Marketing Management – 17th
Edition
ST
UV
SOLUTIONS
IA
MANUAL
_A
PP
RO
Philip Kotler
Kevin Lane Keller
VE
Alexander Chernev
D?
Comprehensive Solution Manual for
Instructors and Students
??
© Philip Kotler, Kevin Lane Keller & Alexander Chernev
All rights reserved. Reproduction or distribution without permission is prohibited.
©STUDYSTREAM
, TABLE OF CONTENTS
Marketing Management – 17th Edition
Philip Kotler, Kevin Lane Keller & Alexander Chernev
ST
PART 1: FUNDAMENTALS OF MARKETING MANAGEMENT
UV
1. Defining Marketing for the New Realities
2. Marketing Planning and Management
PART 2: UNDERSTANDING THE MARKET
IA
3. Analyzing Consumer Markets
4. Analyzing Business Markets
5. Conducting Marketing Research
_A
PART 3: DEVELOPING A VIABLE MARKET STRATEGY
6. Identifying Market Segments and Target Customers
7. Crafting a Customer Value Proposition and Positioning
PP
PART 4: DESIGNING VALUE
8. Designing and Managing Products
9. Designing and Managing Services
RO
10. Building Strong Brands
11. Managing Pricing and Sales Promotions
PART 5: COMMUNICATING VALUE
12. Managing Marketing Communications
VE
13. Designing an Integrated Marketing Campaign in the Digital Age
14. Personal Selling and Direct Marketing
PART 6: DELIVERING VALUE
D?
15. Designing and Managing Distribution Channels
16. Managing Retailing
PART 7: MANAGING GROWTH
??
17. Driving Growth in Competitive Markets
18. Developing New Market Offerings
19. Building Customer Loyalty
20. Tapping into Global Markets
21. Environmental, Social, and Governance Issues in Marketing
, CHAPTER
1 DEFINING MARKETING
FOR THE NEW
ST
LEARNING OBJECTIVES REALITIES
After studying this chapter, you should be able to:
UV
1.1 Define the scope of marketing.
1.2 Describe the new marketing realities.
1.3 Explain the role of marketing in an organization.
1.4 Illustrate how to organize and manage a modern marketing department.
CHAPTER SUMMARY
IA
1. Marketing is an organizational function and a set of processes for creating,
communicating, and delivering value to customers and for managing customer
relationships in ways that benefit the organization and its stakeholders. Marketing
_A
management is the art and science of choosing target markets and getting, keeping,
and growing customers through creating, delivering, and communicating superior
customer value.
2. Companies aim to create value by marketing goods, services, events, experiences, persons,
places, properties, organizations, information, and ideas. Firms must constantly move
PP
forward. At greatest risk are those companies that fail to continually improve their
value offerings and marketing strategies.
3. Today’s marketplace is fundamentally different as a result of major societal
forces that have resulted in many new consumer and company capabilities. In
particular, technology, globalization, and social responsibility have created new
RO
opportunities and challenges and significantly changed marketing management.
Companies seek the right balance of tried-and-true methods with breakthrough
new approaches to achieve marketing excellence.
4. The holistic marketing concept is based on the development, design, and
implementation of marketing programs, processes, and activities that are
VE
grounded on breadth and interdependencies. Holistic marketing recognizes that
everything matters in marketing and that a broad, integrated perspective is often
necessary. The four components of holistic marketing are relationship
marketing, integrated marketing, internal marketing, and performance marketing.
D?
OPENING THOUGHT
Good marketing is no accident. It is both an art and a science, and it results from careful
planning and execution using state-of-the-art tools and techniques. Skillful marketers are
continually updating classic practices and inventing new ones to find creative, practical ways
??
to adapt to new marketing realities. In this chapter, we lay the foundation for sound
marketing practices by reviewing important marketing concepts, tools, frameworks, and
issues. Marketing applies to a variety of different areas and is increasingly involving many
levels of the organization. Students who are not marketing majors may have some difficulty
accepting the encompassing role that marketing has on the other functional disciplines within
, a firm. For those students who have never been exposed to marketing and its components, the
instructor’s challenge is to educate the students about the world of marketing.
