SHRM-CP Exam: Interpersonal
Questions with 100% Correct Answers
Task-related Intergroup conflicts Correct Answer: Cognitive in nature and
disagreements over how work should be accomplished
What may stimulate healthy competition or creative ideas? Correct Answer:
Low to moderate levels of task conflict and sufficient levels of trust and safety
What could be harmful to productive work processes and diminish team
cohesiveness? Correct Answer: High levels of task conflict
Relationship-related Intergroup conflicts Correct Answer: Emotional in nature
and based on differences in personal values, or dislike of individual styles
What type of conflicts are almost always dysfunctional, volatile, and
destructive? Correct Answer: Relationship
___________ and ________ are polar opposite styles for handling conflict,
negotiations, and diversity. Correct Answer: Avoidance and Cooperation
Conflict avoidance Correct Answer: Can increase tensions over time
What is critical for building and sustaining positive workplace relationships?
Correct Answer: Empathy
HR practitioners are usually involved in _________________ and
___________________. Correct Answer: Resolving conflicts and accommodating
diversity efforts
, Technology tools for employee development include Correct Answer: Web-
based tools, e-learning software, collaborative media platforms, and
collaboration tools
Networking Correct Answer: Involves creating a large groups of business
contacts and staying active with regular communications that are mutually
beneficial
Relationship Building Correct Answer: Involves establishing strong networks of
customers, candidates, vendors, and business professionals
Elements of Relationship Building Correct Answer: 1. Connecting with others to
find shared goals
2. Developing friendships to create a community
3. Supporting others to solve problems or achieve goals
Teamwork Correct Answer: Encompasses any group of people working
cooperatively toward a common goal
What can be fostered for new ideas? Correct Answer: Creativity, Innovation,
and Differing viewpoints
What are the two main types of conflict in the business environment? Correct
Answer: Dysfunctional and functional
Dysfunctional Conflict Correct Answer: Carry disadvantages and inevitable
consequences
Functional Conflict Correct Answer: Has advantages and cultivates creativity
Conflict Management Methods Correct Answer: Avoiding, forcing,
compromising, collaborating, and problem-solving
Questions with 100% Correct Answers
Task-related Intergroup conflicts Correct Answer: Cognitive in nature and
disagreements over how work should be accomplished
What may stimulate healthy competition or creative ideas? Correct Answer:
Low to moderate levels of task conflict and sufficient levels of trust and safety
What could be harmful to productive work processes and diminish team
cohesiveness? Correct Answer: High levels of task conflict
Relationship-related Intergroup conflicts Correct Answer: Emotional in nature
and based on differences in personal values, or dislike of individual styles
What type of conflicts are almost always dysfunctional, volatile, and
destructive? Correct Answer: Relationship
___________ and ________ are polar opposite styles for handling conflict,
negotiations, and diversity. Correct Answer: Avoidance and Cooperation
Conflict avoidance Correct Answer: Can increase tensions over time
What is critical for building and sustaining positive workplace relationships?
Correct Answer: Empathy
HR practitioners are usually involved in _________________ and
___________________. Correct Answer: Resolving conflicts and accommodating
diversity efforts
, Technology tools for employee development include Correct Answer: Web-
based tools, e-learning software, collaborative media platforms, and
collaboration tools
Networking Correct Answer: Involves creating a large groups of business
contacts and staying active with regular communications that are mutually
beneficial
Relationship Building Correct Answer: Involves establishing strong networks of
customers, candidates, vendors, and business professionals
Elements of Relationship Building Correct Answer: 1. Connecting with others to
find shared goals
2. Developing friendships to create a community
3. Supporting others to solve problems or achieve goals
Teamwork Correct Answer: Encompasses any group of people working
cooperatively toward a common goal
What can be fostered for new ideas? Correct Answer: Creativity, Innovation,
and Differing viewpoints
What are the two main types of conflict in the business environment? Correct
Answer: Dysfunctional and functional
Dysfunctional Conflict Correct Answer: Carry disadvantages and inevitable
consequences
Functional Conflict Correct Answer: Has advantages and cultivates creativity
Conflict Management Methods Correct Answer: Avoiding, forcing,
compromising, collaborating, and problem-solving
