CPXP_DOMAIN III DESIGN AND INNOVATION
(J & M) QUESTIONS AND ANSWERS WITH
VERIFIED SOLUTIONS 100%
Affinity Diagram - ANSWER organizes a large number of
ideas into their natural relationships. Good to use when
you are confronted with many factors or ideas in
apparent chaos, when issues seem too large and complex
to grasp, when group consensus is necessary. Typical
situations to use after a brainstorming exercise and when
analyzing verbal data, such as survey results.
PFAC - ANSWER Patient and Family Advisory Council
Change Acceleration Process (CAP) - ANSWER used for
alignment, acceleration, and ownership to drive
improvements in process. Leadership commitment,
shared need, vision, mobilizing commitment, sustainable,
monitor progress.
CAP - ANSWER Change Acceleration Process Model
,CAP steps to accelerate adoption of changes - ANSWER
2. Create a shared need(compelling reasons to change
for all stakeholders)
3. shape a vision (behavioural terms - observable and
measureable, widely shared)
4. mobilize commitment (influence strategy, early
adopters)
CAP steps to make change permanent - ANSWER 5.
Making change last (leverage early wins, transfer
learnings and best practice to broader rollout, integrate
initiatives)
6. Monitoring progress (measure)
7. Changing systems and structures (HR, IT, training,
resource allocation, etc)
Shared Decision Making (SDM) - ANSWER collaborative
process that allows patients and their providers to make
healthcare decisions together. It takes into account the
best clinical evidence available, as well as the patient's
values and preferences. It is not a goal.
, TQM - ANSWER Total Quality Management -
management approach to long term success through
customer satisfaction. Based on all members of an
organization participating in improving processes,
products, services, and the culture in which they work.
Principles of TQM - ANSWER 1. Customer focused
2. Total Employee Involvement
3. Process-centred
4. Integrated System - all processes aggregate into the
overall strategy of the organization
5. Strategic and systematic approach
6. Continual Improvement
7. Fact-based decision making (continual data collection
and analysis)
8. Communications - organization wide
PDCA (PDSA) - ANSWER The Plan Do Check/Study Act
cycle is shorthand for testing a change in the real work
setting - by planning it, trying it, observing the results,
(J & M) QUESTIONS AND ANSWERS WITH
VERIFIED SOLUTIONS 100%
Affinity Diagram - ANSWER organizes a large number of
ideas into their natural relationships. Good to use when
you are confronted with many factors or ideas in
apparent chaos, when issues seem too large and complex
to grasp, when group consensus is necessary. Typical
situations to use after a brainstorming exercise and when
analyzing verbal data, such as survey results.
PFAC - ANSWER Patient and Family Advisory Council
Change Acceleration Process (CAP) - ANSWER used for
alignment, acceleration, and ownership to drive
improvements in process. Leadership commitment,
shared need, vision, mobilizing commitment, sustainable,
monitor progress.
CAP - ANSWER Change Acceleration Process Model
,CAP steps to accelerate adoption of changes - ANSWER
2. Create a shared need(compelling reasons to change
for all stakeholders)
3. shape a vision (behavioural terms - observable and
measureable, widely shared)
4. mobilize commitment (influence strategy, early
adopters)
CAP steps to make change permanent - ANSWER 5.
Making change last (leverage early wins, transfer
learnings and best practice to broader rollout, integrate
initiatives)
6. Monitoring progress (measure)
7. Changing systems and structures (HR, IT, training,
resource allocation, etc)
Shared Decision Making (SDM) - ANSWER collaborative
process that allows patients and their providers to make
healthcare decisions together. It takes into account the
best clinical evidence available, as well as the patient's
values and preferences. It is not a goal.
, TQM - ANSWER Total Quality Management -
management approach to long term success through
customer satisfaction. Based on all members of an
organization participating in improving processes,
products, services, and the culture in which they work.
Principles of TQM - ANSWER 1. Customer focused
2. Total Employee Involvement
3. Process-centred
4. Integrated System - all processes aggregate into the
overall strategy of the organization
5. Strategic and systematic approach
6. Continual Improvement
7. Fact-based decision making (continual data collection
and analysis)
8. Communications - organization wide
PDCA (PDSA) - ANSWER The Plan Do Check/Study Act
cycle is shorthand for testing a change in the real work
setting - by planning it, trying it, observing the results,
