BSNC 2055: FINAL PREP (2055 COMMUNICATION:
PRACTICE QUIZ QUESTIONS FOR THE FINAL EXAM)
SOLVED QUESTIONS WITH CORRECT ANSWERS.
The best definition of civility is which of the following?
A. A sincere intention to seek common ground
B. An agreement to take on the perspective of the other
C. A negotiation for a division of resources
D. The context in which behaviors occur Answer - A. A sincere intention to seek
common ground
RATIONALE: The definition of civility includes a sincere intention to seek
common ground. It does not require that involved parties agree to take on one
another's perspectives, involved parties should be able to voice their
perspectives without the notion of pressure and/or intimidation. A negotiation
for the division of resources is an antecedent of civility but not the actual
definition. The context in which behaviors occur is not a point included in the
definition of this concept, however, it is an influencing factor to the effective
use of civility.
During interdisciplinary rounds, the social worker expresses frustration with the
length of time it is taking to discharge a patient who already has community
supports in place. The social worker's behaviour is an example of:
,A. Mild disruptive behavior
B. Serious disruptive behavior
C. Intimidation of a colleague
D. An expressed difference of opinion Answer - D. An expressed difference of
opinion
RATIONALE: The social worker has expressed an emotion regarding a conflict.
The professional's actions would be seen as assertive communication rather
than incivility, harassment or bullying. This can be qualified as an expressed
difference of opinion which is not an example of incivility or intimidation.
A nurse has been 10-15 minutes late for work 6 times. The manager tells the
nurse that they will need to establish a performance management plan to deal
with the recent pattern of showing up late. Which of the following actions
should the nurse take?
A. Collaborate with the manager to establish the performance management
plan
B. Seek support from a union representative to protect her rights
C. Review the Occupational Health and Safety policy on bullying and
harassment
D. Request a third party investigation into the manager's plan to establish a
plan Answer - A. Collaborate with the manager to establish the performance
management plan
RATIONALE: The nurse is experiencing difficulty arriving on time to work due to
unusual circumstances. In order to ensure that she is able to practice safely and
participate fully in the health care team, the nurse needs to be able to
determine a way to arrive to work on time. Meeting with their manager to
establish a performance management plan ensures there is open
,communication between the nurse and the manager and may result in a
solution that works for both the nurse and the team. This is not an example of
incivility, bullying or harassment. The manager is operating within reasonable
parameters by inviting the nurse to establish a plan for improved work
performance.
A nurse has recently taken several sick days at work due to health problems.
Her co-worker Tom has told several of the staff that she is off work due to early
days of a pregnancy. The nurse has not confided this information in Tom. Tom's
actions are an example of which of the following?
A. Making a personal attack
B. Making an aggressive gesture
C. Sabotaging the nurse's work
D. Spreading a rumor Answer - D. Spreading a rumor
RATIONALE: Tom's actions are an example of uncivil behavior or harassment in
the form of spreading (malicious - depending on the context) gossip or rumors.
Tom's actions highlight an inappropriate comment that could cause the nurse
humiliation or intimidation. Although the other options are examples of
bullying and harassment, they do not reflect Tom's actions in this case.
Quality safe client care is heavily reliant on which factors?
A. Efficient team performance
B. Effective respectful communication
C. Constructive conflict management
D. All of the above Answer - D. All of the above
, RATIONALE: Treating one another with respect is requisite to communicating
effectively, building community and creating high-functioning teams. Fostering
a healthy practice environment in which health care providers can effectively
engage in inter-professional education and practice hinge on understanding
and applying civility in communication. Client safety is impacted when that
factors that underlie incivility are not recognized and mitigated.
Uncivil encounters between health care providers may: (select all that apply)
A. Lead to uncertainty and self-doubt
B. Diminish capacity to advocate for clients
C. Impair critical thinking and clinical judgment
D. Lower nurses self-confidence Answer - ALL APPLY.
Simply stated, resilience can be described using which of the following
phrases?
A. It is a personal characteristic
B. It is a process of adaptation
C. It is achieved after a challenging experience
D. It refers to the enduring of hardships in life Answer - B. It is a process of
adaptation
One of the strategies necessary to resilience in teams is:
A. Individual resilience of each team member
B. Having strict and constant deadlines to achieve
C. Anticipating and planning for challenges
PRACTICE QUIZ QUESTIONS FOR THE FINAL EXAM)
SOLVED QUESTIONS WITH CORRECT ANSWERS.
