Test Bank — Business and Professional Communication, 2nd Edition — Kory Floyd & Peter W. Cardon — ISBN 9781260262551 — Latest Update 2025/2026 — (All Chapters Covered 1–14)

Business and Professional

Communication 2nd Edition
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TEST BANK
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Kory Floyd
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Comprehensive Test Bank for Instructors
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and Students
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© Kory Floyd. All rights reserved. Reproduction or distribution without permission is

prohibited.
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©MedConnoisseur

, TABLE OF CONTENTS

Test Bank – Business and Professional Communication, 2nd Edition (ISBN
9781260262551)
Kory Floyd
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Chapter 1. Communicating for Professional Success
Chapter 2. Culture, Diversity, and Global Engagement
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Chapter 3. Verbal and Nonverbal Messages
Chapter 4. Listening and Learning
Chapter 5. Perspective Taking
Chapter 6. Effective Team Communication
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Chapter 7. Effective Meetings
Chapter 8. Career Communication
Chapter 9. Interviewing Successfully
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Chapter 10. Writing across Media
Chapter 11. Major Goals for Presentations
Chapter 12. Planning and Crafting Presentations
Chapter 13. Finding Support for Your Presentation Goals
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Chapter 14. Rehearsing and Delivering Successful Presentations
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©MedConnoisseur

, Chapter 1: Communiacting for Professional Success
Student name:__________
1) Communication can most usefully be understood as a(n)
A) innate human ability.
B) art form for which a chosen few possess raw talent.
C) skill acquired gradually through practice.
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D) blunt tool that will always fail to accomplish its goal.
E) task that can be accomplished only in written rather than verbal form.
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2) One reason we communicate is to strengthen our bond with people close to us or, in other
words, to serve our __________ needs.
A) relational
B) identity
C) informational
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D) instrumental
E) transactional
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3) When Ferdinand interacts with friends and family through text messaging, he uses slang and
other informal language. While at work, he uses more professional, formal language in his
emails. In this sense, Ferdinand is using language to meet his__________ needs.
A) relational
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B) identity
C) informational
D) instrumental
E) transactional
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4) When Elisha asks questions during her meeting with her supervisor to get clarification on her
assignment, she is using communication to fill her__________ needs.
A) relational
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B) identity
C) informational
D) instrumental
E) transactional
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, 5) Takis, a graphic designer, consults with his supervisors and peers about the brochure he is
creating for a financial planning firm. This communication is driven by his __________
needs.
A) relational
B) identity
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C) fundamental
D) instrumental
E) transactional
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6) At a strategy meeting, Csaba’s boss tells everyone not to discuss the strategy with clients
until it has been approved by the chief marketing officer. This is an example of
a(n)__________ rule.
A) implicit
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B) abstract
C) nonverbal
D) explicit
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E) dimensional



7) Unspoken rules about communication behavior, such as knowing not to bother your boss
while she has her office door closed, are known as
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A) elective affinities.
B) implicit rules.
C) public ordinances.
D) corrective behaviors.
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E) explicit rules.



8) What is an example of verbal communication?
A) Nariman nods his head to indicate that he would like a piece of cake.
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B) Sharona smiles to show her employee that she is pleased with how the client meeting
went.
C) Ginny writes an email to the office manager to request new chairs.
D) Cian looks his interviewer in the eye to project confidence and reliability.
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E) Francisca wears a suit to a formal business dinner to appear professional.




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