TEST BANK
LEARNING THE ART OF HELPING: BUILDING BLOCKS AND TECHNIQUES
8TH EDITION
Table of Contents for All Chapters Test Bank
• Chapter Review Quiz
• Application Exercises
• Multiple Choice and Essay Questions
CHAPTER NO. 1: HELPING AS A PROFESSION
Correct Answers (randomized) 1, 4, 2, 3, 4, 2, 1, 3, 1, 4
CHAPTER REVIEW QUIZ
[Q1]
Imagine that you are seeing your first client in an internship site and your supervisor gives you
advice about your approach that directly contradicts what you learned in your class. Which of the
following is most likely to help you resolve this conflicting information?
a. Ask for supervision and decide what is best for this client taking into consideration both sets
of advice. (correct)
b. Discuss the situation with a group of peers who may be experiencing similar challenges.
c. Use a journal to think about this dilemma and come to your own conclusion.
d. Follow the advice of your site supervisor because that person will be evaluating you and
explain your decision to your professor.
[Feedback to Answer Choice 1] (correct)
By using supervision to reflect on the dilemma, you will be considering your own thoughts and those
of your supervisors. Although initially, so many perspectives can feel confusing, the final conclusion
is likely to be a more informed choice.
[Feedback to Answer Choice 2]
Although your peers may be experiencing similar issues, they are usually just providing support.
That is valuable but not enough. You need to reflect and receive feedback.
,[Feedback to Answer Choice 3]
Using a journal to think about your dilemma is a very good way of reflecting. Still, this is only one
piece of data.
[Feedback to Answer Choice 4]
Before accepting your site supervisor’s suggestion, you should discuss the problem with your
instructor. Frequently, your site supervisor is describing the way things are routinely done in that
agency. Your instructor might have additional suggestions about what is the current thinking on the
topic. Blindly accepting one direction without examining alternatives is a symptom of dualistic
thinking.
[Q2]
Consider if a fellow student in your class appears depressed and mentions hurting themselves in a
small group session. What is the best course of action to follow in this situation?
a. Talk with the student and encourage them to get professional help.
b. Disclose your concerns to your instructor.
c. Because this is an educational situation, no mental health intervention is appropriate.
d. Choices 1 and 2 (correct)
[Feedback to Answer Choice 1]
It is an ethical responsibility to directly address the situation with the person who has made the threat
however veiled. You can say, “Are you talking about killing yourself?” Still, this information cannot
be kept as a secret.
[Feedback to Answer Choice 2]
You should definitely reveal your concerns to the instructor. Still, that does not solve the problem of
your responsibility to clarify and confront the person who has implied a threat.
[Feedback to Answer Choice 3]
This is incorrect because a helper’s responsibility is not dependent on the environment where the
threat takes place. If someone makes a threat at work, the process of confrontation and disclosure are
the same.
,[Feedback to Answer Choice 4] (correct)
Only choice four includes the recommendation to confront and clarify the individual’s threat and
also disclose this information to an authority such as an instructor.
[Q3]
You are interviewing a client for the first time. They seem extremely uncomfortable and answer in
monosyllables as you go through your list of questions. What approach do you think would help you
get the information you need?
a. The helper should explain the need to get the information so that you can find the best
treatment for the client.
b. The helper should quickly create a welcoming climate. This atmosphere will facilitate the
collecting of information and encourage the client to collaborate. (correct)
c. The helper should use a structured interview so as not to forget the most valuable information
needed for diagnosis and placement of the client in the right treatment option. It is crucial to
rule out harm to self and others for example.
d. The helper should spend time developing the relationship and not worry about collecting
information right away.
[Feedback to Answer Choice 1]
This answer is a necessary step but insufficient because it does not focus on developing a
collaborative atmosphere.
[Feedback to Answer Choice 2] (correct)
This is the best answer because it balances creating a working relationship and gathering the
necessary information.
[Feedback to Answer Choice 3]
A structured interview makes sense once you have built a working relationship; however, in this case
of the reticent client, it might exacerbate the client’s tendency to only respond to the question rather
than elaborate.
, [Feedback to Answer Choice 4]
Like answer choice one, this is a key component of the correct answer, but you still need to collect
the important data to make the right therapeutic choices.
[Q4]
Suppose that you are seeing a client for the first time who has a problem remarkably similar to the
one you have overcome. You are tempted to give the client advice to help them avoid your mistakes.
What should you do in this situation?
a. You have an ethical responsibility to share what you know so that the client can avoid harm.
b. Move on to a new topic to avoid advice giving.
c. Refrain from giving advice and consider whether or not you are truly expert enough to give
advice. Continue listening to the client’s story. (correct)
d. Let the client know you have been through the identical situation.
[Feedback to Answer Choice 1]
You want to avoid harm to the client, but this assumes that the client’s situation is identical to yours.
Rather than predicting the potential harm, the helper can allow the client to explore the potential
outcomes of various decisions.
[Feedback to Answer Choice 2]
Changing topics is typical in the transcripts of beginning helpers. Leaving things hanging feels
unproductive and it is better to stick with a topic until it is fully unfolded.
[Feedback to Answer Choice 3] (correct)
Before an expert can give advice, they must have both experience and knowledge of the client’s
situation and the problem. The best direction is to continue to try and understand the client’s
problem recognizing that in the process, the client’s ideas about solution will also emerge.
[Feedback to Answer Choice 4]
Self-disclosure at this point could be detrimental. The client recognizes that their situation is unique
and may resent someone saying, “I know how you feel.” Self-disclosure could be appropriate but at
a much later date.
