APCO PUBLIC SAFETY TELECOMMUNICATOR 1
FINAL PAPER 2026 QUESTIONS WITH
ANSWERS GRADED A+
◉ CAD. Answer: Computer Aided Dispatch
◉ Call Processing. Answer: Answering phone, handling convo,
gathering important information
◉ ALI. Answer: Automatic Location Identification
◉ ANI. Answer: Automatic Number Identification
◉ Basic 911. Answer: Provides designated line for sending caller to
correct PSAP
◉ E-911. Answer: enhanced 911: provides automatic number
identification and automatic location identification.
◉ Wireless Phase 1. Answer: Outdated, pinpoints caller to closest cell
tower
,◉ Wireless Phase 2. Answer: Pinpoints caller more accurately with
latitude and longitude
◉ MSAG. Answer: Master Street Address Guide; a routing table that
identifies all street names, rage of house numbers and the emergency
services available for that location
◉ Direct Dispatch. Answer: The call is dispatched directly by the PSAP
that receives the call
◉ Call Transfer. Answer: The caller is transferred to the appropriate
PSAP for dispatch after the incident location and nature is obtained
◉ Call Relay. Answer: Information obtained from a caller is provided to
the appropriate PSAP, department or agency.
◉ Call referral. Answer: Caller is provided the telephone number and
asked to call the appropriate agency
◉ PBX. Answer: Short for private branch exchange, a private telephone
network used within an enterprise.
, ◉ NG-911. Answer: Allows anyone to call 911 from any internet
enabled device
◉ FirstNet. Answer: FirstNet is a federal initiative creating a network of
networks to support public safety responders nationwide.
◉ TTY. Answer: Teletypewriter (phone system for the deaf)
◉ Hearing Carry Over (HCO). Answer: Allows person who is speech
impaired to use the TTY to hear the speaker on the phone and send a text
back.
◉ Voice Carry Over (VCO). Answer: Allows person who is hearing
impaired to to speak to the telecommunicator and get a response through
the TTY
◉ Video Relay Service (VRS). Answer: a service, using a sign language
interpreter, a video camera or computer, and an internet connection, that
allows persons who are deaf to communicate with those who are hearing
◉ Telematics call center (TCC). Answer: 24/7 call center to and from
vehicles equipped with telematics
◉ automatic crash notification (ACN). Answer: On-board computer
systems in motor vehicles that automatically send telemetry data to a
FINAL PAPER 2026 QUESTIONS WITH
ANSWERS GRADED A+
◉ CAD. Answer: Computer Aided Dispatch
◉ Call Processing. Answer: Answering phone, handling convo,
gathering important information
◉ ALI. Answer: Automatic Location Identification
◉ ANI. Answer: Automatic Number Identification
◉ Basic 911. Answer: Provides designated line for sending caller to
correct PSAP
◉ E-911. Answer: enhanced 911: provides automatic number
identification and automatic location identification.
◉ Wireless Phase 1. Answer: Outdated, pinpoints caller to closest cell
tower
,◉ Wireless Phase 2. Answer: Pinpoints caller more accurately with
latitude and longitude
◉ MSAG. Answer: Master Street Address Guide; a routing table that
identifies all street names, rage of house numbers and the emergency
services available for that location
◉ Direct Dispatch. Answer: The call is dispatched directly by the PSAP
that receives the call
◉ Call Transfer. Answer: The caller is transferred to the appropriate
PSAP for dispatch after the incident location and nature is obtained
◉ Call Relay. Answer: Information obtained from a caller is provided to
the appropriate PSAP, department or agency.
◉ Call referral. Answer: Caller is provided the telephone number and
asked to call the appropriate agency
◉ PBX. Answer: Short for private branch exchange, a private telephone
network used within an enterprise.
, ◉ NG-911. Answer: Allows anyone to call 911 from any internet
enabled device
◉ FirstNet. Answer: FirstNet is a federal initiative creating a network of
networks to support public safety responders nationwide.
◉ TTY. Answer: Teletypewriter (phone system for the deaf)
◉ Hearing Carry Over (HCO). Answer: Allows person who is speech
impaired to use the TTY to hear the speaker on the phone and send a text
back.
◉ Voice Carry Over (VCO). Answer: Allows person who is hearing
impaired to to speak to the telecommunicator and get a response through
the TTY
◉ Video Relay Service (VRS). Answer: a service, using a sign language
interpreter, a video camera or computer, and an internet connection, that
allows persons who are deaf to communicate with those who are hearing
◉ Telematics call center (TCC). Answer: 24/7 call center to and from
vehicles equipped with telematics
◉ automatic crash notification (ACN). Answer: On-board computer
systems in motor vehicles that automatically send telemetry data to a
