderate

Keywords: departments, functions, processes

Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization AACSB: Application of Knowledge

Learning Objective: Describe the role of operations in an organization and its historical evolution over time.



6) The foundations of modern manufacturing and technological breakthroughs were inspired by the creation of
the mechanical computer by:

A) Charles Babbage.

B) James Watt.

C) Eli Whitney.

D) Frederick Taylor. Accurate Answer: A Difficulty: Moderate

Keywords: Charles Babbage

Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization AACSB: Application of Knowledge

Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
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, 7) Which of these Great Moments in Operations and Supply Chain Management did not occur in the twentieth
century?

A) invention of the assembly line

B) publication of the Toyota Production Systems book

C) establishment of railroads

D) strategic planning for achieving product variety Accurate Answer: C

Difficulty: Moderate Keywords: history, railroad

Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization AACSB: Application of Knowledge

Learning Objective: Describe the role of operations in an organization and its historical evolution over time.



8) The three main line functions of any business include:

A) operations.

B) marketing.

C) finance.

D) information systems.

E) all of the above

F) only A), B) and C) above Accurate Answer: F

Difficulty: Moderate

Keywords: operations, finance, marketing

Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization AACSB: Application of Knowledge

Learning Objective: Describe the role of operations in an organization and its historical evolution over time.



9) Operations management refers to the systematic design, direction, and control of that transform into
products and services.
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Accurate Answer: processes, inputs

Difficulty: Moderate
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Keywords: process, input, transform, product, service
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