Business Communication
13th Edition
ST
TEST BANK
UV
IA
_A
Kitty Locker
PP
Comprehensive Test Bank for Instructors
RO
and Students
VE
© Kitty Locker. All rights reserved. Reproduction or distribution without permission is
prohibited.
D?
©MedConnoisseur
, TABLE OF CONTENTS
Test Bank – Business Communication, 13th Edition (ISBN 9781264067510)
Kitty Locker & Donna Kienzler
ST
Part One: The Building Blocks of Effective Messages
Chapter 1. Succeeding in Business Communication
Chapter 2. Using Goodwill for Effective Communication
Part Two: The Communication Process
UV
Chapter 3. Researching and Evaluating Source Material
Chapter 4. Planning, Composing, and Revising
Chapter 5. Communicating across Cultures
Chapter 6. Working and Writing in Teams
Part Three: Design of Communication
IA
Chapter 7. Designing Documents
Chapter 8. Creating Effective Visuals
Part Four: Basic Business Messages
_A
Chapter 9. Crafting Informative and Positive Messages
Chapter 10. Crafting Negative Messages
Chapter 11. Crafting Persuasive Messages
Part Five: Common Genres
PP
Chapter 12. Developing Proposals
Chapter 13. Writing Reports
Chapter 14. Making Oral Presentations
RO
Part Six: The Job Hunt
Chapter 15. Developing Job Application Materials
Chapter 16. Interviewing, Writing Follow-Up Messages, and Succeeding in the Job
VE
D?
©MedConnoisseur
, Chapter 1: Succeeding in Bussiness Communication
Student name:__________
1) The writing skills used most often by all types of workers include email and presentations
with visuals, such as PowerPoint.
⊚ true
⊚ false
ST
2) Writing skills have decreased in importance in today’s business environment as most matters
can be handled successfully with automated form letters.
UV
⊚ true
⊚ false
3) The costs of poor communication include lost goodwill.
IA
⊚ true
⊚ false
_A
4) A document’s poor organization or writing style can make it difficult for the reader to
understand the message.
⊚ true
PP
⊚ false
5) The best way to keep an audience involved in a presentation is to make them guess what the
presenter wants to convey.
RO
⊚ true
⊚ false
6) Josh answers a customer phone call which involves a billing complaint. He then follows up
VE
by sending the customer a claims adjustment. This is an example of internal communication.
⊚ true
⊚ false
D?
Version 1 1
, 7) An annual report prepared for stockholders may have more than one communication purpose.
⊚ true
⊚ false
ST
8) Larissa, a director of human resources, is writing an email to employees informing them
about changes to the company benefits package. She will best engage her audience by
emphasizing how the changes will improve the company’s profitability.
⊚ true
UV
⊚ false
9) Which form is an example of verbal communication?
A) logos
IA
B) gestures
C) eye contact
D) pictures
_A
E) tweets
10) Duncan, a web developer, recently gave a presentation on online discourse and its ethical
implications. The presentation was a huge success, mainly because Duncan maintained the
PP
audience’s attention through interesting nonverbal communication. What is a form of
nonverbal communication that Duncan might have used in his presentation?
A) anecdotes
B) narrations
RO
C) quotations
D) graphics
E) jokes
VE
D?
Version 1 2
13th Edition
ST
TEST BANK
UV
IA
_A
Kitty Locker
PP
Comprehensive Test Bank for Instructors
RO
and Students
VE
© Kitty Locker. All rights reserved. Reproduction or distribution without permission is
prohibited.
D?
©MedConnoisseur
, TABLE OF CONTENTS
Test Bank – Business Communication, 13th Edition (ISBN 9781264067510)
Kitty Locker & Donna Kienzler
ST
Part One: The Building Blocks of Effective Messages
Chapter 1. Succeeding in Business Communication
Chapter 2. Using Goodwill for Effective Communication
Part Two: The Communication Process
UV
Chapter 3. Researching and Evaluating Source Material
Chapter 4. Planning, Composing, and Revising
Chapter 5. Communicating across Cultures
Chapter 6. Working and Writing in Teams
Part Three: Design of Communication
IA
Chapter 7. Designing Documents
Chapter 8. Creating Effective Visuals
Part Four: Basic Business Messages
_A
Chapter 9. Crafting Informative and Positive Messages
Chapter 10. Crafting Negative Messages
Chapter 11. Crafting Persuasive Messages
Part Five: Common Genres
PP
Chapter 12. Developing Proposals
Chapter 13. Writing Reports
Chapter 14. Making Oral Presentations
RO
Part Six: The Job Hunt
Chapter 15. Developing Job Application Materials
Chapter 16. Interviewing, Writing Follow-Up Messages, and Succeeding in the Job
VE
D?
©MedConnoisseur
, Chapter 1: Succeeding in Bussiness Communication
Student name:__________
1) The writing skills used most often by all types of workers include email and presentations
with visuals, such as PowerPoint.
⊚ true
⊚ false
ST
2) Writing skills have decreased in importance in today’s business environment as most matters
can be handled successfully with automated form letters.
UV
⊚ true
⊚ false
3) The costs of poor communication include lost goodwill.
IA
⊚ true
⊚ false
_A
4) A document’s poor organization or writing style can make it difficult for the reader to
understand the message.
⊚ true
PP
⊚ false
5) The best way to keep an audience involved in a presentation is to make them guess what the
presenter wants to convey.
RO
⊚ true
⊚ false
6) Josh answers a customer phone call which involves a billing complaint. He then follows up
VE
by sending the customer a claims adjustment. This is an example of internal communication.
⊚ true
⊚ false
D?
Version 1 1
, 7) An annual report prepared for stockholders may have more than one communication purpose.
⊚ true
⊚ false
ST
8) Larissa, a director of human resources, is writing an email to employees informing them
about changes to the company benefits package. She will best engage her audience by
emphasizing how the changes will improve the company’s profitability.
⊚ true
UV
⊚ false
9) Which form is an example of verbal communication?
A) logos
IA
B) gestures
C) eye contact
D) pictures
_A
E) tweets
10) Duncan, a web developer, recently gave a presentation on online discourse and its ethical
implications. The presentation was a huge success, mainly because Duncan maintained the
PP
audience’s attention through interesting nonverbal communication. What is a form of
nonverbal communication that Duncan might have used in his presentation?
A) anecdotes
B) narrations
RO
C) quotations
D) graphics
E) jokes
VE
D?
Version 1 2
