ExCPT Study Guide questions with
complete solutions
Pharmacy Technician Duties - ANS ✔✔1. Answer phone and handle questions that do not
require a pharmacist's expertise or judgement
2. receive written prescriptions or telephoned refill requests
3. Gather information needed to prepare prescriptions
4. Record information needed before prescriptions can be dispensed
5. Enter data into the pharmacy's computer system
6. notify the pharmacist of patient or prescriber questions, as well as medication warnings or
interactions
7. Help the pharmacist prepare prescriptions by counting, pouring, labeling, or pricing
medications
8. Keep pharmacy supplies stocked
9. place completed prescriptions in the pick up area
10. order and stock medications
11. prepare insurance claims and verify payments
12. help patients find otc meds and stock otc department
13. complete purchase transactions and log them when necessary
14. perform housekeeping duties
What a tech cannot do - ANS ✔✔1. receive oral prescriptions, refill authorizations, or changes
to prescriptions
2. consult with prescribers about prescriptions
3. provide confidential patient information to other health professionals or insurance
companies
, 4. checking medications before dispensing them.
5. consult with patients about medication use and other health issues
6. recommending otc medications
intake area - ANS ✔✔1. where patients leave prescriptions. keep clean and uncluttered. Scan rx
in a timely manner to prevent delays
processing area - ANS ✔✔data entry occurs here. Keep free from distraction. also houses
counting equipment.
processed rx area - ANS ✔✔completed prescriptions are stored until pick up
out window- - ANS ✔✔where patients pick up completed prescriptions. cash register is used.
nearby counseling area.
other areas - ANS ✔✔administration area, clean room for sterile compounding, otc area, and
consultation room
Pharmacy Security - ANS ✔✔1. pharmacy doors should always be closed. Unauthorized persons
should not have access
2. Non pharmacy personnel should not be allowed to enter unless designated and approved to
work in that area.
3. pharmacy should be locked any time a pharmacist is not on duty.
Receiving Staff Responsible for- - ANS ✔✔1. verify name, address, DOB as well as quantity of
orders received
2. shipments must be inspected for damage and observations noted
3. products requiring special care, such as temperature conditions should be given priority
complete solutions
Pharmacy Technician Duties - ANS ✔✔1. Answer phone and handle questions that do not
require a pharmacist's expertise or judgement
2. receive written prescriptions or telephoned refill requests
3. Gather information needed to prepare prescriptions
4. Record information needed before prescriptions can be dispensed
5. Enter data into the pharmacy's computer system
6. notify the pharmacist of patient or prescriber questions, as well as medication warnings or
interactions
7. Help the pharmacist prepare prescriptions by counting, pouring, labeling, or pricing
medications
8. Keep pharmacy supplies stocked
9. place completed prescriptions in the pick up area
10. order and stock medications
11. prepare insurance claims and verify payments
12. help patients find otc meds and stock otc department
13. complete purchase transactions and log them when necessary
14. perform housekeeping duties
What a tech cannot do - ANS ✔✔1. receive oral prescriptions, refill authorizations, or changes
to prescriptions
2. consult with prescribers about prescriptions
3. provide confidential patient information to other health professionals or insurance
companies
, 4. checking medications before dispensing them.
5. consult with patients about medication use and other health issues
6. recommending otc medications
intake area - ANS ✔✔1. where patients leave prescriptions. keep clean and uncluttered. Scan rx
in a timely manner to prevent delays
processing area - ANS ✔✔data entry occurs here. Keep free from distraction. also houses
counting equipment.
processed rx area - ANS ✔✔completed prescriptions are stored until pick up
out window- - ANS ✔✔where patients pick up completed prescriptions. cash register is used.
nearby counseling area.
other areas - ANS ✔✔administration area, clean room for sterile compounding, otc area, and
consultation room
Pharmacy Security - ANS ✔✔1. pharmacy doors should always be closed. Unauthorized persons
should not have access
2. Non pharmacy personnel should not be allowed to enter unless designated and approved to
work in that area.
3. pharmacy should be locked any time a pharmacist is not on duty.
Receiving Staff Responsible for- - ANS ✔✔1. verify name, address, DOB as well as quantity of
orders received
2. shipments must be inspected for damage and observations noted
3. products requiring special care, such as temperature conditions should be given priority
