MGT 411 EXAM 3 QUESTIONS AND
ANSWERS WITH COMPLETE
SOLUTIONS 100% CORRECT RATED A+
The example of Milgram's use of power illustrated that he possessed: -
ANSWER✔✔All types of power
Transformational leadership and transactional leadership are basically the same
thing: -ANSWER✔✔False
In her video on power and influence, Deborah Gruenfeld mentions that people
decide if you are competent or not in -ANSWER✔✔Less than 100 Milliseconds
Frederick Herzberg's ideas on motivation are referred to al: -ANSWER✔✔Two-
Factor Theory
The example of training killer whale Shamu illustrated the use of: -
ANSWER✔✔Positive reinforcement
Early studies of engagement by the Gallup organization indicated that _____ of
employees report being engaged at work: -ANSWER✔✔26%
Which of the following is NOT a characteristic of a 'crucial conversation': -
ANSWER✔✔Defensiveness is checked
Which of the following is the LEAST RICH approach to communicating: -
ANSWER✔✔Print Media
,Approximately what percent of a leaders time is spent communicating? -
ANSWER✔✔80%
Which of the following is NOT one of the three kinds of change? -
ANSWER✔✔discontinuous
"Resistance to Change" comes from not addressing which kind of change: -
ANSWER✔✔Personal
Which of the following are characteristics of 'change agents' (AKA change
leaders): -ANSWER✔✔all of the above
"Dependency" is an important element in leading different types of teams. Which
of the following illustrates a team where interactions among team members is very
dependent: -ANSWER✔✔basketball team
James Surowiecki wrote a book which has to do with teams. It's title is: -
ANSWER✔✔The wisdom of crowds
Which of the following is NOT one of the "conflict handling styles" reviewed -
ANSWER✔✔formulating
According to the work of Erickson, Vonk and Meadow, if there world were 100
people, how many would speak Chinese: -ANSWER✔✔12
"Ethnocentrism" is: -ANSWER✔✔ones own culture is superior to others
, One area of Hofstede's Dimensions of Culture NOT included in the textbook is: -
ANSWER✔✔indulgence vs. restraint
Motivation -ANSWER✔✔refers to the forces either internal or external to a person
that arouse enthusiasm and persistence to pursue a certain course of action. Em-
ployee motivation affects productivity, and so part of a leader's job is to channel
followers' motivation toward the accomplishment of the organization's vision and
goals.2 The study of motivation helps leaders understand what prompts peo- ple to
initiate action, what influences their choice of action, and why they persist in that
action over time.
Intrinsic Rewards -ANSWER✔✔internal satisfactions a person receives in the
process of performing a particular action. Solving a problem to benefit others may
fulfill a personal mission, or the completion of a complex task may bestow a
pleasant feeling of accomplishment. An intrinsic reward is internal and under the
control of the individual, such as to engage in task behavior to satisfy a need for
competency and self-determination. Consider the motivation of Oprah Winfrey.
Model of motivation -ANSWER✔✔Need: creates desire to fife needs Behavior:
results in actions to fulfill needs Rewards: satisfy needs intrinsic or extrinsic
rewards. Feedback: reward infors person if behavior was good and should be used
again.
Extrinsic rewards -ANSWER✔✔given by another person, typically a super- visor,
and include promotions and pay increases. Extrinsic rewards at United Scrap
Metal, for example, include annual bonuses, a 401(k) plan, and an annual $2,000
tuition-reimbursement program.7 Because they originate externally as a result of
pleasing others, extrinsic rewards compel individuals to engage in a task behavior
for an outside source that provides what they need, such as money to survive in
modern society. Think about the difference in motivation for pol- ishing a car if it
belongs to you versus if you work at a car wash. Your good feelings from making
your own car shine would be intrinsic.
ANSWERS WITH COMPLETE
SOLUTIONS 100% CORRECT RATED A+
The example of Milgram's use of power illustrated that he possessed: -
ANSWER✔✔All types of power
Transformational leadership and transactional leadership are basically the same
thing: -ANSWER✔✔False
In her video on power and influence, Deborah Gruenfeld mentions that people
decide if you are competent or not in -ANSWER✔✔Less than 100 Milliseconds
Frederick Herzberg's ideas on motivation are referred to al: -ANSWER✔✔Two-
Factor Theory
The example of training killer whale Shamu illustrated the use of: -
ANSWER✔✔Positive reinforcement
Early studies of engagement by the Gallup organization indicated that _____ of
employees report being engaged at work: -ANSWER✔✔26%
Which of the following is NOT a characteristic of a 'crucial conversation': -
ANSWER✔✔Defensiveness is checked
Which of the following is the LEAST RICH approach to communicating: -
ANSWER✔✔Print Media
,Approximately what percent of a leaders time is spent communicating? -
ANSWER✔✔80%
Which of the following is NOT one of the three kinds of change? -
ANSWER✔✔discontinuous
"Resistance to Change" comes from not addressing which kind of change: -
ANSWER✔✔Personal
Which of the following are characteristics of 'change agents' (AKA change
leaders): -ANSWER✔✔all of the above
"Dependency" is an important element in leading different types of teams. Which
of the following illustrates a team where interactions among team members is very
dependent: -ANSWER✔✔basketball team
James Surowiecki wrote a book which has to do with teams. It's title is: -
ANSWER✔✔The wisdom of crowds
Which of the following is NOT one of the "conflict handling styles" reviewed -
ANSWER✔✔formulating
According to the work of Erickson, Vonk and Meadow, if there world were 100
people, how many would speak Chinese: -ANSWER✔✔12
"Ethnocentrism" is: -ANSWER✔✔ones own culture is superior to others
, One area of Hofstede's Dimensions of Culture NOT included in the textbook is: -
ANSWER✔✔indulgence vs. restraint
Motivation -ANSWER✔✔refers to the forces either internal or external to a person
that arouse enthusiasm and persistence to pursue a certain course of action. Em-
ployee motivation affects productivity, and so part of a leader's job is to channel
followers' motivation toward the accomplishment of the organization's vision and
goals.2 The study of motivation helps leaders understand what prompts peo- ple to
initiate action, what influences their choice of action, and why they persist in that
action over time.
Intrinsic Rewards -ANSWER✔✔internal satisfactions a person receives in the
process of performing a particular action. Solving a problem to benefit others may
fulfill a personal mission, or the completion of a complex task may bestow a
pleasant feeling of accomplishment. An intrinsic reward is internal and under the
control of the individual, such as to engage in task behavior to satisfy a need for
competency and self-determination. Consider the motivation of Oprah Winfrey.
Model of motivation -ANSWER✔✔Need: creates desire to fife needs Behavior:
results in actions to fulfill needs Rewards: satisfy needs intrinsic or extrinsic
rewards. Feedback: reward infors person if behavior was good and should be used
again.
Extrinsic rewards -ANSWER✔✔given by another person, typically a super- visor,
and include promotions and pay increases. Extrinsic rewards at United Scrap
Metal, for example, include annual bonuses, a 401(k) plan, and an annual $2,000
tuition-reimbursement program.7 Because they originate externally as a result of
pleasing others, extrinsic rewards compel individuals to engage in a task behavior
for an outside source that provides what they need, such as money to survive in
modern society. Think about the difference in motivation for pol- ishing a car if it
belongs to you versus if you work at a car wash. Your good feelings from making
your own car shine would be intrinsic.
