APCO PUBLIC SAFETY TELECOMMUNICATOR 1
COMPREHENSIVE EXAM 2026 QUESTIONS
AND SOLUTIONS 100% CORRECT
◉ T or F
Attempt to provide the caller with alternatives, suggest other options, but
never give legal advice. Answer: TRUE
◉ The most important information we need to obtain from the caller is
______ since no other information will be helpful without the ________.
Answer: Location, location
◉ The acronym ______ is used to obtain information on vehicles.
Answer: Cymbals
◉ Verify the ______ before ending the call to make sure you have the
correct information. Answer: Address
◉ An accurate description of ______ is critical information for response
units. Answer: Weapons
, ◉ Record facts as they are received. Never rely on ______. Answer:
Memory
◉ A technique to calm a hysterical caller is ________. Answer:
Persistent Repetition
◉ Good ______ means treating callers with diligence, consideration and
respect. Answer: Customer Service
◉ Sending brief messages such as "oh I see", "of course" .. are examples
of ______ communications. Answer: Non-verbal
◉ A question that cannot be answered "yes" or "no" is a/an ________.
Answer: Open Ended Question
◉ _______ is a brief restatement of the sender's main points in your own
words. Answer: Paraphrasing
◉ ________ are based on assumptions. Answer: Inference
◉ ___________ are based on facts. Answer: Observations
◉ ________ is repeating in a short declarative statement the emotions or
feelings the sender is communicating. Answer: Reflective Feelings
COMPREHENSIVE EXAM 2026 QUESTIONS
AND SOLUTIONS 100% CORRECT
◉ T or F
Attempt to provide the caller with alternatives, suggest other options, but
never give legal advice. Answer: TRUE
◉ The most important information we need to obtain from the caller is
______ since no other information will be helpful without the ________.
Answer: Location, location
◉ The acronym ______ is used to obtain information on vehicles.
Answer: Cymbals
◉ Verify the ______ before ending the call to make sure you have the
correct information. Answer: Address
◉ An accurate description of ______ is critical information for response
units. Answer: Weapons
, ◉ Record facts as they are received. Never rely on ______. Answer:
Memory
◉ A technique to calm a hysterical caller is ________. Answer:
Persistent Repetition
◉ Good ______ means treating callers with diligence, consideration and
respect. Answer: Customer Service
◉ Sending brief messages such as "oh I see", "of course" .. are examples
of ______ communications. Answer: Non-verbal
◉ A question that cannot be answered "yes" or "no" is a/an ________.
Answer: Open Ended Question
◉ _______ is a brief restatement of the sender's main points in your own
words. Answer: Paraphrasing
◉ ________ are based on assumptions. Answer: Inference
◉ ___________ are based on facts. Answer: Observations
◉ ________ is repeating in a short declarative statement the emotions or
feelings the sender is communicating. Answer: Reflective Feelings
