USPS Quiz 476 Questions and Answers
1. A customer moved but is not receiving his mail because he did not submit a
change of address form. He wants you to give him his mail anyway.
Answer MOST
Tell him postal policy prohibits you from giving him mail until a change of address is submitted
LEAST
Tell him there is nothing you can do until he submits a change of address
2. A customer on your route asks how to find something on the USPS website.-
Answer MOST
Explain where to find it and otter to help with any other issues he may have
LEAST
Otter to help him find it on his computer
3. A customer asks about status of a package that you delivered days ago.
Answer MOST Show him proof of delivery and tell him he is responsible for the package once it is delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
1/
11
, 4. A customer asks questions about shipping choices, but you do not know the
answers.
Answer MOST
Say you do not know about shipping choices and suggest that he look on USPS website
LEAST
Say you will have answers tomorrow and research the shipping choices after finishing your deliveries
5. A new employee is having trouble learning his job which forces you and
others to work harder to meet production standards.
Answer MOST
Tell him how to do his job quicker and better
LEAST
Do nothing because his production should improve over time.
6. A customer is angry because the nearby post office does not have a product he
needs today.
Answer MOST
Suggest an alternate product that may work
LEAST
Go get the product at another facility and bring it back to the customer
2/
11
1. A customer moved but is not receiving his mail because he did not submit a
change of address form. He wants you to give him his mail anyway.
Answer MOST
Tell him postal policy prohibits you from giving him mail until a change of address is submitted
LEAST
Tell him there is nothing you can do until he submits a change of address
2. A customer on your route asks how to find something on the USPS website.-
Answer MOST
Explain where to find it and otter to help with any other issues he may have
LEAST
Otter to help him find it on his computer
3. A customer asks about status of a package that you delivered days ago.
Answer MOST Show him proof of delivery and tell him he is responsible for the package once it is delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
1/
11
, 4. A customer asks questions about shipping choices, but you do not know the
answers.
Answer MOST
Say you do not know about shipping choices and suggest that he look on USPS website
LEAST
Say you will have answers tomorrow and research the shipping choices after finishing your deliveries
5. A new employee is having trouble learning his job which forces you and
others to work harder to meet production standards.
Answer MOST
Tell him how to do his job quicker and better
LEAST
Do nothing because his production should improve over time.
6. A customer is angry because the nearby post office does not have a product he
needs today.
Answer MOST
Suggest an alternate product that may work
LEAST
Go get the product at another facility and bring it back to the customer
2/
11
