1 | Page
ISQS 3344 BURNS TEXAS QUESTIONS WITH
100% CORRECT SOLUTIONS | GUARANTEED
SUCCESS.
Which of the following key activities is NOT performed by
operations managers?
a.
Purchasing
b.
Cost accounting
c.
Service encounter design
d.
Forecasting - correct answer- Cost accounting
Which one of the following statements about the scope and
direction of operations management is FALSE?
answer with letter
a.
Today, sustainability is placing increased pressure on all goods-
producing and service-providing organizations worldwide.
b.
,2 | Page
Goods-producing industries account for over 80 percent of the
jobs in the U.S.
c.
Service-providing processes are the dominant type of
processes in the U.S. economy.
d.
Business analytics includes predictive and prescriptive data
analytics. - correct answer- B
A support process could be any of the following EXCEPT
_____.
a.
managing inventory
b.
installing a product
c.
purchasing materials and supplies
d.
assembling automobiles - correct answer- assembling
automobiles
Support processes typically include all of the following EXCEPT
_____.
,3 | Page
a.
inventory management
b.
research and development
c.
manufacturing and assembly
d.
day care on-site services - correct answer- manufacturing and
assembly
Which of the following is lowest in goods content and highest in
service content?
answer with letter
a.
Filling a medical prescription
b.
Attending a theater production
c.
Getting an oil change for your car
d.
Dining at a fast-food restaurant - correct answer- b
Identify the statement about goods and services that is NOT
true?
, 4 | Page
answer with letter
a.
Some very significant differences exist between goods and
services that create different demands on the operations
function.
b.
A service is any primary or complementary activity that does
not directly produce a physical product.
c.
Designing and managing operations in a goods-producing firm
is quite similar to that in a service-providing organization.
d.
Services that do not involve significant interaction with
customers can be managed much the same as goods in a
factory. - correct answer- c
Which one of the following statements is TRUE regarding a
customer benefit package (CBP)?
answer with letter
a.
The size of the circles in the CBP framework can signify the
relative importance of each good and service.
b.
When defining a CBP, the features determined by management
accurately describe customers' wants and needs.
c.
ISQS 3344 BURNS TEXAS QUESTIONS WITH
100% CORRECT SOLUTIONS | GUARANTEED
SUCCESS.
Which of the following key activities is NOT performed by
operations managers?
a.
Purchasing
b.
Cost accounting
c.
Service encounter design
d.
Forecasting - correct answer- Cost accounting
Which one of the following statements about the scope and
direction of operations management is FALSE?
answer with letter
a.
Today, sustainability is placing increased pressure on all goods-
producing and service-providing organizations worldwide.
b.
,2 | Page
Goods-producing industries account for over 80 percent of the
jobs in the U.S.
c.
Service-providing processes are the dominant type of
processes in the U.S. economy.
d.
Business analytics includes predictive and prescriptive data
analytics. - correct answer- B
A support process could be any of the following EXCEPT
_____.
a.
managing inventory
b.
installing a product
c.
purchasing materials and supplies
d.
assembling automobiles - correct answer- assembling
automobiles
Support processes typically include all of the following EXCEPT
_____.
,3 | Page
a.
inventory management
b.
research and development
c.
manufacturing and assembly
d.
day care on-site services - correct answer- manufacturing and
assembly
Which of the following is lowest in goods content and highest in
service content?
answer with letter
a.
Filling a medical prescription
b.
Attending a theater production
c.
Getting an oil change for your car
d.
Dining at a fast-food restaurant - correct answer- b
Identify the statement about goods and services that is NOT
true?
, 4 | Page
answer with letter
a.
Some very significant differences exist between goods and
services that create different demands on the operations
function.
b.
A service is any primary or complementary activity that does
not directly produce a physical product.
c.
Designing and managing operations in a goods-producing firm
is quite similar to that in a service-providing organization.
d.
Services that do not involve significant interaction with
customers can be managed much the same as goods in a
factory. - correct answer- c
Which one of the following statements is TRUE regarding a
customer benefit package (CBP)?
answer with letter
a.
The size of the circles in the CBP framework can signify the
relative importance of each good and service.
b.
When defining a CBP, the features determined by management
accurately describe customers' wants and needs.
c.