The best definition of civility is which of the following?
A. A sincere intention to seek common ground
B. An agreement to take on the perspective of the other
C. A negotiation for a division of resources
D. The context in which behaviors occur Answer - A. A sincere intention to seek
common ground
RATIONALE: The definition of civility includes a sincere intention to seek
common ground. It does not require that involved parties agree to take on one
another's perspectives, involved parties should be able to voice their
perspectives without the notion of pressure and/or intimidation. A negotiation
for the division of resources is an antecedent of civility but not the actual
definition. The context in which behaviors occur is not a point included in the
definition of this concept, however, it is an influencing factor to the effective
use of civility.
During interdisciplinary rounds, the social worker expresses frustration with the
length of time it is taking to discharge a patient who already has community
supports in place. The social worker's behaviour is an example of:
,A. Mild disruptive behavior
B. Serious disruptive behavior
C. Intimidation of a colleague
D. An expressed difference of opinion Answer - D. An expressed difference of
opinion
RATIONALE: The social worker has expressed an emotion regarding a conflict.
The professional's actions would be seen as assertive communication rather
than incivility, harassment or bullying. This can be qualified as an expressed
difference of opinion which is not an example of incivility or intimidation.
A nurse has been 10-15 minutes late for work 6 times. The manager tells the
nurse that they will need to establish a performance management plan to deal
with the recent pattern of showing up late. Which of the following actions
should the nurse take?
A. Collaborate with the manager to establish the performance management
plan
B. Seek support from a union representative to protect her rights
C. Review the Occupational Health and Safety policy on bullying and
harassment
D. Request a third party investigation into the manager's plan to establish a
plan Answer - A. Collaborate with the manager to establish the performance
management plan
RATIONALE: The nurse is experiencing difficulty arriving on time to work due to
unusual circumstances. In order to ensure that she is able to practice safely and
participate fully in the health care team, the nurse needs to be able to
determine a way to arrive to work on time. Meeting with their manager to
establish a performance management plan ensures there is open
,communication between the nurse and the manager and may result in a
solution that works for both the nurse and the team. This is not an example of
incivility, bullying or harassment. The manager is operating within reasonable
parameters by inviting the nurse to establish a plan for improved work
performance.
A nurse has recently taken several sick days at work due to health problems.
Her co-worker Tom has told several of the staff that she is off work due to early
days of a pregnancy. The nurse has not confided this information in Tom. Tom's
actions are an example of which of the following?
A. Making a personal attack
B. Making an aggressive gesture
C. Sabotaging the nurse's work
D. Spreading a rumor Answer - D. Spreading a rumor
RATIONALE: Tom's actions are an example of uncivil behavior or harassment in
the form of spreading (malicious - depending on the context) gossip or rumors.
Tom's actions highlight an inappropriate comment that could cause the nurse
humiliation or intimidation. Although the other options are examples of
bullying and harassment, they do not reflect Tom's actions in this case.
Quality safe client care is heavily reliant on which factors?
A. Efficient team performance
B. Effective respectful communication
C. Constructive conflict management
D. All of the above Answer - D. All of the above
, RATIONALE: Treating one another with respect is requisite to communicating
effectively, building community and creating high-functioning teams. Fostering
a healthy practice environment in which health care providers can effectively
engage in inter-professional education and practice hinge on understanding
and applying civility in communication. Client safety is impacted when that
factors that underlie incivility are not recognized and mitigated.
Uncivil encounters between health care providers may: (select all that apply)
A. Lead to uncertainty and self-doubt
B. Diminish capacity to advocate for clients
C. Impair critical thinking and clinical judgment
D. Lower nurses self-confidence Answer - ALL APPLY.
Simply stated, resilience can be described using which of the following
phrases?
A. It is a personal characteristic
B. It is a process of adaptation
C. It is achieved after a challenging experience
D. It refers to the enduring of hardships in life Answer - B. It is a process of
adaptation
One of the strategies necessary to resilience in teams is:
A. Individual resilience of each team member
B. Having strict and constant deadlines to achieve
C. Anticipating and planning for challenges
