Wellcare - 2026 Certifications || 100% Verified.
All contracted brokers/agents are required to review, agree, and adhere to Centene's Business
Ethics and Code of Conduct Policy correct answers True
Aunnually, brokers are required to complete a Wellcare Contract Recertification case in:
correct answers Centene Workbench (CWB)
Brokers and agents may be investigated for non-compliant behavior based on any of the
following activities EXCEPT: correct answers Yelp review
Brokers/agents must inform Wellcare of all marketing/sales events at which plans or
materials will be presented or distributed. This includes: correct answers Both Formal and
Informal Events
Marketing/sales events are prohibited from taking place within ___ of an educational event in
the same location. correct answers 12 Hours
A Business Reply Card (BRC) or a request to receive additional information is valid for 24
months following the date of the beneficiary's signature date or the date of the beneficiary's
initial request for information. correct answers False
A Scope of Appointment (SOA) for the products indicated is active _____ from the
beneficiary signature date. correct answers 12 months
A completed Scope of Appointment, signed or accepted, is required within 3 days of a sales
appointment. correct answers False
Agents & brokers must discuss a CMS-developed list of items during the marketing and sale
of MA or Part D plans at the end of the enrollment process. correct answers False
Confirm you have the members current __________ in our systems to ensure they receive
resources timely throughout and beyond their onboarding journey correct answers Both A
and C:
Mobile phone number
Email address
Members have access to the online self-service Member Portal______. correct answers 24/7
Grievance requests, or any evidence concerning a grievance must be filed orally or in writing
no later than _____ calendar days from the date of the event or the date the member is made
aware of the issue. correct answers 60
Getting members to see their PCP helps ensure they establish a relationship for continuity of
care purposes and better management of chronic conditions. correct answers True
The member's __________ provides physicians with a summary of their health and wellness
and allows them to identify risks and opportunities. correct answers Health Risk Assessment
(HRA)
All contracted brokers/agents are required to review, agree, and adhere to Centene's Business
Ethics and Code of Conduct Policy correct answers True
Aunnually, brokers are required to complete a Wellcare Contract Recertification case in:
correct answers Centene Workbench (CWB)
Brokers and agents may be investigated for non-compliant behavior based on any of the
following activities EXCEPT: correct answers Yelp review
Brokers/agents must inform Wellcare of all marketing/sales events at which plans or
materials will be presented or distributed. This includes: correct answers Both Formal and
Informal Events
Marketing/sales events are prohibited from taking place within ___ of an educational event in
the same location. correct answers 12 Hours
A Business Reply Card (BRC) or a request to receive additional information is valid for 24
months following the date of the beneficiary's signature date or the date of the beneficiary's
initial request for information. correct answers False
A Scope of Appointment (SOA) for the products indicated is active _____ from the
beneficiary signature date. correct answers 12 months
A completed Scope of Appointment, signed or accepted, is required within 3 days of a sales
appointment. correct answers False
Agents & brokers must discuss a CMS-developed list of items during the marketing and sale
of MA or Part D plans at the end of the enrollment process. correct answers False
Confirm you have the members current __________ in our systems to ensure they receive
resources timely throughout and beyond their onboarding journey correct answers Both A
and C:
Mobile phone number
Email address
Members have access to the online self-service Member Portal______. correct answers 24/7
Grievance requests, or any evidence concerning a grievance must be filed orally or in writing
no later than _____ calendar days from the date of the event or the date the member is made
aware of the issue. correct answers 60
Getting members to see their PCP helps ensure they establish a relationship for continuity of
care purposes and better management of chronic conditions. correct answers True
The member's __________ provides physicians with a summary of their health and wellness
and allows them to identify risks and opportunities. correct answers Health Risk Assessment
(HRA)
