Questions and CORRECT Answers
ABP - CORRECT ANSWER - Able-bodies person or passenger
AFT - CORRECT ANSWER - Rear area of the aircraft
Air Carrier - CORRECT ANSWER - An airline authorized by the government to engage
in transportation of customers and cargo
Air Traffic Control (ATC) - CORRECT ANSWER - A network of radio communication
facilities responsible for the safe guidance of aircraft in both the air and on airport taxiways and
runways
Airport/City Code - CORRECT ANSWER - A three-character alpha code identifying an
airport
Altitude - CORRECT ANSWER - An aircrafts vertical distance from the sea level
Air Operations Area (AOA) - CORRECT ANSWER - The restricted area at the airport in
which aircraft are parked and serviced. Access to this area is limited to airline/airport and other
authorized personnel only. It is also called the ramp area.
back to back - CORRECT ANSWER - Two trips flown consecutively
Bag cart - CORRECT ANSWER - A cart or stand used to temporarily store customers'
baggage
Ballast - CORRECT ANSWER - Weights of 50-lb. increments placed in cargo for aircraft
weight and balance purposes
,Base - CORRECT ANSWER - The station/domicile where all your reps will begin and
end.
Bidding - CORRECT ANSWER - The process in which FAs indicate their schedule
preference to determine flight schedules for a given month.
Block-in/ Block-out - CORRECT ANSWER - The period of time that begins when the
aircraft brakes are released (Block Out) and ends when the aircraft comes to a stop and the
brakes are set (Block-In)
Boarding - CORRECT ANSWER - When customers enplane (get on) an aircraft
Briefing/Crew Briefing - CORRECT ANSWER - A short meeting of all flight crew
members prior to each duty period and whenever there is an aircraft or crew change. The briefing
includes an introduction, emergency and service review, and other pertinent information.
Bulkhead - CORRECT ANSWER - A wall onboard the aircraft
Cabin - CORRECT ANSWER - The passenger compartment of an aircraft
CANADAIR REGIONAL JET (CRJ) - CORRECT ANSWER - A pressurized jet built by
the Bombardier Company of Canada that carries a crew of three: Captain, First Officer and
Flight Attendant. Endeavor Airlines operates two (2) models of the CRJ; the CRJ 200 (50 seats)
and the CRJ 900 (76 seats)
Captain/CA - CORRECT ANSWER - Pilot in Command of an aircraft (PIC); occupies left
seat in the Flight Deck
Cargo - CORRECT ANSWER - Items accepted for carriage on a flight, including
baggage, airfreight, small package shipments, mail and Comat (company mail)
, Cargo Compartment - CORRECT ANSWER - Sections of the aircraft used to store
baggage and other cargo. Passengers are not permitted access to these compartments
Carrier - CORRECT ANSWER - An airline the provides scheduled air transportation to
the public
carry-on baggage - CORRECT ANSWER - Items carried by the customer onto the aircraft.
Excessive carry-on items may be stored in one of the designated cargo compartments. The
weight of carry-on items is included with the passenger's weight
Charter - CORRECT ANSWER - A non-scheduled flight contracted to specific groups
who enter into a mutual agreement regarding cost and services with the airline
Checklist - CORRECT ANSWER - Any written list of items designed to assist a
crewmember in performing their job responsibilities in a specific order
checked baggage - CORRECT ANSWER - Baggage (luggage) surrendered by the
customer at their original boarding city that is carried to the passenger's final destination.
Checked baggage is returned to the customer only at the baggage claim area
Comat/ comail - CORRECT ANSWER - Company mail
configuration - CORRECT ANSWER - The arrangement of an aircrafts seats and other
cabin features
Complaint Resolution Official (CRO) - CORRECT ANSWER - An employee who has
been trained in the rules and regulations involving a person with disabilities and exit row
requirements when pertaining to passengers with disabilities