USPS Exam 421 Window Clerk SSA Academy
Questions and Answers
1. Postal service employees operate under a mandate to protect and preserve
the mail paced in its
Answer Custody
2. What are 4 violations of security and sanctity of the mail
Answer Theft, Open, Damage or Delay
3. The first opportunity for a SSA to start the customer experience on a positive is
Answer Deliver 1st Impression
4. Type of communication that can enhance or contradict messages
Answer Non-Verbal Communication
5. The approach a SSA can use to engage our customer and ensure needs are
met is
Answer A+GIST
6. Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service?
Answer To instill customer confidence
,7. Successful sales transactions occur when the SSA
Answer Makes an informed mutual decision with customer on products and services
8. What is the most positive way to impact customer perception of the post
office?
Answer Provide world class service
9. The US Postal Service is the only delivery that reaches
Answer Every address in the nation 6 days a week
10. An organized
workstation creates a more workpace
Answer Eflecient
11. How a SSA conducts themselves on the job effects the?
Answer Postal Brand
12. An active listening technique used to create a successful transaction is called
Answer Clarifying
13. One of the first things a customer notices about a SSA is
Answer Personal Appearance
,14. The primary law enforcement for USPS is the
Answer United States Postal Inspection Service (USPIS)
15. Preferred service that usually offer the customer the best value is
Answer Priority Mail Express and Priority Mail
16. Customer wants to mail fewer then 5000 flat sized to everyone in a
specific area. What would you offer?
Answer Every Door Direct Mail (EDDM)
17. First class mail consists of greeting cards, statements bills and what?
Answer Business Documents
18. Any mailable item weighing or less can be
sent first class mail
Answer 13 oz
19. A Priority Mail Express customer is entitled to a refund if
Answer Delivered Late
20. Regardless of weight up to 70lbs the price that applies to Retail
Ground parcels over 108" but no more than 130" is
Answer Oversized Pricing
, 21. The max length and girth for Priority Mail is
Answer 108"
22. What type of mail consists of items sent within the United States
Answer Domestic
23. What pricing may be charged for PM items measuring over one cubic
foot designating to Zone 6?
Answer Dimensional
24. What can you offer customers for their mailing and shipping needs?
Answer Solutions
25. Which category of products do premier products belong?
Answer Shipping
26. Which category of products does First Class Mail belong
Answer Mailing
27. What type of products are offered to provide the best value to the customer
Answer Premier
28. Which product provides the fastest delivery service?
Answer Express
Questions and Answers
1. Postal service employees operate under a mandate to protect and preserve
the mail paced in its
Answer Custody
2. What are 4 violations of security and sanctity of the mail
Answer Theft, Open, Damage or Delay
3. The first opportunity for a SSA to start the customer experience on a positive is
Answer Deliver 1st Impression
4. Type of communication that can enhance or contradict messages
Answer Non-Verbal Communication
5. The approach a SSA can use to engage our customer and ensure needs are
met is
Answer A+GIST
6. Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service?
Answer To instill customer confidence
,7. Successful sales transactions occur when the SSA
Answer Makes an informed mutual decision with customer on products and services
8. What is the most positive way to impact customer perception of the post
office?
Answer Provide world class service
9. The US Postal Service is the only delivery that reaches
Answer Every address in the nation 6 days a week
10. An organized
workstation creates a more workpace
Answer Eflecient
11. How a SSA conducts themselves on the job effects the?
Answer Postal Brand
12. An active listening technique used to create a successful transaction is called
Answer Clarifying
13. One of the first things a customer notices about a SSA is
Answer Personal Appearance
,14. The primary law enforcement for USPS is the
Answer United States Postal Inspection Service (USPIS)
15. Preferred service that usually offer the customer the best value is
Answer Priority Mail Express and Priority Mail
16. Customer wants to mail fewer then 5000 flat sized to everyone in a
specific area. What would you offer?
Answer Every Door Direct Mail (EDDM)
17. First class mail consists of greeting cards, statements bills and what?
Answer Business Documents
18. Any mailable item weighing or less can be
sent first class mail
Answer 13 oz
19. A Priority Mail Express customer is entitled to a refund if
Answer Delivered Late
20. Regardless of weight up to 70lbs the price that applies to Retail
Ground parcels over 108" but no more than 130" is
Answer Oversized Pricing
, 21. The max length and girth for Priority Mail is
Answer 108"
22. What type of mail consists of items sent within the United States
Answer Domestic
23. What pricing may be charged for PM items measuring over one cubic
foot designating to Zone 6?
Answer Dimensional
24. What can you offer customers for their mailing and shipping needs?
Answer Solutions
25. Which category of products do premier products belong?
Answer Shipping
26. Which category of products does First Class Mail belong
Answer Mailing
27. What type of products are offered to provide the best value to the customer
Answer Premier
28. Which product provides the fastest delivery service?
Answer Express
