2024 CompTIA A+ Certification Exam Core 2 (220-1102) REAL EXAM
CompTIA A+ Certification Exam Core 2 (220-1102)
LATEST 2024 GRADED A+ Multiple-choice and
performance-based Exam (Complete 90 Questions)
1. A help desk team lead contacts a systems administrator because the technicians are
unable to log in to a Linux server that is used to access tools. When the administrator
tries to use remote desktop to log in to the server, the administrator sees the GUI is
crashing. Which of the following methods can the administrator use to troubleshoot the
server effectively?
A. SFTP
B. SSH
C. VNC
D. MSRA
Correct Answer: B
2. A company wants to remove information from past users' hard drives in order to reuse
the hard drives. Which of the following is the MOST secure method?
A. Reinstalling Windows
B. Performing a quick format
C. Using disk-wiping software
D. Deleting all files from command-line interface:
Correct Answer: C
3. A user is having phone issues after installing a new application that claims to optimize
performance. The user downloaded the application directly from the vendor's website
and is now experiencing high network utilization and is receiving repeated security
warnings. Which of the following should the technician perform FIRST to mitigate the
issue?
A. Reset the phone to factory settings.
B. Uninstall the fraudulent application.
C. Increase the data plan limits.
D. Disable the mobile hotspot.
Correct Answer: B
,2024 CompTIA A+ Certification Exam Core 2 (220-1102) REAL EXAM
4. A change advisory board just approved a change request. Which of the following is the
MOST likely next step in the change process?
A. End user acceptance
B. Perform risk analysis
C. Communicate to stakeholders
D. Sandbox testing
Correct Answer: A
5. A user calls the help desk to report that none of the files on a PC will open. The user also
indicates a program on the desktop is requesting payment in exchange for file access. A
technician verifies the user's PC is infected with ransomware. Which of the following
should the technician do FIRST?
A. Scan and remove the malware.
B. Schedule automated malware scans.
C. Quarantine the system.
D. Disable System Restore.
Correct Answer: C
6. A company is issuing smartphone to employees and needs to ensure data is secure if the
devices are lost or stolen. Which of the following provides the BEST solution?
A. Anti-malware
B. Remote wipe
C. Locator applications
D. Screen lock
Correct Answer: B
7. A user reports seeing random, seemingly non-malicious advertisement notifications in
the Windows 10 Action Center. The notifications indicate the advertisements are
coming from a web browser. Which of the following is the BEST solution for a technician
to implement?
A. Disable the browser from sending notifications to the Action Center.
B. Run a full antivirus scan on the computer.
C. Disable all Action Center notifications.
D. Move specific site notifications from Allowed to Block.
Correct Answer: B
,2024 CompTIA A+ Certification Exam Core 2 (220-1102) REAL EXAM
8. After clicking on a link in an email, a Chief Financial Officer (CFO) received the following
error: The CFO then reported the incident to a technician. The link is purportedly to the
organization's bank. Which of the following should the technician perform FIRST?
A. Update the browser's CRLs.
B. File a trouble ticket with the bank.
C. Contact the ISP to report the CFO's concern.
D. Instruct the CFO to exit the browser.
Correct Answer: A
9. A help desk technician is troubleshooting a workstation in a SOHO environment that is
running above normal system baselines. The technician discovers an unknown
executable with a random string name running on the system. The technician
terminates the process, and the system returns to normal operation. The technician
thinks the issue was an infected file, but the antivirus is not detecting a threat. The
technician is concerned other machines may be infected with this unknown virus. Which
of the following is the MOST effective way to check other machines on the network for
this unknown threat?
A. Run a startup script that removes files by name.
B. Provide a sample to the antivirus vendor.
C. Manually check each machine.
D. Monitor outbound network traffic.
Correct Answer: B
10. A laptop user is visually impaired and requires a different cursor color. Which of the
following OS utilities is used to change the color of the cursor?
A. Keyboard
B. Touch pad
C. Ease of Access Center
D. Display settings
Correct Answer: C
11. A manager reports that staff members often forget the passwords to their mobile
devices and applications. Which of the following should the systems administrator do to
reduce the number of help desk tickets submitted?
A. Enable multifactor authentication.
B. Increase the failed log-in threshold.
C. Remove complex password requirements.
D. Implement a single sign-on with biometrics.
, 2024 CompTIA A+ Certification Exam Core 2 (220-1102) REAL EXAM
Correct Answer: D
12. A technician suspects a rootkit has been installed and needs to be removed. Which of
the following would BEST resolve the issue?
A. Application updates
B. Anti-malware software
C. OS reinstallation
D. File restore
Correct Answer: B
13. A technician is setting up a SOHO wireless router. The router is about ten years old. The
customer would like the most secure wireless network possible. Which of the following
should the technician configure?
A. WPA2 with TKIP
B. WPA2 with AES
C. WPA3 with AES-256
D. WPA3 with AES-128
Correct Answer: B
14. A technician is troubleshooting an issue involving programs on a Windows 10 machine
that are loading on startup but causing excessive boot times. Which of the following
should the technician do to selectively prevent programs from loading?
A. Right-click the Windows button, then select Run... entering shell:startup and clicking
OK, and then move items one by one to the Recycle Bin.
B. Remark out entries listed
HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run.
C. Manually disable all startup tasks currently listed as enabled and reboot, checking for
issue resolution at startup.
D. Open the Startup tab and methodically disable items currently listed as enabled and
reboot, checking for issue resolution at each startup.
Correct Answer: D
15. A call center technician receives a call from a user asking how to update Windows.
Which of the following describes what the technician should do?