TEACHING STRATEGY AND CLASS ORGANIZATION
ST
PROJECTS
1. Semester-Long Marketing Plan Project
An effective way to help students learn about marketing management is
UV
through the actual creation of a marketing plan for a product or service.
This project is designed to accomplish such a task.
Dividing the class into groups, have each group decide on a ―fictional‖
consumer product or service they wish to bring to market. During the
course of the semester, each of the elements of the marketing plan,
coordinating with the text chapter, will be due for the instructor’s
IA
review. The instructor is encouraged to review each submission and
suggest areas for improvement, for more detailed study, or if acceptable,
to allow the students to proceed to the next phase in development.
Students can use a computer program in creating their proposals and
submissions and in their final presentation(s). At the end of the
_A
semester, each group is to present their entire marketing plan to the
class.
The following is an outline of this process:
Chapter # Title Element of the Marketing Plan Due
PP
1 Defining Marketing for None; group formation and begin the
the New Realities process of selecting the product or
service.
2 Marketing Planning and Formation of groups; first
Management presentation of ―product‖ to
RO
instructor for approval.
3 Analyzing Consumer Definitive data on the consumer for
Markets the product/service including all
demographic and other pertinent
information obtained and ready for
instructor’s approval.
4 Analyzing Business No report due for this chapter;
VE
Markets allows students and instructor to
―catch up‖ on the project.
5 Conducting Marketing Initial marketing research
Research parameters completed; demand
forecasted and target market
selections defined.
D?
6 Identifying Market Specific market segmentation,
Segments and Target targeting, and positioning
Customers statements by the students due.
7 Crafting a Customer At this point in the semester,
Value Proposition and student projects should include
Positioning their fictional product or
??
service’s brand positioning. In
relationship to the material
contained in the chapter, students
should have delineated and designed
a differentiated brand positioning
for their project.
Edition
ST
UV
SOLUTIONS
IA
MANUAL
_A
PP
RO
Philip Kotler
Kevin Lane Keller
VE
Alexander Chernev
D?
Comprehensive Solution Manual for
Instructors and Students
??
© Philip Kotler, Kevin Lane Keller & Alexander Chernev
All rights reserved. Reproduction or distribution without permission is prohibited.
©STUDYSTREAM
, TABLE OF CONTENTS
Marketing Management – 17th Edition
Philip Kotler, Kevin Lane Keller & Alexander Chernev
ST
PART 1: FUNDAMENTALS OF MARKETING MANAGEMENT
UV
1. Defining Marketing for the New Realities
2. Marketing Planning and Management
PART 2: UNDERSTANDING THE MARKET
IA
3. Analyzing Consumer Markets
4. Analyzing Business Markets
5. Conducting Marketing Research
_A
PART 3: DEVELOPING A VIABLE MARKET STRATEGY
6. Identifying Market Segments and Target Customers
7. Crafting a Customer Value Proposition and Positioning
PP
PART 4: DESIGNING VALUE
8. Designing and Managing Products
9. Designing and Managing Services
RO
10. Building Strong Brands
11. Managing Pricing and Sales Promotions
PART 5: COMMUNICATING VALUE
12. Managing Marketing Communications
VE
13. Designing an Integrated Marketing Campaign in the Digital Age
14. Personal Selling and Direct Marketing
PART 6: DELIVERING VALUE
D?
15. Designing and Managing Distribution Channels
16. Managing Retailing
PART 7: MANAGING GROWTH
??