LEARNING THE ART OF HELPING: BUILDING BLOCKS AND TECHNIQUES
8TH EDITION
Table of Contents for All Chapters Test Bank
• Chapter Review Quiz
• Application Exercises
• Multiple Choice and Essay Questions
CHAPTER NO. 1: HELPING AS A PROFESSION
Correct Answers (randomized) 1, 4, 2, 3, 4, 2, 1, 3, 1, 4
CHAPTER REVIEW QUIZ
[Q1]
Imagine that you are seeing your first client in an internship site and your supervisor gives you
advice about your approach that directly contradicts what you learned in your class. Which of the
following is most likely to help you resolve this conflicting information?
a. Ask for supervision and decide what is best for this client taking into consideration both sets
of advice. (correct)
b. Discuss the situation with a group of peers who may be experiencing similar challenges.
c. Use a journal to think about this dilemma and come to your own conclusion.
d. Follow the advice of your site supervisor because that person will be evaluating you and
explain your decision to your professor.
[Feedback to Answer Choice 1] (correct)
By using supervision to reflect on the dilemma, you will be considering your own thoughts and those
of your supervisors. Although initially, so many perspectives can feel confusing, the final conclusion
is likely to be a more informed choice.
[Feedback to Answer Choice 2]
Although your peers may be experiencing similar issues, they are usually just providing support.
That is valuable but not enough. You need to reflect and receive feedback.
,[Feedback to Answer Choice 3]
Using a journal to think about your dilemma is a very good way of reflecting. Still, this is only one
piece of data.
[Feedback to Answer Choice 4]
Before accepting your site supervisor’s suggestion, you should discuss the problem with your
instructor. Frequently, your site supervisor is describing the way things are routinely done in that
agency. Your instructor might have additional suggestions about what is the current thinking on the
topic. Blindly accepting one direction without examining alternatives is a symptom of dualistic
thinking.
[Q2]
Consider if a fellow student in your class appears depressed and mentions hurting themselves in a
small group session. What is the best course of action to follow in this situation?
a. Talk with the student and encourage them to get professional help.
b. Disclose your concerns to your instructor.
c. Because this is an educational situation, no mental health intervention is appropriate.
d. Choices 1 and 2 (correct)
[Feedback to Answer Choice 1]
It is an ethical responsibility to directly address the situation with the person who has made the threat
however veiled. You can say, “Are you talking about killing yourself?” Still, this information cannot
be kept as a secret.
[Feedback to Answer Choice 2]
You should definitely reveal your concerns to the instructor. Still, that does not solve the problem of
your responsibility to clarify and confront the person who has implied a threat.
[Feedback to Answer Choice 3]
This is incorrect because a helper’s responsibility is not dependent on the environment where the
threat takes place. If someone makes a threat at work, the process of confrontation and disclosure are
the same.
,[Feedback to Answer Choice 4] (correct)
Only choice four includes the recommendation to confront and clarify the individual’s threat and
also disclose this information to an authority such as an instructor.
[Q3]
You are interviewing a client for the first time. They seem extremely uncomfortable and answer in
monosyllables as you go through your list of questions. What approach do you think would help you
get the information you need?
a. The helper should explain the need to get the information so that you can find the best
treatment for the client.
b. The helper should quickly create a welcoming climate. This atmosphere will facilitate the
collecting of information and encourage the client to collaborate. (correct)
c. The helper should use a structured interview so as not to forget the most valuable information
needed for diagnosis and placement of the client in the right treatment option. It is crucial to
rule out harm to self and others for example.
d. The helper should spend time developing the relationship and not worry about collecting
information right away.
[Feedback to Answer Choice 1]
This answer is a necessary step but insufficient because it does not focus on developing a
collaborative atmosphere.
[Feedback to Answer Choice 2] (correct)
This is the best answer because it balances creating a working relationship and gathering the
necessary information.
[Feedback to Answer Choice 3]
A structured interview makes sense once you have built a working relationship; however, in this case
of the reticent client, it might exacerbate the client’s tendency to only respond to the question rather
than elaborate.
, [Feedback to Answer Choice 4]
Like answer choice one, this is a key component of the correct answer, but you still need to collect
the important data to make the right therapeutic choices.
[Q4]
Suppose that you are seeing a client for the first time who has a problem remarkably similar to the
one you have overcome. You are tempted to give the client advice to help them avoid your mistakes.
What should you do in this situation?
a. You have an ethical responsibility to share what you know so that the client can avoid harm.
b. Move on to a new topic to avoid advice giving.
c. Refrain from giving advice and consider whether or not you are truly expert enough to give
advice. Continue listening to the client’s story. (correct)
d. Let the client know you have been through the identical situation.
[Feedback to Answer Choice 1]
You want to avoid harm to the client, but this assumes that the client’s situation is identical to yours.
Rather than predicting the potential harm, the helper can allow the client to explore the potential
outcomes of various decisions.
[Feedback to Answer Choice 2]
Changing topics is typical in the transcripts of beginning helpers. Leaving things hanging feels
unproductive and it is better to stick with a topic until it is fully unfolded.
[Feedback to Answer Choice 3] (correct)
Before an expert can give advice, they must have both experience and knowledge of the client’s
situation and the problem. The best direction is to continue to try and understand the client’s
problem recognizing that in the process, the client’s ideas about solution will also emerge.
[Feedback to Answer Choice 4]
Self-disclosure at this point could be detrimental. The client recognizes that their situation is unique
and may resent someone saying, “I know how you feel.” Self-disclosure could be appropriate but at
a much later date.