A. Have the user consider using an iPad if the user is unable to complete updates.
B. Have the user text the user's password to the technician.
C. Ask the user to click in the Search field, type Check for Updates, and then press the
CompTIA A+ Certification Exam Core 2 (220-1102)
LATEST 2024 GRADED A+ Multiple-choice and
performance-based Exam (Complete 90 Questions)
1. A help desk team lead contacts a systems administrator because the technicians are
unable to log in to a Linux server that is used to access tools. When the administrator
tries to use remote desktop to log in to the server, the administrator sees the GUI is
crashing. Which of the following methods can the administrator use to troubleshoot the
server effectively?
A. SFTP
B. SSH
C. VNC
D. MSRA
Correct Answer: B
2. A company wants to remove information from past users' hard drives in order to reuse
the hard drives. Which of the following is the MOST secure method?
A. Reinstalling Windows
B. Performing a quick format
C. Using disk-wiping software
D. Deleting all files from command-line interface:
Correct Answer: C
3. A user is having phone issues after installing a new application that claims to optimize
performance. The user downloaded the application directly from the vendor's website
and is now experiencing high network utilization and is receiving repeated security
warnings. Which of the following should the technician perform FIRST to mitigate the
issue?
A. Reset the phone to factory settings.
B. Uninstall the fraudulent application.
C. Increase the data plan limits.
D. Disable the mobile hotspot.
Correct Answer: B
,2024 CompTIA A+ Certification Exam Core 2 (220-1102) REAL EXAM
4. A change advisory board just approved a change request. Which of the following is the
MOST likely next step in the change process?
A. End user acceptance
B. Perform risk analysis
C. Communicate to stakeholders
D. Sandbox testing
Correct Answer: A
5. A user calls the help desk to report that none of the files on a PC will open. The user also
indicates a program on the desktop is requesting payment in exchange for file access. A
technician verifies the user's PC is infected with ransomware. Which of the following
should the technician do FIRST?
A. Scan and remove the malware.
B. Schedule automated malware scans.
C. Quarantine the system.
D. Disable System Restore.
Correct Answer: C
6. A company is issuing smartphone to employees and needs to ensure data is secure if the
devices are lost or stolen. Which of the following provides the BEST solution?
A. Anti-malware
B. Remote wipe
C. Locator applications
D. Screen lock
Correct Answer: B
7. A user reports seeing random, seemingly non-malicious advertisement notifications in
the Windows 10 Action Center. The notifications indicate the advertisements are
coming from a web browser. Which of the following is the BEST solution for a technician
to implement?
A. Disable the browser from sending notifications to the Action Center.
B. Run a full antivirus scan on the computer.
C. Disable all Action Center notifications.
D. Move specific site notifications from Allowed to Block.
Correct Answer: B
,2024 CompTIA A+ Certification Exam Core 2 (220-1102) REAL EXAM
8. After clicking on a link in an email, a Chief Financial Officer (CFO) received the following
error: The CFO then reported the incident to a technician. The link is purportedly to the
organization's bank. Which of the following should the technician perform FIRST?
A. Update the browser's CRLs.
B. File a trouble ticket with the bank.
C. Contact the ISP to report the CFO's concern.
D. Instruct the CFO to exit the browser.
Correct Answer: A
9. A help desk technician is troubleshooting a workstation in a SOHO environment that is
running above normal system baselines. The technician discovers an unknown
executable with a random string name running on the system. The technician
terminates the process, and the system returns to normal operation. The technician
thinks the issue was an infected file, but the antivirus is not detecting a threat. The
technician is concerned other machines may be infected with this unknown virus. Which
of the following is the MOST effective way to check other machines on the network for
this unknown threat?
A. Run a startup script that removes files by name.
B. Provide a sample to the antivirus vendor.
C. Manually check each machine.
D. Monitor outbound network traffic.
Correct Answer: B
10. A laptop user is visually impaired and requires a different cursor color. Which of the
following OS utilities is used to change the color of the cursor?
A. Keyboard
B. Touch pad
C. Ease of Access Center
D. Display settings
Correct Answer: C
11. A manager reports that staff members often forget the passwords to their mobile
devices and applications. Which of the following should the systems administrator do to
reduce the number of help desk tickets submitted?
A. Enable multifactor authentication.
B. Increase the failed log-in threshold.
C. Remove complex password requirements.
D. Implement a single sign-on with biometrics.
, 2024 CompTIA A+ Certification Exam Core 2 (220-1102) REAL EXAM
Correct Answer: D
12. A technician suspects a rootkit has been installed and needs to be removed. Which of
the following would BEST resolve the issue?
A. Application updates
B. Anti-malware software
C. OS reinstallation
D. File restore
Correct Answer: B
13. A technician is setting up a SOHO wireless router. The router is about ten years old. The
customer would like the most secure wireless network possible. Which of the following
should the technician configure?
A. WPA2 with TKIP
B. WPA2 with AES
C. WPA3 with AES-256
D. WPA3 with AES-128
Correct Answer: B
14. A technician is troubleshooting an issue involving programs on a Windows 10 machine
that are loading on startup but causing excessive boot times. Which of the following
should the technician do to selectively prevent programs from loading?
A. Right-click the Windows button, then select Run... entering shell:startup and clicking
OK, and then move items one by one to the Recycle Bin.
B. Remark out entries listed
HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run.
C. Manually disable all startup tasks currently listed as enabled and reboot, checking for
issue resolution at startup.
D. Open the Startup tab and methodically disable items currently listed as enabled and
reboot, checking for issue resolution at each startup.
Correct Answer: D
15. A call center technician receives a call from a user asking how to update Windows.
Which of the following describes what the technician should do?
A. Have the user consider using an iPad if the user is unable to complete updates.
B. Have the user text the user's password to the technician.
C. Ask the user to click in the Search field, type Check for Updates, and then press the
