USPS Exam 421 – SSA Academy 2026 Exam
Questions & Correct Answers (Verified Complete
Set)
Postal service employees operate under a mandate to protect and preserve the
mail paced in its: --CORRECT ANS--- Custody
What are 4 violations of security and sanctity of the mail --CORRECT ANS--- Theft,
Open, Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is: --
CORRECT ANS--- Deliver 1st Impression
Type of communication that can enhance or contradict messages: --CORRECT
ANS--- Non-Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is:
--CORRECT ANS--- A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service? --CORRECT ANS--- To instill customer confidence
Successful sales transactions occur when the SSA: --CORRECT ANS--- Makes an
informed mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post office? --
CORRECT ANS--- Provide world class service
The US Postal Service is the only delivery that reaches: --CORRECT ANS--- Every
address in the nation 6 days a week
An organized workstation creates a more workpace --CORRECT
,ANS--- Effiecient How a SSA conducts themselves on the job effects the? --
CORRECT ANS--- Postal Brand
An active listening technique used to create a successful transaction is called -
-CORRECT ANS--- Clarifying One of the first things a customer notices about a
SSA is --CORRECT ANS--- Personal Appearance
The primary law enforcement for USPS is the --CORRECT ANS--- United States
Postal Inspection Service (USPIS)
, Preferred service that usually offer the customer the best value is --CORRECT ANS-
-- Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area.
What would you offer?
--CORRECT ANS--- Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? --
CORRECT ANS--- Business Documents Any mailable item weighing or less
can be sent first class mail --CORRECT ANS--- 13 oz
A Priority Mail Express customer is entitled to a refund if: --CORRECT ANS---
Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels
over 108" but no more than 130" is: --CORRECT ANS--- Oversized Pricing
The max length and girth for Priority Mail is --CORRECT ANS--- 108"
What type of mail consists of items sent within the United States --CORRECT ANS--
- Domestic
What pricing may be charged for PM items measuring over one cubic foot
designating to Zone 6? --CORRECT ANS--- Dimensional
What can you offer customers for their mailing and shipping needs? --
CORRECT ANS--- Solutions Which category of products do premier
products belong? --CORRECT ANS--- Shipping
Which category of products does First Class Mail belong --CORRECT ANS---
Mailing
What type of products are offered to provide the best value to the customer? --
CORRECT ANS--- Premier Which product provides the fastest delivery service? --
CORRECT ANS--- Express
What must customers provide for every item mailed? --CORRECT ANS--- Address
Questions & Correct Answers (Verified Complete
Set)
Postal service employees operate under a mandate to protect and preserve the
mail paced in its: --CORRECT ANS--- Custody
What are 4 violations of security and sanctity of the mail --CORRECT ANS--- Theft,
Open, Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is: --
CORRECT ANS--- Deliver 1st Impression
Type of communication that can enhance or contradict messages: --CORRECT
ANS--- Non-Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is:
--CORRECT ANS--- A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service? --CORRECT ANS--- To instill customer confidence
Successful sales transactions occur when the SSA: --CORRECT ANS--- Makes an
informed mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post office? --
CORRECT ANS--- Provide world class service
The US Postal Service is the only delivery that reaches: --CORRECT ANS--- Every
address in the nation 6 days a week
An organized workstation creates a more workpace --CORRECT
,ANS--- Effiecient How a SSA conducts themselves on the job effects the? --
CORRECT ANS--- Postal Brand
An active listening technique used to create a successful transaction is called -
-CORRECT ANS--- Clarifying One of the first things a customer notices about a
SSA is --CORRECT ANS--- Personal Appearance
The primary law enforcement for USPS is the --CORRECT ANS--- United States
Postal Inspection Service (USPIS)
, Preferred service that usually offer the customer the best value is --CORRECT ANS-
-- Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area.
What would you offer?
--CORRECT ANS--- Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? --
CORRECT ANS--- Business Documents Any mailable item weighing or less
can be sent first class mail --CORRECT ANS--- 13 oz
A Priority Mail Express customer is entitled to a refund if: --CORRECT ANS---
Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels
over 108" but no more than 130" is: --CORRECT ANS--- Oversized Pricing
The max length and girth for Priority Mail is --CORRECT ANS--- 108"
What type of mail consists of items sent within the United States --CORRECT ANS--
- Domestic
What pricing may be charged for PM items measuring over one cubic foot
designating to Zone 6? --CORRECT ANS--- Dimensional
What can you offer customers for their mailing and shipping needs? --
CORRECT ANS--- Solutions Which category of products do premier
products belong? --CORRECT ANS--- Shipping
Which category of products does First Class Mail belong --CORRECT ANS---
Mailing
What type of products are offered to provide the best value to the customer? --
CORRECT ANS--- Premier Which product provides the fastest delivery service? --
CORRECT ANS--- Express
What must customers provide for every item mailed? --CORRECT ANS--- Address
