Chicago Limo Chauffeur Training Quiz
Reviewed with the Correct Questions and
Answers Updated and Graded A+ 100%
Which of the following is NOT a customer need:
a. Need for timely service
b. Need to feel important
c. Need to complain
d. Need to feel comfortable - Answerc. Need to complain
What are the three parts of verbal communications?
a. Tone, speed, volume
b. Tone, smiling, volume
c. Laughing, smiling, volume - Answera. Tone, pitch, speed
Which of the following statements regarding verbal communications is true?
a. Speak as fast as possible, the customer will appreciate it
b. Speaking in a low voice will make the customer listen better?
c. If people move away from you while you are speaking, your voice may be too loud
d. Both a and b - Answerc. If people move away from you while you are speaking, your voice may be
too loud
When using the L.A.S.T. approach to resolve a conflict, what is the purpose of apologizing to the
customer?
, a. To admit that you are at fault
b. To avoid the customer yelling at you
c. To show empathy because the customer is unhappy - Answerc. To show empathy because the
customer is unhappy
When someone believes that all people from Canada are hockey players, they are:
a. Prejudiced
b. Judgmental
c. Stereotyping - Answerc. stereotyping
What do the letters in the L.A.S.T. formula stand for?
a. Listen, accept, speak, thank
b. Learn, accept, speak, think
c. Listen, apologize, solve, thank
d. Laugh, accept, speak, talk - Answerc. listen, apologize, solve, thank
If a person talks about his culture as being the smartest in the world, they are?
a. Ethnocentric
b. Prejudiced
c. Stupid
d. None of the above - Answera. ethnocentric
Which of these is an example of a diversity group/class?
a. Religion
b. Age
c. Gender
d. All of the above - Answerd. all of the above
Reviewed with the Correct Questions and
Answers Updated and Graded A+ 100%
Which of the following is NOT a customer need:
a. Need for timely service
b. Need to feel important
c. Need to complain
d. Need to feel comfortable - Answerc. Need to complain
What are the three parts of verbal communications?
a. Tone, speed, volume
b. Tone, smiling, volume
c. Laughing, smiling, volume - Answera. Tone, pitch, speed
Which of the following statements regarding verbal communications is true?
a. Speak as fast as possible, the customer will appreciate it
b. Speaking in a low voice will make the customer listen better?
c. If people move away from you while you are speaking, your voice may be too loud
d. Both a and b - Answerc. If people move away from you while you are speaking, your voice may be
too loud
When using the L.A.S.T. approach to resolve a conflict, what is the purpose of apologizing to the
customer?
, a. To admit that you are at fault
b. To avoid the customer yelling at you
c. To show empathy because the customer is unhappy - Answerc. To show empathy because the
customer is unhappy
When someone believes that all people from Canada are hockey players, they are:
a. Prejudiced
b. Judgmental
c. Stereotyping - Answerc. stereotyping
What do the letters in the L.A.S.T. formula stand for?
a. Listen, accept, speak, thank
b. Learn, accept, speak, think
c. Listen, apologize, solve, thank
d. Laugh, accept, speak, talk - Answerc. listen, apologize, solve, thank
If a person talks about his culture as being the smartest in the world, they are?
a. Ethnocentric
b. Prejudiced
c. Stupid
d. None of the above - Answera. ethnocentric
Which of these is an example of a diversity group/class?
a. Religion
b. Age
c. Gender
d. All of the above - Answerd. all of the above
