d Human Resources
Management
in the
Hospitality Industry
David K. Hayes, Ph.D.
Jack D. Ninemeier, Ph.D.
John Wiley & Sons, Inc.
ffirs.indd i 12/14/07 7:58:49 PM
,
, d Human Resources
Management
in the
Hospitality Industry
David K. Hayes, Ph.D.
Jack D. Ninemeier, Ph.D.
John Wiley & Sons, Inc.
ffirs.indd i 12/14/07 7:58:49 PM
, This book is printed on acid-free paper. ⬁
Copyright © 2009 by John Wiley & Sons, Inc. All rights reserved
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, scanning,
or otherwise, except as permitted under Section 107 or 108 of the 1976 United States
Copyright Act, without either the prior written permission of the Publisher, or
authorization through payment of the appropriate per-copy fee to the Copyright
Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400,
fax 978-646-8600, or on the web at www.copyright.com. Requests to the Publisher for
permission should be addressed to the Permissions Department, John Wiley & Sons, Inc.,
111 River Street, Hoboken, NJ 07030, 201-748-6011,
fax 201-748-6008, or online at http://www.wiley.com/go/permissions.
Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their
best efforts in preparing this book, they make no representations or warranties with
respect to the accuracy or completeness of the contents of this book and specifically
disclaim any implied warranties of merchantability or fitness for a particular purpose.
No warranty may be created or extended by sales representatives or written sales materials.
The advice and strategies contained herein may not be suitable for your situation. You
should consult with a professional where appropriate. Neither the publisher nor author
shall be liable for any loss of profit or any other commercial damages, including but not
limited to special, incidental, consequential, or other damages.
For general information on our other products and services, or technical support, please
contact our Customer Care Department within the United States at 800-762-2974, outside
the United States at 317-572-3993 or fax 317-572-4002.
Wiley also publishes its books in a variety of electronic formats. Some content that
appears in print may not be available in electronic books.
For more information about Wiley products, visit our Web site at http://www.wiley.com.
Library of Congress Cataloging-in-Publication Data:
Hayes, David K.
Human resources management in the hospitality industry / David K. Hayes,
Jack D. Ninemeier.
p. cm.
Includes index.
ISBN 978-0-470-08480-9 (cloth)
1. Hospitality industry—Personnel management. I. Ninemeier, Jack D. II. Title.
TX911.3.P4H39 2008
647.94068—dc22
2007021312
Printed in the United States of America
10 9 8 7 6 5 4 3 2 1
ffirs.indd ii 12/14/07 7:58:50 PM
Management
in the
Hospitality Industry
David K. Hayes, Ph.D.
Jack D. Ninemeier, Ph.D.
John Wiley & Sons, Inc.
ffirs.indd i 12/14/07 7:58:49 PM
,
, d Human Resources
Management
in the
Hospitality Industry
David K. Hayes, Ph.D.
Jack D. Ninemeier, Ph.D.
John Wiley & Sons, Inc.
ffirs.indd i 12/14/07 7:58:49 PM
, This book is printed on acid-free paper. ⬁
Copyright © 2009 by John Wiley & Sons, Inc. All rights reserved
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, scanning,
or otherwise, except as permitted under Section 107 or 108 of the 1976 United States
Copyright Act, without either the prior written permission of the Publisher, or
authorization through payment of the appropriate per-copy fee to the Copyright
Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400,
fax 978-646-8600, or on the web at www.copyright.com. Requests to the Publisher for
permission should be addressed to the Permissions Department, John Wiley & Sons, Inc.,
111 River Street, Hoboken, NJ 07030, 201-748-6011,
fax 201-748-6008, or online at http://www.wiley.com/go/permissions.
Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their
best efforts in preparing this book, they make no representations or warranties with
respect to the accuracy or completeness of the contents of this book and specifically
disclaim any implied warranties of merchantability or fitness for a particular purpose.
No warranty may be created or extended by sales representatives or written sales materials.
The advice and strategies contained herein may not be suitable for your situation. You
should consult with a professional where appropriate. Neither the publisher nor author
shall be liable for any loss of profit or any other commercial damages, including but not
limited to special, incidental, consequential, or other damages.
For general information on our other products and services, or technical support, please
contact our Customer Care Department within the United States at 800-762-2974, outside
the United States at 317-572-3993 or fax 317-572-4002.
Wiley also publishes its books in a variety of electronic formats. Some content that
appears in print may not be available in electronic books.
For more information about Wiley products, visit our Web site at http://www.wiley.com.
Library of Congress Cataloging-in-Publication Data:
Hayes, David K.
Human resources management in the hospitality industry / David K. Hayes,
Jack D. Ninemeier.
p. cm.
Includes index.
ISBN 978-0-470-08480-9 (cloth)
1. Hospitality industry—Personnel management. I. Ninemeier, Jack D. II. Title.
TX911.3.P4H39 2008
647.94068—dc22
2007021312
Printed in the United States of America
10 9 8 7 6 5 4 3 2 1
ffirs.indd ii 12/14/07 7:58:50 PM