17. Driving Growth in Competitive Markets
18. Developing New Market Offerings
19. Building Customer Loyalty
20. Tapping into Global Markets
21. Environmental, Social, and Governance Issues in Marketing
, CHAPTER
1 DEFINING MARKETING
FOR THE NEW
ST
LEARNING OBJECTIVES REALITIES
After studying this chapter, you should be able to:
UV
1.1 Define the scope of marketing.
1.2 Describe the new marketing realities.
1.3 Explain the role of marketing in an organization.
1.4 Illustrate how to organize and manage a modern marketing department.
CHAPTER SUMMARY
IA
1. Marketing is an organizational function and a set of processes for creating,
communicating, and delivering value to customers and for managing customer
relationships in ways that benefit the organization and its stakeholders. Marketing
_A
management is the art and science of choosing target markets and getting, keeping,
and growing customers through creating, delivering, and communicating superior
customer value.
2. Companies aim to create value by marketing goods, services, events, experiences, persons,
places, properties, organizations, information, and ideas. Firms must constantly move
PP
forward. At greatest risk are those companies that fail to continually improve their
value offerings and marketing strategies.
3. Today’s marketplace is fundamentally different as a result of major societal
forces that have resulted in many new consumer and company capabilities. In
particular, technology, globalization, and social responsibility have created new
RO
opportunities and challenges and significantly changed marketing management.
Companies seek the right balance of tried-and-true methods with breakthrough
new approaches to achieve marketing excellence.
4. The holistic marketing concept is based on the development, design, and
implementation of marketing programs, processes, and activities that are
VE
grounded on breadth and interdependencies. Holistic marketing recognizes that
everything matters in marketing and that a broad, integrated perspective is often
necessary. The four components of holistic marketing are relationship
marketing, integrated marketing, internal marketing, and performance marketing.
D?
OPENING THOUGHT
Good marketing is no accident. It is both an art and a science, and it results from careful
planning and execution using state-of-the-art tools and techniques. Skillful marketers are
continually updating classic practices and inventing new ones to find creative, practical ways
??
to adapt to new marketing realities. In this chapter, we lay the foundation for sound
marketing practices by reviewing important marketing concepts, tools, frameworks, and
issues. Marketing applies to a variety of different areas and is increasingly involving many
levels of the organization. Students who are not marketing majors may have some difficulty
accepting the encompassing role that marketing has on the other functional disciplines within
, a firm. For those students who have never been exposed to marketing and its components, the
instructor’s challenge is to educate the students about the world of marketing.
TEACHING STRATEGY AND CLASS ORGANIZATION
ST
PROJECTS
1. Semester-Long Marketing Plan Project
An effective way to help students learn about marketing management is
UV
through the actual creation of a marketing plan for a product or service.
This project is designed to accomplish such a task.
Dividing the class into groups, have each group decide on a ―fictional‖
consumer product or service they wish to bring to market. During the
course of the semester, each of the elements of the marketing plan,
coordinating with the text chapter, will be due for the instructor’s
IA
review. The instructor is encouraged to review each submission and
suggest areas for improvement, for more detailed study, or if acceptable,
to allow the students to proceed to the next phase in development.
Students can use a computer program in creating their proposals and
submissions and in their final presentation(s). At the end of the
_A
semester, each group is to present their entire marketing plan to the
class.
The following is an outline of this process:
Chapter # Title Element of the Marketing Plan Due
PP
1 Defining Marketing for None; group formation and begin the
the New Realities process of selecting the product or
service.
2 Marketing Planning and Formation of groups; first
Management presentation of ―product‖ to
RO
instructor for approval.
3 Analyzing Consumer Definitive data on the consumer for
Markets the product/service including all
demographic and other pertinent
information obtained and ready for
instructor’s approval.
4 Analyzing Business No report due for this chapter;
VE
Markets allows students and instructor to
―catch up‖ on the project.
5 Conducting Marketing Initial marketing research
Research parameters completed; demand
forecasted and target market
selections defined.
D?
6 Identifying Market Specific market segmentation,
Segments and Target targeting, and positioning
Customers statements by the students due.
7 Crafting a Customer At this point in the semester,
Value Proposition and student projects should include
Positioning their fictional product or
??
service’s brand positioning. In
relationship to the material
contained in the chapter, students
should have delineated and designed
a differentiated brand positioning
for their project.
