SCM 300 Exam 2 ASU Davila
Questions with Correct Answers
Brick-and-Mortar Business - correct answer a business that operates in a physical store without an
internet presence
Online or E-tailing - correct answer All products and services are sold to customers through an
online website. Example: Amazon.com
Brick and Clicks - correct answer Companies that use both a physical store and the Web to sell their
products and services.
Clicks and Calls - correct answer In addition to taking orders via the company website, some
companies will also offer sales via the phone. Examples: Lands' End and L.L. Bean
Omni-channel retailing - correct answer Retailers that are fully committed to engaging customers
via catalogs, phone calls, websites, email, internet chatrooms, social media sites or mobile apps,
and of course also in stores.
Retail sources of supply - correct answer manufacturers, wholesalers, drop shippers
drop shippers - correct answer An organization that ties manufactures and/or wholesalers directly
to consumers. They never posses the product, they just take orders to fulfill by another party.
,Chargebacks - correct answer effectively penalties charged by retail organizations to their
suppliers/vendors for any number of minor and major supply chain offenses
Collaborative Planning, Forecasting, and Replenishment (CPFR) - correct answer A formalized effort
by supply chain partners to share data and collectively develop forecast in an attempt to reduce
supply chain cost through better planning
vendor-managed inventory (VMI) - correct answer An arrangement where retailers allow vendors to
monitor in-store inventories, initiate orders/shipments to the store when inventories are low, and
also bring the items into the store and onto the shelf.
Last Mile - correct answer the portion of the supply chain between the final inventory holding
facility and the end consumer
Prototype Stores - correct answer A series of stores that have common design, construction and
layout. Standardized plans that will work across many stores for chain retailers.
Rationalized Retailing - correct answer This retail strategy has retail chains develop rigid control
structures to develop and manage processes such that all the retail outlets are managed in the
same way. An employee would easily be able to work at almost any store since everything is done
the same way.
Planogram - correct answer A map of where every product goes on a retail store shelf.
Customers cost for waiting lines - correct answer Time
, Company cost for waiting line - correct answer Money paid to maintain the line (employees)
Waiting line Input Source - correct answer The population of people that might want service
Waiting Line - correct answer The area in which customers wait for service
Waiting line Service Facility - correct answer The area in which customers actually receive service
Infinite population of customers - correct answer The number of possible customers that may come
into the store is very high (or unlimited). When a customer enters the system, the odds of another
entering the system are not impacted in any significant manner.
Finite Population of Customers - correct answer number of customers is limited
Balking - correct answer When a potential customer sees the line, but never joins the line because
they think it looks too long and/or too slow.
Reneging - correct answer When a customer joins the line, gets frustrated and leaves the line
λ - correct answer Lambda
Lambda - correct answer Number of customers arriving/unit of time
ex. 15 customers per hour
Questions with Correct Answers
Brick-and-Mortar Business - correct answer a business that operates in a physical store without an
internet presence
Online or E-tailing - correct answer All products and services are sold to customers through an
online website. Example: Amazon.com
Brick and Clicks - correct answer Companies that use both a physical store and the Web to sell their
products and services.
Clicks and Calls - correct answer In addition to taking orders via the company website, some
companies will also offer sales via the phone. Examples: Lands' End and L.L. Bean
Omni-channel retailing - correct answer Retailers that are fully committed to engaging customers
via catalogs, phone calls, websites, email, internet chatrooms, social media sites or mobile apps,
and of course also in stores.
Retail sources of supply - correct answer manufacturers, wholesalers, drop shippers
drop shippers - correct answer An organization that ties manufactures and/or wholesalers directly
to consumers. They never posses the product, they just take orders to fulfill by another party.
,Chargebacks - correct answer effectively penalties charged by retail organizations to their
suppliers/vendors for any number of minor and major supply chain offenses
Collaborative Planning, Forecasting, and Replenishment (CPFR) - correct answer A formalized effort
by supply chain partners to share data and collectively develop forecast in an attempt to reduce
supply chain cost through better planning
vendor-managed inventory (VMI) - correct answer An arrangement where retailers allow vendors to
monitor in-store inventories, initiate orders/shipments to the store when inventories are low, and
also bring the items into the store and onto the shelf.
Last Mile - correct answer the portion of the supply chain between the final inventory holding
facility and the end consumer
Prototype Stores - correct answer A series of stores that have common design, construction and
layout. Standardized plans that will work across many stores for chain retailers.
Rationalized Retailing - correct answer This retail strategy has retail chains develop rigid control
structures to develop and manage processes such that all the retail outlets are managed in the
same way. An employee would easily be able to work at almost any store since everything is done
the same way.
Planogram - correct answer A map of where every product goes on a retail store shelf.
Customers cost for waiting lines - correct answer Time
, Company cost for waiting line - correct answer Money paid to maintain the line (employees)
Waiting line Input Source - correct answer The population of people that might want service
Waiting Line - correct answer The area in which customers wait for service
Waiting line Service Facility - correct answer The area in which customers actually receive service
Infinite population of customers - correct answer The number of possible customers that may come
into the store is very high (or unlimited). When a customer enters the system, the odds of another
entering the system are not impacted in any significant manner.
Finite Population of Customers - correct answer number of customers is limited
Balking - correct answer When a potential customer sees the line, but never joins the line because
they think it looks too long and/or too slow.
Reneging - correct answer When a customer joins the line, gets frustrated and leaves the line
λ - correct answer Lambda
Lambda - correct answer Number of customers arriving/unit of time
ex. 15 customers per hour
